FIJI SUN | TUESDAY, DECEMBER 27, 2016 | FIJISUN.COM.FJ

BUSINESS6

Mohammed Tazim (second left) receiving his award from the Attorney-General and Minister for Economy, Aiyaz Sayed-Khaiyum and CEO of Investment Fiji Godo Müller- Teut.

Photo: INVESTMENT FIJI

Investment Fiji chairman, Truman Bradley. Photo: INVESTMENT FIJI

From left: LICI Regional Manager West, Santosh Gaikwad, Foneology managing director, James Trusler, Attorney-General and Minister for Economy, Aiyaz Sayed-Khaiyum and CEO of Investment Fiji Godo Müller- Teut.. Photo: INVESTMENT FIJI

SOURCE: INVESTMENT FIJI

Mohammed Tazim served in the Fiji Police Force and aspired to be a lawyer.

However, his dream of wearing the black robe could not come true as he had to join his family business, Amal-gamated Pest Control and Hygiene and Sanitisation Services Fiji Ltd in 2005.

While taking over the reins of his fam-ily business, little did he realise he has what it takes to be a good leader.

Mr Tazim’s leadership qualities were rewarded when he won the Excellence in Business Leadership Award during the 2016 Westpac Prime Minister’s In-ternational Business Awards.

The Excellence in Business Lead-ership Award, sponsored by Golden Manufacturers was presented to an in-dividual who has shaped the business world in Fiji.

This is through steadfast leadership, vision, tenacity and dedication; who is a true leader and role model for other companies.

Mr Tazim was over the moon after re-ceiving this award.

“I am really excited to be honored with such an award and to be receiv-ing it from the Acting Prime Minister, Aiyaz Sayed- Khaiyum, I think it’s an icing on the cake for me,” he said.

Mr Tazim describes a leader as the one who is humble and is able to com-municate effectively to anyone regard-less of his or her position in an organi-sation.

“When I took over the business, I only had 5 employees, however, now over the past 12 years we have over 180 em-ployees,” he said.

“It’s all about dreaming and material-ising it with a very hardworking staff. It’s always about teamwork.”

SOURCE: INVESTMENT FIJI

Founder of Foneology, James Trusler couldn’t be happier when he walked up the stage

to collect the second award of the night for the company during the 2016 Westpac Prime Minister’s In-ternational Business Awards.

Foneology bagged the Service in Excellence.

The Award for Service Excel-lence was supported by LICI, the Life Insurance Corporation of India.

It recognised organisations that have achieved outstanding results -through initiatives that demonstrate leadership and com-mitment to service excellence marketed to an international au-dience.

This award was open to out-standing customer champions – businesses that operate customer-centric organizations where the customer is truly king.

Celebrating those organisations

demonstrating the link between customer service and profit, the Award recognized Foneology for constantly striving to exceed customer expectations, industry leading standards of service, and innovation around customer ex-perience.

For Mr Trusler, investing in ca-pacity building of his staff is one of the proven ways of enhancing service delivery.

“We are very focused on service and ensure that our technicians are trained and actually have the correct standard which meets the requirements of Australia and New Zealand. I think my staff have done an excellent job this year,” said Mr Trusler.

“We make sure that our staff are trained. We have our technicians been to New Zealand twice this year for training on latest mobile phones,” he said.

“A person in Australia and New Zealand maybe very particular about certain things so we have to ensure that the service we provide in Fiji meets that requirement of those countries.

“We have to empower our staff and our managers to actually manage the technicians, ensure that they have right tools to do the right job basically.”

SOURCE: INVESTMENT FIJI

Chairman of Investment Fiji, Truman Bradley says every-one was a winner during the

2016 Westpac Prime Minister’s In-ternational Business Awards.

Mr Bradley says IBA is more than just rewarding businesses for their hard work.

“It’s about setting a benchmark that all businesses must aspire to achieve for a successful venture,” he said.

“It’s about encouraging our impor-tant private sector and giving them an extra incentive to work hard and of course it is about saying “thank you” to businesses who have shown great deal of resiliency, innovation

and hard work.”The Chairman thanked the Attor-

ney-General and Minister for Econ-omy, Aiyaz Sayed- Khaiyum, for his presence.

This, he says, sends a strong signal to the ever so important private sec-tor that one of the highest and most esteemed offices in the country pays respect to the contribution of our

hardworking exporters.“We started with the exporter of

the year at a time when we had a very small focus on what we were trying to achieve but now going for-ward, we are trying to broaden that focus,” Mr Bradley said.

“This shows the growth of Fijian market and opportunities that we have.”

Mohammed Tazim leads by example

Foneology’s excellence in service wins award

Everyone was a winner: Truman Bradley

Awards Winner Features

Investment Fiji operates independently as the marketing arm of the Fijian Govern-ment to provide services and assistance to promote, facilitate and stimulate

increased investments and exports. For further information on investment op-portunities in Fiji or if you require export support, please contact Investment Fiji on info@investmentfiji.org.fj or visit our website www.investmentfiji.org.fj

LICI Message: Foneology is one of Fiji’s leading telecommunications services company, and has grown from small humble beginning to being a well-established brand across Fiji. LICI also has a brand name and it is because it has a passion for serving its customers. And we are touched to see the same value in Foneology. Vinaka Vakalevu to their hard working team and Congratulations for winning the Service Excellence Award.