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Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 1
Friday 23rd December 2011
ISSN 1834-3058
Four pages of news Travel Daily today has fourpages of news and photos,plus a full page from: (click)
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Happy Christmas! THE Travel Daily team wouldlike to wish our readers a veryhappy Christmas, and thanks forall of your support this year. We’re dedicated to bringing youthe news, so TD will continue tobe published right through theChristmas and New Year holidaybreak, apart from public holidays. The next issue of Travel Dailywill be on Wed 28 Dec, with allthe latest news for the stalwarttravel agents and industry staffwho are also working through.
OTAs lose share to airlines ONLINE travel agencies areseeing a significant shift inbusiness, with airline direct salescontinuing to grow online at theexpense of the OTAs. In the USA OTAs comprisedaround 40% of the online airmarket in 2009, but this droppedto 38% this year and is expectedto fall further, according to aPhoCusWright report today. The study, which only looks atonline distribution, predicts thattight airline capacity and higherfares will continue to drive onlinebookers to the airline sites, which
benChristmas cheers!
ABOVE: Qantas head of industryand corporate sales, KarenTsolakis, was spotted having aquiet catch-up with JTG chiefPeter Lacaze at one of the manyindustry Christmas parties in thelast few weeks. For lots more festive photos seepage four of today’s TD.
QF WA record QANTAS says it’s seeingstunning growth in the WAmining ports of Karratha, PortHedland, Paraburdoo, Newmanand Kalgoorlie, with record paxnumbers recorded this week. A total of 28,511 travellers areflying on Qantas or QantasLinkfrom the ports - up a huge 42%on the same time last year. Qantas Group set a one dayrecord for departures ex Karrathaon Wed, with 2430 passengersdeparting for their Christmasbreak on 16 flights. Additional capacity utilisingboth 737-800s and B717s hasbeen added on most routes.
TCF reinstatement THE Travel Compensation Fundhas reinstated the participation ofPrecilla Travel Pty Ltd trading asTravelscene Deer Park in Vic. The agency was terminated on16 Nov because it had ceasedtrading as a travel agent.
Air Aust boosts comm AIR Australia has advised travelagents that it will now pay 7%commission until 31 Mar 2012, asit continues to work to resolve itsinsolvency insurance issues withCover-More (TD Wed, 02 Dec).
QH extra 2% comm. QANTAS Holidays is offeringtravel agents an additional 2%commission on its “12 days ofChristmas” celebration deals.
will comprise almost 75% of theinternet air market by 2013. Airlines are continuing toenhance their sites to make iteasier for customers to bookdirect, and PhocusWright saidthat “while the supplier channelhas long dominated online airdistribution, added incentivessuch as ancillary services and thepotential impact of Google-ITA’snew Flight Search product areexpected to further tip thebalance”. Qantas is currently undergoingan advertising review, with anumber of ad agencies pitchingfor the business and the airline’sdigital marketing and offeringsbeing a key part of the process.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 2
Friday 23rd December 2011
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CWT new appointment CARLSON Wagonlit Travel haspromoted Andrew Waller to bepresident of CWT Europe, MiddleEast and Africa, replacing HakanEricsson, who has moved to theglobal TMC’s North America andLatin America team. Waller was formerly CWT vice-president for United Kingdom,Ireland and the Mediterranean.
Ticketek misuses its power EVENT tickets may becomemore accessible in Australia, afterdistributor Ticketek was fined awhopping $2.5 million followingAustralian Competition andConsumer Commission action tostop it misusing its market power. The Federal Court in Sydney thisweek found that on four separateoccasions Ticketek had “engagedin conduct with the anti-competitive purpose of deterringor preventing Lasttix fromsupplying its services”. Lasttix is a newly establishedoperation aimed at promotinglast-minute ticket deals forconcerts and other events. The ACCC alleged that Ticketekfailed to promote deals whichwere to be offered throughLasttix, despite requests fromconcert promoters and theatreproducers. “On one occasion, in early 2010
Ticketek had created a specialdeal with an associated URL linkin their system for the ‘Warriorsof Brazil’ production at Sydney’sTheatre Royal. “Ticketek shut down access tothe deal upon becoming awarethat it was being promoted byLasttix,” the ACCC said yesterday. ACCC chairman Rod Sims saidthe court decision “will ensurethat event organisers have morechoices in promoting their shows”. He said that consumers wouldalso benefit because discountticket deals would become“increasingly accessible in avariety of places - not justthrough ticketing agents”.
These counsellors dig the gold
ABOVE: Travel Counsellorshonoured its Gold top achieverswith a series of events inMelbourne last week whichkicked off with the annualChristmas Traveleague luncheon. The agents along with TravelCounsellors’ head office teamalso enjoyed a luxury privatecharter aboard Aussie Princess,enjoying the sunset over theMelbourne city skyline. And the next day they took partin a photo shoot at head officebefore viewing all of the group’snew marketing ideas andcollateral, as well as discussingplans for the business in 2012. And finally yet another lunch
wrapped up the festivities. The Gold agents achieved morethan $119,000 in commissionsduring the qualifying period thisyear, with the six top Aussiemembers among 130 Gold TravelCounsellors worldwide. Gold achievers will also enjoy adedicated all expenses paidconference in Mauritius in May. Pictured above onboard AussiePrincess are, from left: MichelleKelly and Nadine Kutz from Qldwith Victorian gold TCs ChristineJenkins and Claudia Silk. The two other Aussie topachieving Gold Travel Counsellors,Lucy Fenwick and Scott Mayne,were unable to attend the party.
