awareness for beginers iso 9001 2008
TRANSCRIPT
-
8/12/2019 Awareness for Beginers Iso 9001 2008
1/37
-
8/12/2019 Awareness for Beginers Iso 9001 2008
2/37
QUALITY "the totality of features and characteristics of a
product or service that bear on its ability to satisfystated or implied needs".
"the constant achievement of all that your customer
requires and expects.
value for money
fitness for purpose"
-
8/12/2019 Awareness for Beginers Iso 9001 2008
3/37
HONESTY
in admitting faults
DETERMINATION
sticking to a difficult taskCOURAGE
to strive for higher standards
VISION
what might be possible
Quality
Personnel
BASIC REQUIREMENTS
FOR SUCCESSFUL IMPLEMENTATION
-
8/12/2019 Awareness for Beginers Iso 9001 2008
4/37
Quality Management System
Definition
Set of Inter-related or Interacting Elements stipulated
-
8/12/2019 Awareness for Beginers Iso 9001 2008
5/37
ISO ! What it is
Acronym for International Organisation for
Standardisation
More than 135 standardisation organisations ofvarious countries are members
India is represented by Bureau of Indian Standards
Objective is to promote development of commonstandards worldwide
-
8/12/2019 Awareness for Beginers Iso 9001 2008
6/37
PHILOSOPHY BEHIND ISO 9000
Quality is built in at each stage from marketing to delivery
of the product through a formal & systematic managementsystem to ensure confidence to agreed specification
Aims to provide consistent output which is fit for purpose
at minimal cost
Emphasis on prevention rather than inspection
Operations are guided by documentation & records
Traceability & system transparency are features
Person Independent Systems
Regular Internal Audits and Management Review for
corrective action ensure confidence(Self Correction Tool)
-
8/12/2019 Awareness for Beginers Iso 9001 2008
7/37
WHY ISO 9000
ISO KYON CHAHIYE ?
It helps in winning New Business, be in manufacturing,
engineering or international trade or service industry.
Standardization of all Quality Procedures and Policies.
(Clarity in Operations, Increased Employees awareness)
ISO Certified Businesses will give preference to ISO 9000-
2000 Certified Suppliers Increase Bottom line results and profitability with optimum
use of resources.(Better Control over the Processes)
Better Internal Customer-Supplier Relationship
-
8/12/2019 Awareness for Beginers Iso 9001 2008
8/37
EFFECTIVE
Extent to which planed activities are
realized and planned results are achieved.
EFFICIENT
Relationship between the results achieved
and resources used.
DEFINITIONS
-
8/12/2019 Awareness for Beginers Iso 9001 2008
9/37
BENEFITS
Extrinsic:
Improved corporate quality image
A major competitive advantage / Sustain
Business Competitiveness
Increased productivity and profitability
Tool for motivating suppliers to confirm
-
8/12/2019 Awareness for Beginers Iso 9001 2008
10/37
BENEFITS
Intrinsic:Increased Quality Awareness
Clear policy and business objectives
Clarity of roles and responsibilities
Process mapping & their alignment
Brings culture of continual improvement
Operations run with fewer crises & fires
Cost reduction by reduced rejection & rework
built-in systems to report on key quality indicators
-
8/12/2019 Awareness for Beginers Iso 9001 2008
11/37
BENEFITS TO
CUSTOMERS AND USERS
BY PRODUCTS THAT ARE:
CONFORMING
AVAILABLEMAINTAINABLE
RELIABLE
-
8/12/2019 Awareness for Beginers Iso 9001 2008
12/37
BENEFITS TO
EMPLOYEES
HIGHER MORALE
INCREASE JOB SATISFACTION
IMPROVED HEALTH & SAFETY
BETTER WORKING ENVIRONMENT
GREATER STABILITY OF EMPLOYMENT
-
8/12/2019 Awareness for Beginers Iso 9001 2008
13/37
BENEFITS
OWNERS ANDINVESTORS
1. HIGHER RETURN ON INVESTMENTS
2. BETTER OPERATIONAL RESULTS
3. HIGHER MARKET SHARE
4. MORE PROFITS
80.4%
82.0%
83.4%
84.7%
85.5%
2000 2001 2002 2003 2004
-
8/12/2019 Awareness for Beginers Iso 9001 2008
14/37
BENEFITS TO
SUPPLIERS
GROWTH
STABILITY
ENDURING PARTNERSHIP ANDMUTUALUNDERSTANDING
-
8/12/2019 Awareness for Beginers Iso 9001 2008
15/37
BENEFITS TO
SOCIETY
FULFILMENT OF LEGAL AND REGULATORYREQUIREMENTS
IMPROVEMENT IN HEALTH AND SAFETY
INCREASED SOCIAL SECURITY
-
8/12/2019 Awareness for Beginers Iso 9001 2008
16/37
ISO9001:2008 : NICHOD !
1. Plan what you do
2. Justify what you plan
3. Do what you plan4. Have evidence that you have
been doing, as planned
5. Review what you did
6. Modify what you should
7. Go back to step 1
-
8/12/2019 Awareness for Beginers Iso 9001 2008
17/37
8 Quality Management Principles1. Customer focused organization
2. Leadership
3. Involvement of People
4. Process approach
5. System Approach to Management6. Continual Improvement
7. Factual approach to Decision Making
8. Mutually Beneficial supplierRelationship
-
8/12/2019 Awareness for Beginers Iso 9001 2008
18/37
1. Customer focused organization
Organizations depend on their
customers and therefore need to
identify & understand theirpresent and future needs inorder to be able to meet thecustomers requirement andindeed, to strive to exceed them.
-
8/12/2019 Awareness for Beginers Iso 9001 2008
19/37
2. Leadership
Management is not an administrationactivity; leadership is needed to provide
unity of purpose and direction; and to
create an environment in which peoplein the organization become fully
involved in achieving the organizations
objectives.
