Automotive Division

American Society for Quality

Jackie Parkhurst

Automotive Division 2004-2005 Year in Review

2004-2005 Business Meetings

• Aug 23rd Full Council • Sept 16th Joint Meeting with Detroit/Ann Arbor Sections• Sept 23rd Full Council• Oct 25th Full Council• Nov 7th Attend Division Affairs Council in Milwaukee• Nov 22nd Full Council• Jan 24thFull Council• Feb 28th Full Council• Mar 21stFull Council• Apr 25th Full Council• May15thAttend Division Affairs Council in Seattle• May 15th Annual Meeting held at ASQ Annual Quality

Congress in Seattle• Jun 6th Full Council

ASQ Events

17 Events during 2003-2004

2 Automotive Excellences

Numerous Web updates

Numerous emails to population that opts in to email distribution for Automotive Division

Letter to Rick Wagoner

July 30, 2004

Mr. G. R. Wagoner Jr.

Chairman and Chief Executive Officer

General Motors Corporation

300 Renaissance Center, Mail Code: 482-C39-B50

Detroit, MI. 48265-3000

Dear Mr. Wagoner,

As you know, the quality and cost of health care delivery in the USA and Canada have been well documented in the national press and by other sources such as the Institute of Medicine (IOM), which reported that up to 98,000 people die in the USA annually due to preventable medical error. We have noted with excitement your recent interest in finding a solution to these challenges. We believe General Motors is in a unique position to influence positive change in the USA health care delivery process. First, the IOM and others have stated that purchasers of health care (such as GM) must drive the corrective and preventive action required in the health care sector. Also, GM was the primary force in the Automotive Industry Action Group (AIAG) and American Society for Quality (ASQ) Healthcare Division co-publishing an ISO-9004-based quality management system guidance document for health care, which was subsequently published as the first International Workshop Agreement (IWA) from the International Organization for Standardization (ISO). We recommend that GM adopt a public policy with regard to ISO 9001 certification of healthcare plans and providers based on this IWA 1 guidance. There are about 600,000 organizations certified to ISO 9000 globally – but only few in the healthcare sector. In addition to improving quality at reduced cost, this would reduce the risk of litigation to these organizations by requiring that they use validated verified healthcare delivery processes and proven tools including quality plans, SPC and Failure Mode Effects Analysis (FMEA). GM and the industry has successful precedent for such a supplier policy with QS-9000 and the QS-9000 Tooling and Equipment Supplement. The policy could vary from recognizing such ISO-9001 certification as a “preferred supplier” credential to mandating it by some future date. The Centers for Medicare and Medicaid (CMS), the country’s largest purchaser of healthcare, also requires ISO 9001 certification for purchases of US $1 million and above. While GM can be successful in adopting such a policy internally, we further recommend that you urge Ford, DaimlerChrysler and others such as members of the Leap Frog Group to also adopt a public policy for their plans and providers. We believe this represents a high leverage low-cost initiative that GM can immediately implement in pursuit of a resolution to this problem. Thank you in advance for your time and consideration. Best Regards, Celeste Nair Lou Ann Lathrop Chuck Miller ASQ Healthcare Division ASQ Automotive Division ASQ Headquarters Cc: Bo I. Andersson

American Society for Quality 600 North Plankinton Ave. P. O. Box 3005 Milwaukee, WI. 53203-3005 www.asq.org

Effects of Letter

• Wagoner “quoted” from this letter at his AIAG Autotech presentation in August

• Continues to bring up healthcare as an issue

• Follow up letter to be drafted

September 16th, 2004

• Joint meeting with Detroit Section and Ann Arbor Section held at Madonna University

• Speaker Topic on Right-brain/Left-Brain and Quality

• ~50 people attended 

September 16th, 2004

• Annual Golf Outing

• Jointly held with Detroit Section

• Fun time

• 6 people in attendance

• Automotive Division will Organize this year

September 29th , 2004

• Lou Ann Lathrop Speaker at M-tec–Michigan Technical Education Center–Developing High Performance Workplace–Topic “Six Sigma For Small Business”–Other speakers from Delphi, Toyota and

Comerica–Resulted in front page story in “Car

Country News”

October 7th , 2004

• Michigan Quality 2004; 5th Annual Conference on Quality held at Detroit Focus Hope

• Tracks put on by Automotive Division, Supplier Division and Software Division

• Statistical Process Control, Problem Solving, Employee Teams and Quality, and APQP Application

• ~70 Attendees• Last Year Planned for this Conference

October 11th – 12 th , 2004

• Outlook on Quality Conference – Dearborn, MI

• ASQ Booth

• ~ 145 People Attended

• Tripp Martin and Rod Munro Spoke

October 14-16th , 2004

• Society of Women Engineers Conference – Milwaukee, WI

• Lou Ann Lathrop Speaker

• Topic “ Six Sigma applied to your Health and Fitness”

