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Correct product coding is important to manufacturers of fast-moving consumer goods (FMCG), helping improve supply chain efficiency and visibility while providing customers with important information about the products they buy. Today, getting codes right isn’t just important – it’s crucial.

Avoid Package Coding Errors and Minimize Their Impact on Your Business

Coding errors are costly, not only to plant operations but to the entire enterprise.

Abstract

• Codingerrorsaffectproductqualityanddriveunacceptablecoststhroughouttheenterpriseduetoscrap,rework,regulatoryfines,damagetothebrandreputationandmore.

• Themajorityofmiscodedproductsarecausedbyoperatorerror.

• CodeAssuranceisanapproachtoproactivelypreventingerrorsbydesigningmessagecreationandjobselectionprocessestobeasfoolproofaspossible.

• VideojetispioneeringtheconceptandimplementationofCodeAssurancethroughourCLARiTY™interface,CLARiSOFT™PC-basedmessagedesignandrulecreationsoftware,andCLARiNET™databaseconnectivityandnetworkcontrolsolutionformanagingmultiplecodingandlabelingtechnologies.

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ContentsThetruecostofcodingerrors 3

It’sbettertopreventerrors 4thantocalculatethedamage

CodeAssurance: 5Acomprehensiveapproachtocodingquality

PCandnetworkbased: 6Messagecreationandmanagement

Implementinganintelligent 8userinterface

Removingmessagecreation 9andmanagementfromtheproductionfloor

Implementingnetwork-based, 10database-connectedmessagecontrol

Gettingstartedwith 11CodeAssurance

Andthat’snothingcomparedtothetroubleandcostofmiscodedproductsthatendupontheretailshelforinthehomesofconsumers.Beyondtheriskofregulatorypenaltiesandfines,thebranditselfcansuffercostlydamagetoitsreputation.Theproductmaybeunavailablewhilerestockingtakesplace,forcingcustomerstoswitchtocompetingbrandsinthemeantime.Andinhigh-profilecases,mediareportscanleadtodepressedsalesevenwhentheproductisbackonstoreshelves.

Mostorganizationsstruggletoquantifytheactualcostoflostproductandlostproductioncapacityasaresultof

codingerrors–letalonelostreputation.Mostevidenceisanecdotal.Inmanycases,managementissimplyunawareofthescopeofcodingproblems.

Anotherfactorthatcomplicatesaccuratecostaccountingisthatmanycompaniestendnottohighlightcodingerrorswithintheirplantefficiencyreporting.Often,there’sanassumptionthatcodingerrorsaredetectedbyregularinspectionandthenrectified.Thespecificcostsassociatedwithreworkremainentangledwithgeneralmeasurementsoflineinefficiency,sothatthereisoftennoknowledgeofthecumulativeeffectofthesemistakes.

Survey: Frequency of Coding Errors

More Than Once per Day

0%

20%

10%

30%

40%

50%

60%

At Least Onceper Day

At Least Onceper Week

At Least Onceper Month

Perc

ent o

f Res

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ents

Videojet found an unacceptable rate of coding errors across all FMCG manufacturers surveyed.

The true frequency of coding errors

Codingerrorsdohappen.Infact,they’recommon.VideojetrecentlysurveyedavarietyofFMCGmanufacturersandfoundthatallhadexperiencedcodingerrors–manyofthemonafrequentbasis.Infact,nearlyhalfthecompaniessurveyedwerehavingtroublewithcodingerrorsatleastonceperweek,withone-quarterreportingcodingerrorsatleastonceperday.

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The true cost of coding errorsCoding errors are costly, not only to plant operations but to the entire enterprise. There is the cost of rework – assuming that the product can actually be reworked and the plant has the capacity to do so. In a 24/7 production environment, rework may not be possible. Or, once the product has been coded, it may be impossible to recode or repackage it. The need to scrap miscoded product can be even more costly than rework – but it may be the only option.