CNS o’seas visits drop THE number of internationalpassengers arriving in Cairns inNov has slumped 11%, accordingto latest data from the airport’sowner, Auckland Int’l Airport Ltd. During the month, there weremore than 6,000 less overseasmovements at the Far North Qldgateway year on year, withnumbers down to 49,479. Over the same period thenumber of international aircraftmovements decreased by 26services (-4.1%). The number of passengertransit movements skyrocketed49.1%, to 9,021 - up around 3,000on 12 months earlier.
Hertz names the 7s HERTZ New Zealand has signeda two year agreement to becomethe naming rights sponsor of theNew Zealand International SevensTournament. The inaugural Hertz Sevens,which is already sold out, will takeplace in Wellington in Feb.
Hobart QF supps QANTAS has announced aseasonal expansion of flightsbetween Melbourne and Hobart,with 9 additional return servicesoperating between 13 Feb and 23Mar 2012. Regional gm Tasmania StephenFarquer said the carrier is alwaysfocused on meeting increasedmarket demands and respondingwith extra capacity. “Hobart is a very importantmarket for Qantas and we willcontinue to monitor demand tosupport tourism within theregion,” he said.
Oceania winner BELINDA Cleggett from MagicTravel in WA has been named asthe winner of the highly sought-after Oceania Cruises incentive. She has won a 14-day cruise fortwo people, and can select fromany 2012 Oceania itinerary.
Tonga DFAT update THE Department of ForeignAffairs and Trade has reissued itstravel advice for Tonga, with anaddition confirming that it’s alegal requirement that helmetsbe worn when riding motorscooters hired in the Pacific nation. Travellers hiring motor scootersare also warned to check thattheir travel insurance covers themfor the activity.
New Canada site THE Canadian TourismCommission has launched a newonline trip planning tool whichprovides “honest, tell-it-like-it-isrecommendations” throughvarious social media websites. Itineraries can be developedbased on themes such asinterests or by destination - see itat explorecanadalikealocal.com.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 3
Friday 23rd December 2011
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TRAVEL now, before it’s too late. That’s the innovativemarketing message being putout by a number of US travelagencies hoping to capitalise onthe expected end of the worldjust under a year from now. According to someinterpretations of the Mayancalendar, doomsday will occuron 21 Dec 2012, with a range ofpackage tours in the weekleading up to armageddon. A number of communities insoutheastern Mexico are alsomaking the most of the event,such as the city of Tapachulawhere a massive clock in themain square is counting downthe minutes until the deadline.
COMING soon to luxury hotelsor first class aircraft rest rooms? A Japanese toilet maker hasteamed up with Austrianjeweller Swarovski to create theultimate in bathroom bling. The dazzling dunny made byINAX (pictured below) isstudded with more than 72,000Swarovski crystals and is now ondisplay in Tokyo’s upmarketGinza shopping district. A spokesperson for the firmsaid the crystal commode hadbeen created to please the “godof toilets”. “In Japan we believe a deityexists in the toilet. That’s whykeeping toilets clean and takinggood care of it have been aJapanese custom since longago,” he added. The lustrous lavatory isestimated to be worth about 10million yen ($170,000) - but is sosparklingly special that it’sdefinitely not for sale.
New US fatigue rules PROPOSED new regulations bythe US FAA would see pilots flyshorter shifts and get more rest. The changes follow a reviewafter a 2009 crash by regionalcarrier Colgan Air which killed 50pasx and crew, says USA Today. Under the new rules flight timeis limited to a maximum of ninehours, with mandated minimumrest periods of 10 hours - whichmust include an opportunity foreight hours of uninterrupted sleep. Airlines estimate the changescould cost the industry as muchas US$2 billion extra per year - vsthe FAA’s costing of US$300m.
Centara upgraded THE Sofitel Centara GrandResort and Villas in Hua Hin,Thailand, will be rebadged as theCentara Grand Beach Resort andVilla Hua Hin, effective 01 Jan. The renaming follows therenovation of 100 rooms in theColonial Wing and the launch of aHealth Club and Kids Club.
Iberostar buys ThomasCook hotel shares BRITISH travel giant ThomasCook has reached an agreementwith Spanish firm Iberostar Hotelsand Resorts which will seeThomas Cook offload its 51% stakein five hotels and golf courses. The €94 million deal will see thetour operator sell off the RoyalCupido, Royal Cristina and RoyalPlaya de Palma in Majorca andthe Royal Andalus and AndaluciaPlaya in Cadiz as well asthe Club de Golf Novo Sancti Petri.
