automic service orchestration - self service desk automation

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Page 1: Automic Service Orchestration - Self Service Desk Automation
Page 2: Automic Service Orchestration - Self Service Desk Automation

Empowering Business through Automation with CONTINUOUS SERVICE

AUTOMIC Service Orchestration

Ralf Paschen, Sr. Director ww Product & Solutions Marketing

Page 3: Automic Service Orchestration - Self Service Desk Automation

3 Property of Automic Software. All rights reserved3 Property of AUTOMIC Software. All rights reserved

Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments -- August, 2013

“Islands of automation”

Service Desks

Virtual Machines

Application Deployment

Storage

Network

Page 4: Automic Service Orchestration - Self Service Desk Automation

4 Property of Automic Software. All rights reserved

Simon Treadwell
results/a better result ..'using the same old method' maybe
Page 5: Automic Service Orchestration - Self Service Desk Automation

5 Property of Automic Software. All rights reserved5 Property of AUTOMIC Software. All rights reserved

Service Desks

Virtual Machines

Application Deployment

Storage Network

Most organizations have added automation tools in an opportunistic way — one project or problem at a time. What is needed is an overarching architecture to enable

integration and avoid overlaps.

Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments -- August, 2013

Page 6: Automic Service Orchestration - Self Service Desk Automation

6 Property of Automic Software. All rights reserved

Reality check for the business

The business requested execution of IT services using self-service, but…

They still had to wait days instead of hours

The expected cost reduction never happened

Page 7: Automic Service Orchestration - Self Service Desk Automation

7 Property of Automic Software. All rights reserved

Reality check for IT• IT requested an orchestrator and a self-service portal, but…

Sheer complexity stopped the handling of complex services Several automation tools were used instead of having one Uber-Orchestrator tool to cover all the others

Too many orchestration tools were used without integrating other tools, e.g., ITSM

Self-service portals were used without automation, but with ticket handling instead

Self-service portals were promising, but were not integrated with other tools

Cloud Management suites promised too much and delivered only simple services

Cloud Management suites had a ‘rip and replace’ strategy which did not work well in best-of-breed environments

A rich set of enterprise automation capabilities was required, but this was not available in RBA or CLM tools

Page 8: Automic Service Orchestration - Self Service Desk Automation

8 Property of Automic Software. All rights reserved

What prevents you from being better?

Complexity of IT

No reliability

No scalability

No visibility No time to value

NO easy way to ORCHESTRATE complex processes

Page 9: Automic Service Orchestration - Self Service Desk Automation

9 Property of Automic Software. All rights reserved

AUTOMICempowers the business with self-service and easy-to-use

business automation.

Page 10: Automic Service Orchestration - Self Service Desk Automation

10 Property of Automic Software. All rights reserved

Continuous Service with Automic

Devto

IT Ops

Automated self-service deployments, giving

Dev users access to IT Operations processes

IT Opsto

IT OpsSelf service of

“everything” from backup through provisioning of infrastructures

IT Opsto

the Business

Self service of “everything”, from user

onboarding to application delivery

IT Opsto

Dev

Delivery of application-ready infrastructures to

developers faster

Page 11: Automic Service Orchestration - Self Service Desk Automation

11 Property of Automic Software. All rights reserved

DEMO

Page 12: Automic Service Orchestration - Self Service Desk Automation

12 Property of Automic Software. All rights reserved

You need an UBER-ORCHESTRATOR

Self-service request

Approval workflow

Provision service

components

Close out change process

Apply patches & updates

De-provision

Fully orchestrated service delivery across all departments at the push of a button

Single point of control for full-stack service delivery

Recover resources to manage expenses by de-provisioning services not in use

Rapid, reliable service delivery on-prem, in the cloud or in hybrid environments – without delays or errors caused by manual tasks & handoffs

Provision, update, change and patch with one solution

Assurance of process and configuration compliance

Page 13: Automic Service Orchestration - Self Service Desk Automation

13 Property of Automic Software. All rights reserved

Self Service Application Ready Infrastructures

Users access everything through self service

IT builds and publishes automated provisioning services

Page 14: Automic Service Orchestration - Self Service Desk Automation

14 Property of Automic Software. All rights reserved

Automic Service Orchestration:The UBER-ORCHESTRATOR

SELF-SERVICE PORTAL INTEGRATIONAutomic empowers the agile enterprise through automated self service integration with leading helpdesks (ServiceNow, BMC Remedy, etc.)

AUTOMIC REQUEST MANAGEMENTSelf-service portal for the business users, which empowers them to be more agile and includes human workflows and approval processes

AUTOMIC PLATFORMOpen, scalable, reliable, and proven automation platform for thousands of customers with millions of transactions a day on-premise, hybrid or in the cloudAUTOMIC INTEGRATIONSAutomic integrates with ITSM tools, orchestration tools, applications, operating systems, databases, CMDB, web services, and many others to ensure integration of your existing environment

Page 15: Automic Service Orchestration - Self Service Desk Automation

15 Property of Automic Software. All rights reserved

Heterogeneity Counts

Mainframe Unix Windows Networks Storage Security

Con

tain

ers

Business

Data

Social

SaaS IaaS PaaS

Business Intelligence

Vers

ion

Con

trol

Test

ing

Private Clouds

Page 16: Automic Service Orchestration - Self Service Desk Automation

16 Property of Automic Software. All rights reserved

Example orchestration use cases:Application deployment

SELF-SERVICE DEPLOYMENTCreate a new instance of the multi-tier application for a new branch office

REQUEST A SERVER WITH DATABASE

Requires an Oracle™ Database with a certain pre-configuration on a separate

server

AUTOMATED ACCEPTANCE TESTINGRun an acceptance test on a new Siebel application release and configuration package

ANALYTICS

Run monthly order reports and build

compute-intensive scorings

Multi-tier application

Oracledatabase

Monthlyorder

reports

Siebel application

Businessapps

Page 17: Automic Service Orchestration - Self Service Desk Automation

17 Property of Automic Software. All rights reserved

Example orchestration use cases:Service changes

EMPLOYEE ONBOARDINGAn employee needs to be onboarded on all relevant IT systems

DATA ANALYSTS

Need a report based on big data

SAP SYSTEM COPYThe business requests a system copy

DISASTER RECOVERY

IT needs a self-service portal to run the Disaster

Recovery processes

Onboarding

Data analytics

DRP

SAP

Business and IT

services

Page 18: Automic Service Orchestration - Self Service Desk Automation

18 Property of Automic Software. All rights reserved

DEMO

Page 19: Automic Service Orchestration - Self Service Desk Automation

19 Property of Automic Software. All rights reserved

What makes us unique?The need for Business Automation

WORKLOADAUTOMATION

RUNBOOKITPA

CLOUD MANAGEMENT

PROVIDER

AUTOMIC

Workflow management with complex workflows, with integrated child workflows and an object-oriented concept

Extensive integration with ITSM and provisioning solutions

Huge scalability (10,000+ connected servers and millions of executed tasks) within one Automic instance

Infrastructure automation, including application release and deployment automation within the same platform

Workflow rollback and restart capabilities for each task

Scheduling and calendar handling with each service execution

Page 20: Automic Service Orchestration - Self Service Desk Automation

20 Property of Automic Software. All rights reserved

Proven business value

Business agility

AUTOMIC delivered our top 10 user requested

services as fully automated workflows within just 4 months”

Service delivery reduced from

weeks to minutes

Self-service on-boardingof students for online courses with ‘classroomas a service’ from over4 days to under 4 hours

Page 21: Automic Service Orchestration - Self Service Desk Automation