Common operator mistakes responsible for coding problems

PROBLEM EXAMPLE VIDEOJET SOLUTION

IncorrectData Operatorselectedthe Scrollablejobselection

wrongcountryoforiginor withpreviewoptionbefore

pickedincorrectproduct finalrunisselected

description

InvalidData Operatorchoseapastor Calendardisplaylimited

futuredatenotalignedwith topreviouslydefined

thecustomer’sintentions/ acceptabledates

productlife

TransposedData Operatorenteredincorrect Calendarselectionoption

date:1/9/13insteadof9/1/13 availablesodatedoesnot

havetobekeyedin

Unauthorized Unauthorizedoperatorentered Operatorlock-outfeatures

Access ‘unacceptable’codesand/or topreventcodedatafrom

messagesontheproduct beingchangedontheline

Themostcommonmistakesareincorrectdataentryandincorrectjobselection.Inoursurvey,wefoundthatthosetwomistakesaccountedfor45percentofallcodingerrors.

Evenwheretheproblemisrecognized,manycompaniesrespondbysimplyintroducingmorechecksduringthepackagingoperation.However,thisdoesnotaddressrootcausessuchasthewrongcodesbeingenteredinthefirstplace,nor

doesittackletheproblemsandcostsassociatedwithproductreworkortheresultingdecreaseinplantefficiency.

It’sinthemanufacturer’sownself-interesttounderstandthescopeandcostofcodingmistakesandtakecountermeasurestoeliminatethem.Moreover,manyretailpartnersarenowrequiringcompliancewithcodingstandardsthatincludeimplementationanddocumentationofmethodstoeliminatesucherrors.

Why correct coding matters

Manufacturers are looking for ways to:

• Removeoperatorerrorfrommessagesetupandjobselectionprocesses

• Minimizethecostofscrapduetocodingerrors

• Reduceresupplycostsforreplacingrecalledorwithdrawnproducts

• Reducepotentialforlostbusinessfromincorrectproductsbeingshipped

• Minimizebranddamagebynarrowingthescopeofanyrecalls

• Meettherequirementsofretailpartnersandregulatoryoverseersforproductqualityandtraceability

Withreliablycorrectcoding,alltheseissuesareaddressedupfront,beforetheycanbecomeproblems.

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It’s better to prevent errors than to calculate the damageMore than half of coding errors are caused by operator error – our surveys suggest a range of 50 to 70 percent.

Preventing errors by design:

Mistake-proofing coding processes Manufacturersneedproactivesolutionstoaddressalltheseissues–fromunaccountedcosts,toineffectivecountermeasures,topartnermandates–insteadofreactingtocodingproblemsaftertheyoccurandtheircostsaccrue.

Therearetwowaystodealwithcodingproblemsattheproductionline:

• Proactivelyreducethelikelihoodoferrors

• Trytocatcherrorswhentheyhappentominimizewaste,correcttheerrorandgetbacktoproductionassoonaspossible

It’snotaquestionofeither/or.Evenifyou’reeffectivelypreventingcodingerrors,youstillneedtheabilitytoquicklyrespondifsomethinggoeswronginordertolimitthedamage.Butclearly,resourcesinvestedinpreventioncanpaybackmanytimesoverwhencomparedtotheexpenseofremediation.

Code Assurance:

A comprehensive approach to coding quality CodeAssuranceisVideojet’scomprehensiveapproachtopreventingoreliminatingerrorsinthecodingandmarkingprocess.

Webelievethathuman-machineinterfaces–includingbothhardwareandsoftwarecomponents–canandshouldbedesignedtosimplifydataentryandhelppreventoperatorerrors,bothatcodeentryandjobselection.Andwebelievethestructuralflowofcodingprocessescanberedesignedtominimizeoperatorinteractionstoreducetheriskoferrors,eventothepointofdistributingcorrectcodestothecorrectprintersforthecorrectjobsautomatically.

Videojet’s complete Code Assurance methodology relies on four basic principles

1.Simplify message selection,sotheoperatorselectstherightmessagefortherightjob.

2.Restrict operator input totheabsolutelyessentialpointsofcontactonly.

3.Automate messagesasmuchaspossible,withpre-definedrulesthathelppreventincorrectentries.

4.Use authoritative data sources –suchasMES,SCADA,ERPorotherenterpriseITsystems–sothattheappropriateinformationispulledtotheprinterautomaticallywhentheoperatorselectsajob.

Videojetincorporatespoka-yokeconceptsintoitsexecutionoftheseprinciplestohelpreduceoperatormistakesandcodingerrors.

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It’s better to prevent errors than to calculate the damage

Survey: Cause of Coding Errors

20%

15%

10%

5%

0%

30%

25%

35%

40%

45%

50%

Operator Error

Perc

ent o

f Res

pond

ents

Wrong print jobchosen

Incorrect dataentered

Up to 70 percent of coding errors are caused by operator error, with almost half caused by mistakes in code entry and job selection.