November 11th , 2004

• Used the ASQ Café format to discuss “Jobs in a Global Economy”

• Sponsored by ASQ Auto Division, Greater Brighton Chamber of Commerce, Howell Chamber of Commerce and the Livingston Quality Improvement Network

• Livingston County is fastest growing county in Michigan

• Event produced output report on major issues and help to promote ASQ to local business leaders

January 10th, 2005

• Meeting with Microsoft for Microsoft Automotive Quality Council

• Advisory Council concept formation

• Members would include major auto manufactures, some major suppliers and a representative from ASQ Automotive Division

January 20th, 2005

• Speaker for Microsoft Sales Meeting

• Lou Ann Lathrop –Meeting consisted of people that support

the automotive market–Explained what ASQ is–Explained/discussed some of the issues

of quality in the automotive industry

February 1st , 2005

• 3nd Annual Automotive Division Quality Paper Symposium

• Theme: Case Studies in Warranty Reduction• 5 papers presented • Overview of Papers in Automotive

Excellence• Over 100 attendees• AIAG Copying our Format

March 7th – 9th , 2005

• AICE Conference, Davenport Iowa

• 32nd Annual Conference

• Kenny Moore of Keyspan Corporation - Keynote speaker at on opening morning from “The CEO and the Monk”

• AICE Conference Schedule Modification Worked Well

April 11th – 14th , 2005

Society of Automotive Engineers World Congress

Estimated 40,000 people attend– Bill Harral spoke on Standards– Dan Reid spoke on Health Issues in the Automotive

Industry

Awesome Event!!! Glad we participated!!!!!

April 19th, 2005

• Quality Expo in Chicago

• Headquarters Booth

• Very Popular Conference

• ~5000 People in Attendance

April 20th, 2005

• Kitchener Quality Conference in Kitchener, OT

• Full Automotive Track–Warranty Reduction – Clem Goebel–Transition to TS 16949 – Harold Hodder–Implementation of TS 16949 at Delphi –

Terri Pratt

May 13th, 2005

• ASQ Sponsor for AIAG Warranty Conference

• ASQ Display

• Future collaboration meeting with AIAG set up for May 31st

May 16th – 18th, 2005

• Annual Fun Event at ASQ Annual Quality Congress Boat Cruise

• Automotive Division Exhibit• Three Sessions at WQC

–Joe Bransky – “ISO/TS 16949:2002”–Lou Ann - “Applying Six Sigma to your

Health and Fitness”–Dan Reid - “Quality Charactistics and

other Missing Links”

FOR THE

AUTOMOTIVE DIVISION DINNER CRUISE

& ANNUAL MEETING

MONDAY, MAY 16, 2005 5:30 PM TO 9:30 PM

June 14th, 2005

• Automotive Division Annual Awards Event

• This year’s Location – Henry Ford Estate

• Keynote Speaker: Ann O’Neill, Ford Executive Director of Business Operations and Customer Relations

• Tours of the Ford Estate, ASQ Displays

2004-2005&

2005-2006Game plan

Goal 10,000

• Goal 10,000 members for Automotive Division (was 4th largest, now 3rd!)

• Membership Contest –TRW last year’s winner

• Expanding Relations with Sections–Great Collaboration with Detroit and Ann

Arbor Sections–Alabama Sections

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Low Point Chart (05 est)

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4 Key Strategies

• Low cost events (that people will pay for out of their own pocket)

–Provide knowledge and sharing–Outstanding Networking

• Communication

• Volunteer Expansion

• Leverage the new Forum membership

New Member Model

• Regular membership-$119–Includes free division (new!)–Division receives $8.80 (vs $7.5)

• Forum membership-$29–Division receives $8.80

So what’s in the planfor next year?

• Start with the calendar– Repeat events– New events

• Organize and expand volunteers• Communication

– Each volunteer should have email distribution of• ASQ Automotive Division Potential Members• People within their companies• Other Contacts

– Discussion Board on www.asq.org– www.asq.org/auto is new, learn to post more!– Learn how to send emails to distribution ourselves

Membership Expansion-Vision

• Division Liaisons in different arenas; Liaisons would forward emails of events and hold Events within their arena

– Team GM– Team Ford– Team Daimler Chrysler– Team India– Team Thailand– Team ????

Volunteers are how we do things!!!

• Programs-assigned by eventsNew programs we want to do

Alabama This Fall!!ThailandIndiaWithin Company Events??

• Standards content links on website by commodity type ( such as visual/material quality requirements)

Hot buttons

• Warranty Reduction (It’s time to bring SPC back into vogue!)

• Healthcare costs • Jobs/Opportunities

–US–Around the World

• People are burned out-need information that will help them improve their performance in their bosses view

www.asq.org/auto