-
8/12/2019 Awareness for Beginers Iso 9001 2008
20/37
3. Involvement of People
Peoples coordination and involvement
allows for their abilities to be fully and
effectively used for the organizations
benefit.
-
8/12/2019 Awareness for Beginers Iso 9001 2008
21/37
4. Process approach
In order for the results to be achieved
efficiently the resources and activities
need to be managed as process.
-
8/12/2019 Awareness for Beginers Iso 9001 2008
22/37
WHAT IS PROCESS:
Activity that transforms input into output
ActivityInput Output
Resources:PeopleFacilities/EquipmentMaterialMethods
Results:ProductsServicesPerformance
-
8/12/2019 Awareness for Beginers Iso 9001 2008
23/37
aEfficientNo Waste
EffectiveDesired Results Achieved
ActivityInput Output
Right Resources:
Qualified PeopleRight Facilities/EquipmentCorrect Materials
Proven Methods
Desired Results:
Quality ProductsQuality ServicesCustomer Satisfactions
PROCESS MANAGEMENT
-
8/12/2019 Awareness for Beginers Iso 9001 2008
24/37
.
ActivityInput Output
Right Resources:
Qualified PeopleRight Facilities/EquipmentCorrect MaterialsProven Methods
Desired Results:
Quality ProductsQuality ServicesCustomer Satisfaction
Monitor & Measure the ProcessMake sure inputs are right, transformation
activities consistently work, and desired results
are achieved, then - improve process as needed
PROCESS MEASUREMENT
-
8/12/2019 Awareness for Beginers Iso 9001 2008
25/37
Production Process:Any Process that comes in physical contract
with the hardware or software that will bedelivered to the customer, up to the point theproduct is packaged.
Business Process:All Service Processes and Processes thatsupport Production Processes.
Business Process consist of a group of logicallyrelated task s that use the resources of theOrganization to provide defined results insupport of the organizations objective.
-
8/12/2019 Awareness for Beginers Iso 9001 2008
26/37
5. System Approach to Management
Identifying, understanding and
managing a system of interrelated
processes for achieving objectivescontributes to effectiveness and
efficiency of the organization.
-
8/12/2019 Awareness for Beginers Iso 9001 2008
27/37
6. Continual Improvement
Continual improvement is a permanent
objective of an organization.
-
8/12/2019 Awareness for Beginers Iso 9001 2008
28/37
.
QMS
Baseline PerformanceImprovement Objective
Improve Process through PDCA Cycle
Measure/Monitor Results AgainstObjectives - Improve Process and
Change QMS as Needed to Achieveand Sustain Desired Results
Plan DoAct Check
PICTORIAL PRESENTATION
CONTINUAL IMPROVEMENT
-
8/12/2019 Awareness for Beginers Iso 9001 2008
29/37
IMPROVE QMS
R
e
q
uir
e
m
en
t
s
C
u
st
o
me
r
S
a
t
is
f
a
c
ti
o
n
C
u
st
o
me
r
Management
responsibility
Product
realisationInput
Product
Output
Measurement
analysis
improvement
Resource
management
-
8/12/2019 Awareness for Beginers Iso 9001 2008
30/37
7. Factual approach to Decision Making
Effective decisions are based on the logical
and intuitive analysis of data and factualinformation.
-
8/12/2019 Awareness for Beginers Iso 9001 2008
31/37
8. Mutually Beneficial Supplier Relationship
Such a relation between the organizationand it,s suppliers will enhance the ability of
both to create value.
-
8/12/2019 Awareness for Beginers Iso 9001 2008
32/37
Is ISO 9000 Registration Enough
ISO CERTIFICATION DOES NOT GUARANTEE ABSOLUTEQUALITY.
IF YOU DESIGN A PIECE OF JUNK EVEN THOUGH YOUR
PROCESS IS ISO CERTIFIED IT WILL BE A PIECE OF JUNK
ISO 9000 IS NOT A QUALITY BENCHMARK.
FIRST STEP IN JOURNEY TO TQM
-
8/12/2019 Awareness for Beginers Iso 9001 2008
33/37
SURE STEPS TO QMS FAILURE..
1. The Management Commitment - Ceases, fades out
2. Quality Policy - Ineffective, not properly
committed, not understood by all.
3. Resources - Diverted, Change in priorities
4. Internal Audits - Become routine exercises on fault
finding
5. Management Review - Delegated to lower levels without
authority
6. Documentation - Become ineffective, and a burdenonly adding to the costs (man hours).
7. Third Party Audits - Treated as necessary Evils
-
8/12/2019 Awareness for Beginers Iso 9001 2008
34/37
Road Block
HUMAN - - Averse to change, claim unnecessary
(At All Levels) paper work, demand more time & resource.
EQUIPMENT - Adequacy, Accuracy, Maintenance, Calibration - generally neglected.
MONEY - Managers feel it is a waste of funds.Supervisors & Workers feel it a LUXURY.
APPROACH - a) Commitment by Top Management is ignored
- b)Resource Mis-Management
- c) Mis-communication
-
8/12/2019 Awareness for Beginers Iso 9001 2008
35/37
ISO 9000 Does not tell you :
answer the telephone within three rings
you must say "Have a nice day to your customers
calibrate all your instruments
provide an absolutely faultless, ever-lasting product.
YOU MAKE THE DECISIONS
-
8/12/2019 Awareness for Beginers Iso 9001 2008
36/37
DOCUMENTATION
1
2
Procedures
3Work Instructions
Quality Manual
Records
How to do Docs
What to do Docs
4
Plan Documents
-
8/12/2019 Awareness for Beginers Iso 9001 2008
37/37
Question & Answer