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PC and network based: Message creationand management

CLARiSUITE™ enables you to build a Code Assurance model to best suit your operational requirements.

In recent decades, manufacturers have increasingly turned from quality assurance based on statistical sampling of products bound for market to a more proactive philosophy of prevention. Often referred to as “poka-yoke,” this approach focuses on up-front process design. Lean manufacturing processes are created with fail-safe features that allow operators to immediately detect a mistake and correct it – or, preferably, prevent mistakes from occurring at all despite the operator’s actions.

Videojet’ssolutionstartswithpoka-yokedesignfeaturesbuiltintotheoperatorinterface.Customerscanbuildonthisfoundationbyaddingpowerfulpoka-yokecapabilitiesthroughPC-basedandnetwork-basedmessagecreationandmanagement:

The CLARiTY™ operator interface implements principles 1–3.

It’sanintegralpartofournew-generationinkjetcodersaswellasourthermaltransferoverprinter,largecharactermarkingandthermalinkjetproductlines.

CLARiSOFT™ Windows-based software provides additional support for principles 2 and 3.

OurWindows-basedsoftwareisolatescodedesignfromtheproductionfloorandeliminatestheneedtoloadindividualmessagesontoeachprinterinterface.

CLARiNET™ eliminates the need for principle 1, further strengthens principles 2 and 3, and fully implements principle 4.

Ournetworksetupandcontrolsolutionpullsfromauthoritativedatasourcestodistributetherightcodestotherightprintersfortherightjobs.CLARiNET™candistributecodingmessagestomultiplecodingandlabelingequipmenttechnologiesacrosstheplant–andevenacrossmultipleplants–tosimplifymanagementandpracticallyeliminatecodingerrorsduetoincorrectoperatorinput.

The elements of CLARiSUITE build on each other by adding additional safeguards and minimizing human interaction

CODE ASSURANCE

CODE ASSURANCE

CODE ASSURANCE

CLARiTY™ Code creation on the printer

CLARiSOFT™ Code creation on a desktop with lock-out features

CLARiNET™ Remote control creation plus automatic setup over the network

Poka-Yoke: Mistake-proof by design

Theterm“poka-yoke”wascoinedbyShigeoShingo,aleadingexpertontheToyotaProductionSystem.PronouncedPO-kahYO-kay,itmightbetranslatedliterallyas“prevent-mistake.”Theideaistoincorporateerror-proofingintothedesignofprocesses,sothatmistakesaredifficult(ideally,impossible)tomake,andeasytoidentifyandcorrectshouldtheyoccur.

Theconceptofpoka-yokebeganin1961withasimplechangeinthewayworkerswereassemblingswitches.Insteadofgrabbingpartsfromthepartsbinastheyworked,employeesweretaughttoplacethenecessarypartsinatraybeforebeginningassembly.Thissimplechangeinprocessdesigncompletelyeliminatedacommonproblemwithmissingpartsinmanyoftheswitchesthathadbeenshippingtocustomers.Ifapartremainedinthetray,theworkerknewhehadtogobackandinstallitbeforemovingontothenextswitch.

Thepoka-yokeprinciplehassincebeenappliedtocountless,moresophisticatedprocesses,buttheessentialfeaturesofthefirstpoka-yokesolutionstillapplymorethan50yearslater:Thesolutionmustbecost-effective,easytoimplement,andmustensurecorrectoperationwithoutdependingonconstantattentionorinfallibleinputfromtheoperator.Ideally,itshouldworkwithoutdependingontheoperatoratall.

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The deeper the organization dives into Code Assurance, the less risk for operator error and costly coding mistakes.

Let’stakeacloserlookatwhatCodeAssurancemeans,andhowtheseVideojetsolutionshelpmanufacturersachieveit.

From individual operator interactions to facility-wide automation

AcentralgoalofCodeAssuranceistosimplifytheprocessofmessageselectionandconstrainincorrectentries,sothatoperatorsreliablyentertherightcodingmessageandapplythemessagetotherightjob.Predefinedcodingrulesautomateasmuchofthemessagecreationprocessaspossible,minimizingday-to-dayoperatorinputwhileensuringthatanynecessaryinputcomplieswithpoliciesandlogicthatpertaintothespecificjob.

