automic service orchestration - self service desk automation
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Empowering Business through Automation with CONTINUOUS SERVICE
AUTOMIC Service Orchestration
Ralf Paschen, Sr. Director ww Product & Solutions Marketing
3 Property of Automic Software. All rights reserved3 Property of AUTOMIC Software. All rights reserved
Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments -- August, 2013
“Islands of automation”
Service Desks
Virtual Machines
Application Deployment
Storage
Network
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5 Property of Automic Software. All rights reserved5 Property of AUTOMIC Software. All rights reserved
Service Desks
Virtual Machines
Application Deployment
Storage Network
Most organizations have added automation tools in an opportunistic way — one project or problem at a time. What is needed is an overarching architecture to enable
integration and avoid overlaps.
Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments -- August, 2013
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Reality check for the business
The business requested execution of IT services using self-service, but…
They still had to wait days instead of hours
The expected cost reduction never happened
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Reality check for IT• IT requested an orchestrator and a self-service portal, but…
Sheer complexity stopped the handling of complex services Several automation tools were used instead of having one Uber-Orchestrator tool to cover all the others
Too many orchestration tools were used without integrating other tools, e.g., ITSM
Self-service portals were used without automation, but with ticket handling instead
Self-service portals were promising, but were not integrated with other tools
Cloud Management suites promised too much and delivered only simple services
Cloud Management suites had a ‘rip and replace’ strategy which did not work well in best-of-breed environments
A rich set of enterprise automation capabilities was required, but this was not available in RBA or CLM tools
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What prevents you from being better?
Complexity of IT
No reliability
No scalability
No visibility No time to value
NO easy way to ORCHESTRATE complex processes
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AUTOMICempowers the business with self-service and easy-to-use
business automation.
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Continuous Service with Automic
Devto
IT Ops
Automated self-service deployments, giving
Dev users access to IT Operations processes
IT Opsto
IT OpsSelf service of
“everything” from backup through provisioning of infrastructures
IT Opsto
the Business
Self service of “everything”, from user
onboarding to application delivery
IT Opsto
Dev
Delivery of application-ready infrastructures to
developers faster
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DEMO
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You need an UBER-ORCHESTRATOR
Self-service request
Approval workflow
Provision service
components
Close out change process
Apply patches & updates
De-provision
Fully orchestrated service delivery across all departments at the push of a button
Single point of control for full-stack service delivery
Recover resources to manage expenses by de-provisioning services not in use
Rapid, reliable service delivery on-prem, in the cloud or in hybrid environments – without delays or errors caused by manual tasks & handoffs
Provision, update, change and patch with one solution
Assurance of process and configuration compliance
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Self Service Application Ready Infrastructures
Users access everything through self service
IT builds and publishes automated provisioning services
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Automic Service Orchestration:The UBER-ORCHESTRATOR
SELF-SERVICE PORTAL INTEGRATIONAutomic empowers the agile enterprise through automated self service integration with leading helpdesks (ServiceNow, BMC Remedy, etc.)
AUTOMIC REQUEST MANAGEMENTSelf-service portal for the business users, which empowers them to be more agile and includes human workflows and approval processes
AUTOMIC PLATFORMOpen, scalable, reliable, and proven automation platform for thousands of customers with millions of transactions a day on-premise, hybrid or in the cloudAUTOMIC INTEGRATIONSAutomic integrates with ITSM tools, orchestration tools, applications, operating systems, databases, CMDB, web services, and many others to ensure integration of your existing environment
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Heterogeneity Counts
Mainframe Unix Windows Networks Storage Security
Con
tain
ers
Business
Data
Social
SaaS IaaS PaaS
Business Intelligence
Vers
ion
Con
trol
Test
ing
Private Clouds
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Example orchestration use cases:Application deployment
SELF-SERVICE DEPLOYMENTCreate a new instance of the multi-tier application for a new branch office
REQUEST A SERVER WITH DATABASE
Requires an Oracle™ Database with a certain pre-configuration on a separate
server
AUTOMATED ACCEPTANCE TESTINGRun an acceptance test on a new Siebel application release and configuration package
ANALYTICS
Run monthly order reports and build
compute-intensive scorings
Multi-tier application
Oracledatabase
Monthlyorder
reports
Siebel application
Businessapps
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Example orchestration use cases:Service changes
EMPLOYEE ONBOARDINGAn employee needs to be onboarded on all relevant IT systems
DATA ANALYSTS
Need a report based on big data
SAP SYSTEM COPYThe business requests a system copy
DISASTER RECOVERY
IT needs a self-service portal to run the Disaster
Recovery processes
Onboarding
Data analytics
DRP
SAP
Business and IT
services
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DEMO
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What makes us unique?The need for Business Automation
WORKLOADAUTOMATION
RUNBOOKITPA
CLOUD MANAGEMENT
PROVIDER
AUTOMIC
Workflow management with complex workflows, with integrated child workflows and an object-oriented concept
Extensive integration with ITSM and provisioning solutions
Huge scalability (10,000+ connected servers and millions of executed tasks) within one Automic instance
Infrastructure automation, including application release and deployment automation within the same platform
Workflow rollback and restart capabilities for each task
Scheduling and calendar handling with each service execution
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Proven business value
Business agility
AUTOMIC delivered our top 10 user requested
services as fully automated workflows within just 4 months”
Service delivery reduced from
weeks to minutes
Self-service on-boardingof students for online courses with ‘classroomas a service’ from over4 days to under 4 hours