avancer case study healthcare service client
TRANSCRIPT
IAM in Healthcare ServicesCase Study
One of America’s top healthcare providers with a user base exceeding 50,000
associated with Avancer Corporation.
Avancer Corporation 101 Interchange Plaza, Suite 201 Cranbury, NJ08512, USAPhone: (609)-356-4471 | Fax: (609) 380-3349 | Email: [email protected]
• Password Management: As the healthcare provider had 50,000 user based (including over 10,000 clinical staff), the administrative had been struggling with truckloads of requests related to password retrieval.
• Manual processes: Employee (Doctors, Nurses, Laboratory and Clinical staff and interns) turnover rate in hospitals are high, the administrative task of manual on-boarding and off-boarding, recording leaves has created a lot of hard to manage paper trials and loss of productivity. IT Admin’s support cost as the client could not afford to compromise the efficiency of healthcare processes.
• Regulatory Compliance: Setting up a structure to ensure that HIPAA Regulatory compliance is adhered to and patient information is safeguarded.
• Access Governance: The client found that the frequency of employees moving from one department has increased and therefore the roles assigned to them keep changing, governing the access related algorithm appeared like a big challenge to the client.
The Client: Hospital Managing a user base of over 50,000 users through automation, at the outset the client faced following challenges.
Avancer Corporation 101 Interchange Plaza, Suite 201 Cranbury, NJ08512, USAPhone: (609)-356-4471 | Fax: (609) 380-3349 | Email: [email protected]
Avancer suggested following Identity and Access Management Technical approach to enable client deal with existing set of challenges as well as achieve robust automation:
• Oracle Platform Solution: Oracle Identity Manager along with Oracle DB on JBossapplication server platform.
• Used PeopleSoft HR and User Management connectors: Tailored for four other PeopleSoft modules, AD and AD Password Sync connectors.
• Customized Healthcare connectors for applications such as Cerner, Primes and Kronos to pave way for better inter-application communication.
Avancer’s InterventionAfter undertaking an extensive download of the situation, discussion with various teams at the client’s end Avancer took on the project to minimise manual intervention in IAM tasks.
Avancer Corporation 101 Interchange Plaza, Suite 201 Cranbury, NJ08512, USAPhone: (609)-356-4471 | Fax: (609) 380-3349 | Email: [email protected]
• Information Automation: Integration of enterprise resources, custom connection point to various other application.
• Access Controls and Regulatory Compliance: Role based automated provisioning and de-provisioning based on rules, Attestation of Resources and password synchronization and extensive customization based on business rules.
• Administrative Automation: Reduced dependency on support team for password management, access management etc.
• Employee Lifecycle Management: On-boarding of new employee and transfer of employee among multiple department process is streamline and happens now in matter of couple of hours.
End ResultsOn completion of the project, the client was able to realise the benefits of IAM Technology in terms of optimisation of resources and seamless automation.
Avancer Corporation 101 Interchange Plaza, Suite 201 Cranbury, NJ08512, USAPhone: (609)-356-4471 | Fax: (609) 380-3349 | Email: [email protected]
Avancer Corporation 101 Interchange Plaza, Suite 201 Cranbury, NJ08512, USAPhone: (609)-356-4471 | Fax: (609) 380-3349 | Email: [email protected]
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