Althoughit’simpossibletoeliminateoperatorinputcompletely,theintelligentCLARiTY™interfacecanrestrictinputtothefewkeypointswheretheprocessrequiresit–andeventhenitcanrestricttheinputtopolicy-definedformatsandcontentchoicestosubstantiallyreducetheopportunityforoperatorerror.

TheriskoferrorscanbefurtherreducedthroughCLARiSUITE™CodeAssurancetechnologies,includingCLARiSOFT™andCLARiNET™.ThesePC-andnetwork-basedtechnologiesremovetheneedtocreatecodesatindividualprinters,provideacentralizedsourcefortherightcode,andconnectprinterswithauthoritativedatasources,qualitycontrolsolutionsandproducttrackingsystemsacrossyourenterprise.

ThedeepertheorganizationdivesintoCodeAssurance,thelessriskforoperatorerrorandcostlycodingmistakes.CodeAssuranceisn’tasingletechnique,butaprogressionofpossibilitiesstretchingfromtheindividualoperatortotheentireoperation.CodeAssuranceallowsanyorganizationtofindtheoptimumbalanceofcostsandbenefits.

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WhenevaluatingandimplementingCodeAssurancesolutions,manycompaniesbeginwiththeuserinterface.Thegoalhereistomanageandenforceacceptableparametersforthecodedmessageandtoeliminateoperatorerrorfromthejobselectionprocess.Theprinter’suserinterfacecanbedesignedwithseveralfeaturestohelpadvancethesegoals,including:

• Requiringseparateuserauthorizationsforcodecreationandjobselection

• Restrictingthetypesofcodingparameterstheoperatorcanenter,orallowingjobselectiononlyfromalistofvalidjobsthathavebeencreatedandstoredinadvance

• Providingstoredjobswithameaningfulnamethatdescribestheactualproductbeingcoded

• Usingcalendarselectionfordatestoeliminateerrorsarisingfromdateformatsthatvaryfromregiontoregionorproducttoproduct

• Assigningdateoffsetssothat,forexample,a‘UseBy’datecanonlybeselectedfromtherangeofvaliddatesallowedfortheproduct

• Linking‘UseBy’datesto‘SellBy’dates,sothatoncethe‘SellBy’dateisselected,thecorrect‘UseBy’dateisgeneratedautomatically

• Settingcalendarrulesthatpreventoperatorsfromselectingspecifieddates,suchasweekendsorholidays,andalsopreventthesystemfromusingthesedatesinautomaticdatecalculations

• Restrictingselectionofdatatoadrop-downlisttoeliminatethepossibilityofwrongkey-presses

• Promptingforrequiredfieldsandconfirmationofcorrectentriesbeforeallowingtheoperatortobegintheprintjob

• Confirmingdatapriortoeveryjobchangetohelpensurethecorrectjobhasbeenselected

Thesegoalsmustbeachievedwhilestillmakingitsimpleandefficientfortheoperatortoperformtheirjob.

IndesigningtheVideojetCLARiTY™interface,forexample,wespecifiedalarge264mm(10.4”)touchscreenanddesignedthedisplayforeasyoperation–withfontsthatareeasytoread,colorsthatareeasytointerpretandbuttonsthatareeasytopress.

Alongwiththecalendarselection,drop-downmenus,fieldpromptsandotherCodeAssurancefeatureslistedabove,thephysicaldesignoftheCLARiTY™interfacemakesitalmostimpossibleforareasonablycarefuloperatortogetcodecreationandjobselectionwrong.

Implementing an intelligent user interface

CLARiTY™ presents Code Assurance features in formats that are easy to read and interact with.

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Withanintelligentuserinterface,separateauthorizationsarerequiredforcodecreationandjobselection.

Thisseparationofdutieshelpsensurethatashiftforeman,forexample,can’tmakecodingchangesthatshouldonlybemadeataproductmanagementlevel.AtthenextlevelofCodeAssurance,theseprocessesareseparatedevenfurtherbycompletelyremovingmessagecreationandmanagementfromtheproductionfloor.

Bymovingtheseprocessestoacentrallocation,codingmessagescanbebuiltbyadedicatedindividualwithpropertrainingandauthorization,inanenvironmentfreefromthedistractionsandpressuresoftheproductionarea.Videojet’sCLARiSOFT™

softwareprovidesaWindows-basedsolutionforisolatingandprotectingcodecreationandmanagementprocessesbymovingthemawayfromtheprinterinterfaceandontoalocallynetworkedPC.

