automation: after-sale service & supportcdn.modexshow.com/seminars/assets-2016/1050.pdf ·...
TRANSCRIPT
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Presented By:
Jeff Hedges – OPEX Material Handling President
Bob Trebilcock – Peerless Media Editorial Director, Supply Chain Management Review
Executive Editor, Modern Materials Handling
Automation: After-Sale Service & Support
– It’s Complicated
© 2016 MHI® Copyright claimed for audiovisual works and sound recordings of seminar sessions. All rights reserved.
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What is MRO and Why do You
Need It?
Jeff Hedges
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MRO: What is it and Why do you Need It?
• MRO – Maintenance, Repair & Operations
• Why is MRO becoming so important? – Costs budgeting
– Equipment efficiency
– Planning for service/preventative maintenance
– Planning and budgeting more difficult today
Manage Repair Operations
Software Equipment Training
Parts Planning Components Production
Preventative Service Fix Throughput
Costs Troubleshoot Monitor
Response
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What Your Mother Didn’t Tell You
• MRO: Hidden Costs – Parts planning
– Planned service/maintenance/upgrade
(both HW & SW)
– Discontinued items/support
– Unplanned down time
– Preventative Maintenance
– 800# support
– Remote monitoring
– Costs of downtime - Troubleshooting
– Fix/repair
– Software: version/upgrades/training
$
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What Do We Know or What Are We
Finding Out From the Research
Bob Trebilcock
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Introduction & Methodology
7
Background
This study was conducted by Peerless Research Group on behalf of Modern Materials Handling to better understand how organizations are maintaining and servicing their automated systems
Objectives
Specifically, the study is designed to examine the following areas:
Sources companies are using to maintain their automated systems
Factors considered important when considering maintenance and service partners
Maintenance company’s service offerings considered important
Difficulties in maintaining today’s automated systems
How companies are finding qualified technicians
Survey Methodology
Sample: Subscribers to Modern Materials Handling
Method: E-mail
Field: January/February, 2015
Respondent qualifications:
– Being involved in decisions relates to the maintenance of automated systems in their warehouses/DCs
Response: 105 materials handling professionals were interviewed
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Demographics Who We Surveyed
8
Top Job Titles & Functions %
Corporate Management (President, CEO, GM, VP, etc.)
26%
Plant Management (Operations, Plant, Production, Maintenance, etc.)
23%
Distribution Center/Warehouse Director/Manager
13%
Industrial Engineer 12%
Material Handling Director/Manager
10%
Industry %
Manufacturing (Automotives, Computers, Food & Beverage, Metals, Industrial Machinery, etc.)
66%
Non-manufacturing (Warehousing services, Retail, etc.
33%
2014 Revenues %
Less than $100M 44%
$100M - $500M 14%
$500M - $1B 16%
$1B or more 26%
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Which best describes the level of automation in
your warehouse/DC?
9
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What problems do you typically encounter with your
automated systems that involve maintenance?
10
Belts -- torn or worn
System, conveyor jams
Photo eye alignment
Connectivity and compatibility
Understanding automated principles
Parts: Having the right parts when needed/Having spare parts on hand
Staffing: Trained and dependable
Lack of downtime for PMs
Inability to schedule servicing
No backup for system failures
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How are you Currently handling your maintenance of automated systems? Why?
Regardless of whom you use to maintain your systems, what would be your
preference for maintaining your automated systems in your warehouse/DC?
11
“It depends on the level of complexity... Robotics/PLC we prefer to outsource, conveyor issues we take care of ourselves.”
“I think companies that specialize in these systems have better training, the proper tools, and more experience with what can go wrong, and how to fix.”
“Better Control, cost and responsiveness!”
“We have the personnel trained and at hand for this work.”
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What tasks are you having your outsourcing
partner perform?
12
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Which of the following are most important when
evaluating maintenance and service partners?
13
83%
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How important is it that a maintenance service
company provides…
14
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How do you obtain/access spare parts?
15
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Please indicate your level of agreement with
each of the following statements
41%
37%
21%
19%
Neither agree nor disagree
Completely Agree/Agree
Disagree/Completely disagree
38%
44%
16
Automated materials handling systems
continue to become harder to maintain
E-commerce business is driving our MRO
requirements
Agree Disgree
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How difficult would you say it is to find technicians qualified to
maintain complex systems?
Where do you currently find
technicians?
17
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Please indicate your level of agreement with each
of the following statements.
58%
20%
12%
38%
Neither agree nor disagree
Completely Agree/Agree
Disagree/Completely disagree
42%
30%
Disagree
18
We have a difficult time finding the technical skills needed to maintain
our systems
We would like to have technician from a 3rd party provider to be resident at our facility
Agree
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Do you have a formal training program for technicians who work
on your systems?
Would like to see a national
certification for supply chain
technicians who are trained to
maintain automated systems?
19
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Do you have a maintenance service contract with
a vendor?
20
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Moving Forward MRO Options
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Your Options
• Contract Services
– On-Call
• What you get
– On-Site
• What you get
– Self-maintenance
• What you get/need to do
(long list of options)
• Custom
• All Inclusive
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Your Options
• Contract Services
– On-Call
• What you get
– On-Site
• What you get
– Self-maintenance
• What you get/ need to do
(long list of options)
• Custom
• All Inclusive
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For More Information:
Jeff Hedges: [email protected]
Website: www.opex.com
Or Visit MODEX 2015 Booth #4947
Bob Trebilcock: [email protected]
Website: www.scmr.com
Or Visit MODEX 2016 Booth #2755