Q1 Resort handover THE Q1 Resort in SurfersParadise is no longer under themanagement of the MantraGroup, after the company sold itsmanagement rights to a companyassociated with the Gold Coast-based Frawley family. The deal with Q1 ManagementPty Ltd sees about 180 of thebuilding’s 540 apartments switchcontrol effective immediately. Market sources said that thedeal would have been wortharound $10 million.
It’s a wrap for TSA THE US Transportation SecurityAdministration is warningpassengers not to travel withwrapped Christmas gifts over theholiday season, in case theyrequire further examination. “If a bag alarms our securityofficers they may have to unwrapa gift to take a closer look inside,”the TSA’s blog advises. And speaking of presents, VirginAtlantic is helping out travellerswith a special gateside gift-wrapping service at its New YorkJFK Terminal 4 gates. Costing US$2 per package,proceeds from the VS giftwrapping go to the non-profitVirgin Unite charity group.
CREATIVE Holidays hosted agroup of travel agents on theinaugural Air Australia flights toHonolulu ex Brisbane andMelbourne last week. To go in the draw theconsultants were required to sellfour night Creative Holidays
packages with flights on AirAustralia before 15 Nov. The big winners enjoyed a fullprize package of flights, and aninvitation to the exclusive ‘LuauLaunch Party’, twin share accomat the Hilton Hawaiian Village andairport transfers. Pictured are some of thewinners at the luau party, fromleft: Natalie Garside, Flight CentreGympie; Vanya Lewis, FCSouthport Park; Carley Behm,Harvey World Travel Edge Hill;Mark Richards, Creative Holidays;Claire Maree, Grantham-SmithTravelworld Casino Travel Shoppe;Kylie MacFarlane, FC Wynnum;Melissa Muller, FC Bundaberg;Lucille Pearson, Select WorldTravel and Cruise and DebraMoore, TW Burleigh West.
Wow what a luau!
Langham Mel deals LANGHAM Melbourne has anumber of Summer Escape dealson offer including the SummerHaven package priced from $590for two nights in a classic roomwhen booked by 13 Feb. The deal includes accom,brekkie and a 20% discount for aone hour Chuan Spa Treatment.
ITP adds in Slovenia GLOBAL TMC alliance ITP hasadded a new Slovenian partner. Promo Potavanja joins theconsortium which also includesAussie agency Maxim’s Travel.
BA parent wins bmi INTERNATIONAL Airlines Grouphas sealed a deal with Lufthansato purchase bmi for £172.5m. IAG ceo Willie Walsh said thepurchase would settle in Q1 2012and add 56 daily LHR slot pairs. He also warned that bmi was inurgent need of restructuring,foreshadowing job losses.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 4
Travel Daily is Australia’s leading travel industry publication.Produced each weekday since 1994, the newsletter is first with thelatest industry news and is available by paid subscription to peoplewithin the travel industry. Sign up for a free 14 day trial subscriptionat www.traveldaily.com.au.PO Box 428, West Ryde, NSW 1685Phone: 1300 799 220 Fax: 1300 799 221
Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation ofTravel Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.
Publisher/Managing Editor: Bruce PiperEditor: Guy DundasContributors: Chantel Long, Lisa Maroun,Jenny Piper and Barry MathesonEmail: [email protected]
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Travel Daily Group:
Friday 23rd Dec 2011
The theme is celebration!The theme is celebration!We’re continuing to receive lots of entriesin our fantastic Christmas competition, inwhich the best industry Xmas party pic willwin overnight accommodation in a FraserSuites Sydney two bedroom suite. The selection below shows the inventiverange of themed celebrations which havebeen going on this year; to be in therunning send in your pics by the end of themonth to [email protected].
LEFT: The Globus Family ofBrands held a Hawaiian-themed party at L’Aqua alongSydney’s Cockle Bay wharf. Pictured at left are Chris LeRoux, Leah Doble, TroyAckerman, Yasmin Edwards andJessica Kulakowski, while belowChristian Schweitzer and mdStewart Willams show just howlow Globus can go.
LEFT: These girls look very ’elfy!From left, the very much pixilated HRGAustralia ladies: Kate Thomas, SimoneField and Hayley Hibberd.
ABOVE: The Travel Corporation’sChristmas party was a prom-themed‘Class of 2011’ celebration at theSheraton by Four Points in Sydney. Creative Holidays res team membersLinda Awad and Matt Lennon werecrowned Prom King and Queen aftertaking out the Best Dressed award.
RIGHT: As you mightexpect, an aquatictheme for Captain CookCruises’ Christmascelebration saw lots ofpirates, mermaids andmarine life on board. Pictured from left areTina Chaisuwan, CaseyHall, AnastasiaPapadopoulos, ColleenSantilli, JackieHaworth-Charlton, Sue-Ellen Foster and AllisonBarker.
ABOVE: The Travel Authority in WAcelebrated in style at Fremantle’s LittleCreatures Brewery, and pictured from left areAlana Dalby, Christine Mirchef, DeborahMooney, Roisin Hardisty, Lisa Byers, NivaldaTaylor and Hannah Moore.
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