Designedtobeprinter-independent,CLARiSOFT™providesasingle,simplesolutionforcreating,editingandvisuallyverifyingmessagesandthendistributingthemtoanyCLARiTY™enabledcodingorlabelingequipmentinthefacility.Inadditiontohelpingensurecodeaccuracy,centralizedmessagemanagementsaveslaborbysimplifyingprintersetupsandstreamliningthechangeoverprocess.

Code Assurance benefits include:

• Reducedoverhead,withnoneedtocreatedifferentcodedesignsfordifferentprintertypes,andnoneedtolearnandworkwithdifferentprinter-specificsoftware

• Increasedcontrolandefficiency,sinceasinglemessagecanbecreatedawayfromtheproductionlineandrunonanyprinter

• Bettercodingqualitywithreducederrors,thankstofeaturessuchaswizard-basedcreationofcomplexormergedfieldssuchasGS1-128barcodes,seamlessconnectivitytoawiderangeofdatabases,printpreviewforconfirmationofthefinisheddesign,andmanyotheradvancedfeatures

Designed to be printer-independent, CLARiSOFT™ provides a single, simple solution for creating, editing and visually verifying messages and then distributing them to any CLARiTY™ enabled coding or labeling equipment in the facility.

Removing message creationand management from theproduction floor

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ForcustomerswhowanttomovetothehighestlevelCodeAssurancesystem,it’sassimpleasaddingCLARiNET™toCLARiSOFT™toprovidenetworkingcapabilityforfulllinecodingcontrolacrosstheplantorevenacrossmultipleplants.CLARiNET™canbethoughtofasaSupervisoryControlAndDataAcquisition(SCADA)solutionforcodingandlabeling.

Workingwithyourexistingserial,Ethernetorwirelessnetwork,CLARiNET™canbeusedasaself-containedcodingnetworkcontrolsystem–orcanbeintegratedwithSCADA,factorynetworks,MESandERPsystemstoformpartofabroaderenterprisequalityassurancesolution.Opendatabaseconnectivity(ODBC)allowsmessagescreatedinCLARiSOFT™tobestoredinSQL,Access,ExcelandgenericdatabasesforconnectivitytoenterpriseITsystems.

Uponjobselection,thisconnectivityenablesthejobinformationtobepulledfromanyCLARiTY™enabledcodingorlabelingsystem,andthecorrectmessageforthatjobtobepushedbacktotheprinterorlabeler.JobscanbeselectedusingtheCLARiTY™interface–ortheycanbescannedinfromaworksheetusingwiredorwirelessbarcodescannerstoprovideevengreaterassuranceagainstoperatorerror.Industry-standardOpenProcessControl(OPC)functionalityoffersanalternativemechanismfordownloadingandstartingjobs,aswellasviewingreal-timestatusinformation.

CLARiNET™ eliminates the effort of programming multiple printers separately, reducing setup and changeover time.

Andwithadynamic,centralizedmessagedatabase,it’seasytorapidlyadjustthemessagesbeingprintedbythecodingequipment.Eachmessagechangeismadeonceandautomaticallymadeavailabletoallprinters,supportingautomationgoalsforamoreproductiveoperation.

Evenmoreimportant,thiscreate-once/use-anywheremessagecreationanddistributionsystemgreatlyreducestheriskofcodingerrors.AndforevengreaterCodeAssurance,scannerscanbeplacedthroughoutthepackaginglinetocheckcodesforaccuracyinrealtime.Ifanerrorisdetected,thealarmbeaconcanbeactivatedandthelinecanbestoppedortheproductrejectedautomatically.Andwithalldatastoredinasecure,centralizeddatamanagementsystem,thesolutionalsohelpsassurereliableproducttraceability.

Withflexibleconfigurationtosuiteachplant’sphysicalsetup,informationarchitectureandcodingneeds,CLARiNET™providespowerfulCodeAssurance–andlaborsavings–throughcentralizedmessagecreationandautomaticcodedistributiontoprintersandlabelersacrossyourenterprise.

