MapInfo Forums 2014Automation of Council Mapping

Systems using ExponareDavid Broadstock – Senior GIS Technician

Fraser Coast Regional Council

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Fraser Coast Regional Council Located between Gympie Regional Council & Bundaberg

Regional Council

Total area of 8,010 sq km, or 0.4% of the total area of Queensland

Population of 100,784 (2014), estimated at 144,833 by 2036

Famous for easy access to Fraser Island, Whale Watching in

Hervey Bay, creator of Mary Poppins birthplace (Maryborough)

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Site Overview

Exponare Enquiry 5.6

MapInfo Professional 12.0

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Resolves customer complaints quickly &

allows admin & truck staff to focus on

other tasks

Example:

Waste Report Automation with Exponare

Main reasons why bins weren’t being picked up:

1 The customer forgot to put it out

2 No access dues to trees

3 Rubbish contaminated

Customers reporting rubbish

collection trucks not picking up bins

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Solution

Truck Drivers drop marks with a GPS at

households that have not put their bin out

or had a waste issue e.g. contaminated rubbish in

green waste etc.

The GPS marks are downloaded at the

base and emailed to our Exponare

System

Customer Service then review the marks

when customers call to complain

They are also provided with a visual

display of the issue including a report

from the driver

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Consequences of GIS Solution

HOW COUNCIL BENEFITS

SAVES:

Numerous phone calls per week to Cleanaway to see

why a bin was missed

SAVES:

Council staff visiting residents to resolve

waste collection complaints

SAVES:

Rubbish truck making extra trips to

resident’s homes to re-collect bins

ENSURES:

Customer service can quickly deal with any

waste collection complaints

ENSURES:

Efficient waste management

knowing what issues were encountered

each week

$$ SAVED:

Large amounts of staff time and money

saved every week

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Waste Reporting – Fast tracked direct from trucks

Mapped

point

for location

Extra Info on

reporting

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Email

Email

Email

Tracking, CSV

(Automated Responses)

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Windows Server

Picks up from MapXtreme

Full use of spatial commands that can be

recorded in MapInfo to

produce quick and

easy scripts

Used to refresh

Assetic

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Windows Server

Email

FTP

UDP-TCP

SCRIPTING

CONVERSION OF FORMATS

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Windows Server

Allows modification and

complex queries of TAB files

Allows real time modification

of TAB files while Exponare

is accessing the same TAB

files

Automation of Dial Before

You Dig requests

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Questions?