avoiding a legacy implementation: transformation 2015/sessions...source: ceb customer experience...
TRANSCRIPT
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation: Future-Proofing Your Core Systems Transformation Session #273 – Monday, June 8 @ 3:30 PM
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Karen Pauli, Senior Executive Adviser – CEB TowerGroup Karen Pauli is a Senior Executive Adviser in the Insurance practice at CEB TowerGroup with more than 25 years of insurance industry experience. She covers a wide range of topics in property and casualty insurance, specializing in distribution, underwriting, claims, predictive analytics, core systems, and business optimization.
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© 2015 CEB. All rights reserved
4
Legacy Technology Limits Innovation and Change
Source: CEB Applications Leadership Council
Applications Spending Spending by Category in Conventional and Leading Enterprises
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© 2015 CEB. All rights reserved
5
Policy Platforms Have to Support All Touchpoints
n = 527 Source: CEB Customer Experience Survey, 2013
Varying Channel Preference Across the Customer Journey Percentage of North American Insurance Customers by Channel Preference for Specific Activity, 2013
A typical customer will interact with
several different channels
throughout a product journey.
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© 2015 CEB. All rights reserved
6
Core Systems are Highly Valuable
n = 110 Source: CEB FSI Technology Survey, 2013-2014
Property and Casualty Insurance Technologies Selected as Somewhat to Very High in Value Percentage of Respondents, 2013-2014
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© 2015 CEB. All rights reserved
7
Three Factors Dominate Value Choices Most Important Factor in Technology Value Assessment1
Percentage of Respondents, 2013-2014
1Respondents could select one value choice from a list of five: financial return, functionality, process improvement, competitive advantage, ongoing costs and maintenance,
and enhancement of client value.
n =109 Source: CEB FSI Technology Survey, 2013-2014
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© 2015 CEB. All rights reserved
8
Business Agility and Speed to Market Trump Cost-Efficiency in Cloud Adoption What Is the Most Important Value Driver in Considering the Cloud for Deploying Services at Your Organization?
Percentage of Infrastructure Executives, 2013
n = 68 IT Organizations Source: CEB Infrastructure Peer Perspectives, February 2013
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© 2015 CEB. All rights reserved
9
Cloud Captures More Dollars
Percentage of Insurance Firms Expecting to Increase Spending by at Least 2% by 2016
n = 109 Source: CEB FSI Technology Survey, 2014
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© 2015 CEB. All rights reserved
10
All Things Lead to Modern, Flexible Core Systems
Impact of Factors on IT Strategy and Implementation Decisions “Somewhat High/High Impact” Responses, 2014
82%
61% 60% 55% 54%
47% 43% 41% 31%
12%
Cos
t Pre
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ficie
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New
Reg
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ions
Cus
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eman
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Prod
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hang
es
Tech
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nce
Avai
labi
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of In
nova
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Tech
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Exis
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Reg
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M&A
Act
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/Res
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Inte
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on
Respondents gave an answer of “High Impact” or “Somewhat High Impact” to the question: “In the next 6 to 12 months, on a 1-5 Scale, with 5 being high impact and 1 being low impact, how much impact will the following factors have on your IT strategy and implementation decisions?”
n = 36
Source: CEB TowerGroup Insurance Agenda Poll
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© 2015 CEB. All rights reserved
Thank You
Karen Pauli Senior Executive Adviser, Insurance
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Today’s Speakers:
Scott Hunt General Manager, PAS Software
CSAA Insurance Group & President – Project Innovation
Group
Pascal Lavoie CIO
Industrial Alliance
Philippe Lafreniere SVP & GM, Asia Pacific
EIS Group
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
~$300 mn (CA)
DPW
Province of Quebec
(Canada)
15 Insurance Products
9 + 6 Auto Home 24 months Core Systems
Implementation
05-26-2014 Go Live Date
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
IT Environment/Architecture – iA Auto And Home
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #1: What are the ways utilizing best practices during
implementations can improve system performance and sustainability?
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #1: Utilizing Best Practices
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #1: Utilizing Best Practices System
Performance and Sustainability
System Evolution Velocity
- Short Sprints - Continuous Integration - Automated Tests
System Debt Growth Rate
- Core vs Custom Feature - Efficiency of System Management
Ownership Costs - IT Resource Involvement - Training
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #1: Utilizing Best Practices System architecture can
very much impact longevity. Need to ensure you can continuously evolve: Assess where you need to
evolve Plan for rapidly changing
areas
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #2: Planning for Upgrades What are the specific benefits to planning ahead for
upgrades?
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #2: Planning for Upgrades
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #2: Planning for Upgrades Different types of feature implementations:
Customization
Extension & Configuration
Core
• Suitable for specific requirements
• Increases System Debt
• Flexible and Sustainable • Almost seamless transition
to new version
• Longer delivery cycle • Easiest upgrade path
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #2: Planning for Upgrades
Sidney Lanier Bridge Wikimedia Commons
A major upgrade, you think?
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #2: Planning for Upgrades Setting new standards for what an upgrade
is…from our perspective upgradeability cannot be a major event
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #3: Capitalizing on Cloud How can insurers capitalize on cloud for core system
transformation?
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Discussion Point #3: Capitalizing on Cloud The technologies for hardware, networking, operating
systems, data management and virtualization are evolving at a fast pace that questions the current depreciation norms and ROI expectations. Cloud solutions could ease some of the compliance
requirements for disaster recovery and business continuity plan.
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Discussion Point #3: Capitalizing on Cloud
EIS Cloud
Result is we are now productizing cloud based testing and deployment
Global distributed company = mastery of managing complex environments
Avoiding a Legacy Implementation
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Avoiding a Legacy Implementation
Thank you for your time! Any questions for today’s speakers? Karen Pauli – CEB TowerGroup Scott Hunt – CSAA & Project
Innovation Group Pascal Lavoie – Industrial
Alliance Auto & Home (IAAH) Insurance
Philippe Lafreniere – EIS Group
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IASA 87TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
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