Implementing network-based,database-connected message control

Benefits include:

• Accurateandconsistenton-packcodingfromlinetolineandplanttoplant,withcentralizedmessagecreationandautomaticdistributiontoprinters,labelersandscannersacrossthenetwork

• Minimizedoperatorinputtoincreaseproductionefficiencyandpreventerrorsfrombeingintroducedontheproductionfloor

• Reducedcosts,withcentralizedcontroltoprotectagainstwaste,reworkandrecalls

• OptionalwiredorwirelessSCANPOINTintegration,providingbarcode-drivensetuptoeliminateoperatorinputandhelpensurethecorrectproductandpackagingareused

• Optionalintegratedfixed-positionbarcodevalidationtoconfirmcorrectpackaging

• Optionalintranetviewoflive,enterprise-wideperformanceinformation

• Dashboardperformancefeedbackandproductioncountsinauditlogstohelpensuretraceabilityandprovidesupportforcontinuousefficiencyimprovements

TobuildCodeAssuranceintoyourorganization,youcanstartwithinitiativesassimpleasretrainingoperators,improvingergonomicsatdata-entrypointsandperformingcross-checksbeforecommittingtoaprintjob.Theseandotheroperator-centeredCodeAssurancemethodscanmeasurablyreduceerrors.Butthey’renotfoolproof.

Whenyou’rereadytomovebeyondbehavioralmethodstosolutionsthatminimizethehumanelement,Videojetisreadytohelp–allthewaytothedesignandintegrationofafulllinecontrolsystem.WhateveryourfinalCodeAssurancedestination,thebestplacetostartiswiththeVideojetCLARiTY™interface.

It’s the only user interface on the market designed to implement Videojet’s Code Assurance model through poka-yoke principles.

Andwe’rerollingitoutacrossanextensiverangeofVideojetcodingequipment,includingtheDataFlex®Plusthermaltransferoverprinter,the2300seriesofhigh-resolutioncaseprinters,the8510thermalinkjetprinterandmore.Nowit’salsofeaturedonournewVideojet1550and1650smallcharactercontinuousinkjetprinters,designedtodeliverindustry-leadingruntimesandavailability.

With a touchscreen built for easy entry of approved and accurate data, CLARiTY™ can help eliminate errors printer-by-printer across your enterprise.

Buildingonthatfoundation,CLARiSOFT™softwareandtheCLARiNET™networkcontrolsolutionmakeiteasytotakecentralcontroloverallyourcodingandmarkingprocesses,helpingtoeliminatenearlyallpossibleerrorpoints.

AsyouaddlayerstoyourCodeAssurancesolution,yougaincentralized,single-pointmessagecreationandtheabilitytopushpolicy-compliant,quality-checkedcodesouttoallyourprinters.Yougaintheabilitytoensuretherightcodesaregoingontherightproducts,reducingrisk,reworkandrecallswhileprotectingthebrandreputation.Andyoustreamlinedatamanagementandsimplifychangeovertodriveproductivitygainsandsupportyourautomationgoals.

It’s a natural progression, it’s good for your business, and Videojet is

ready to help you all the way.

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Getting started with Code Assurance

Call800-843-3610 Emailinfo@videojet.comorvisitwww.videojet.com

VideojetTechnologiesInc.1500MittelBlvd.WoodDaleIL60191/USA

©2013VideojetTechnologiesInc.—Allrightsreserved.

VideojetTechnologiesInc.’spolicyisoneofcontinuedproductimprovement.Wereservetherighttoalterdesignand/orspecificationswithoutnotice.

PrintedinU.S.A.

Peace of mind comes as standard

Videojet Technologies is a world-leader in the product identification market, providing in-line printing, coding, and marking products, application specific fluids, and product life cycle services.

Ourgoalistopartnerwithourcustomersintheconsumerpackagedgoods,pharmaceutical,andindustrialgoodsindustriestoimprovetheirproductivity,toprotectandgrowtheirbrands,andtostayaheadofindustrytrendsandregulations.Withourcustomerapplicationexpertsandtechnologyleadershipincontinuousinkjet(CIJ),thermalinkjet(TIJ),lasermarking,thermaltransferoverprinting(TTO),casecodingandlabeling,andwidearrayprinting,Videojethasmorethan325,000printersinstalledworldwide.

OurcustomersrelyonVideojetproductstoprintonovertenbillionproductsdaily.Customersales,application,service,andtrainingsupportisprovidedbydirectoperationswithover3,000teammembersin26countriesworldwide.Inaddition,Videojet’sdistributionnetworkincludesmorethan400distributorsandOEMs,serving135countries.

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