automate hr applications using ai and ml
TRANSCRIPT
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HR TECH CHATBOTS - GUIDE TO AUTOMATE HR APPLICATIONS USING AI AND ML Harbinger Systems
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© 2017 Harbinger Systems | www.harbinger-systems.com 2
Speaker Introduction
Shrikant Pattathil Maheshkumar Kharade
President Harbinger Systems
AGM - Technology Harbinger Systems
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© 2017 Harbinger Systems | www.harbinger-systems.com
Agenda
AI and ML Trends
Chatbots in HR Tech
Machine Learning in HR Tech
Benefits and Challenges
Summary
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© 2017 Harbinger Systems | www.harbinger-systems.com
POLL
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© 2017 Harbinger Systems | www.harbinger-systems.com
AI and ML Trends
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© 2017 Harbinger Systems | www.harbinger-systems.com 6
Top 3 trends that will be part of most applications in 2018
Conversational interfaces (support, FAQs, simple workflows)
AI enabled recommendation engines (recruitment, engagement)
Self service reports (integrated BI tools, dynamic data correlations)
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© 2017 Harbinger Systems | www.harbinger-systems.com
Chatbots in HR Tech
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© 2017 Harbinger Systems | www.harbinger-systems.com
Web Mobile Conversational
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Evolution of Interfaces
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What is a Chatbot?
Automates routine and simple workflows
Uses natural language processing
Has learning capabilities (Machine Learning)- ability to add new workflows
Delivered through multiple channels like Skype, Slack, Email, Web…
Chatbot is an AI application with a conversational interface, that
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Core HR
(Time Off, Ticketing)
Recruitment
(Status Updates, Scheduling)
Employee Engagement
(Surveys)
FAQs
(I9, Benefits)
HR Tech – Chatbot applications
Any other HR applications or workflows that you think would be a good use case for chatbots?
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© 2017 Harbinger Systems | www.harbinger-systems.com
Demo – Time Off Bot
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Building blocks of a Chatbot
Natural Language Processing
Intents
Utterances
Vocabulary
Interpretation
Bot Framework
Business Logic
Workflow
App Platform
Enterprise Apps
HRIS
ATS
CRM
Integration Conversational
Interface
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Workflow of Chatbots
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© 2017 Harbinger Systems | www.harbinger-systems.com
Machine Learning in HR Tech
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© 2017 Harbinger Systems | www.harbinger-systems.com 15
HR Tech- ML applications
Recruitment
(Recommendation Engine, Pattern Matching)
Employee Engagement
(Sentiment Analysis)
Core HR
(Succession Planning, Anomaly Detection)
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© 2017 Harbinger Systems | www.harbinger-systems.com
ML application- Problem Statement
“Harbinger’s talent management executive needs to hire a candidate with a particular skillset. As per our companies policy, he needs to create a panel of interviewers to conduct the interviews. Since, he is new to the company, he doesn’t know all the interviewers. Also, he isn’t well versed with the skillset requirements and its dependencies.”
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Demo- “Recommendation Engine” for Interview Panel Selection
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© 2017 Harbinger Systems | www.harbinger-systems.com
Understanding and analysis of business problem
Data source search, extraction and transformation
Model selection and application
Prediction Visualization Integration
Building blocks of a ML Application
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© 2017 Harbinger Systems | www.harbinger-systems.com
Benefits and Challenges
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AI and ML Applications- Benefits
For Employee
For HR
Provides shorter and simpler workflows Provides in context assistance Facilitates better compliance
Improves self service capability Enables new workflows (reduces dependence on programming) Improves productivity of HR Reps (focus on more complex tasks)
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AI and ML Applications- Challenges
Achieving balance between functionality, accuracy and length of interaction
Humanization of overall experience
Addressing privacy and security concerns
Gathering data from multiple sources
What challenges have you encountered while using a chatbot or AI application in your enterprise? If you haven’t used one yet, what roadblocks do you foresee?
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Summary
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© 2017 Harbinger Systems | www.harbinger-systems.com
Recap
Conversational interfaces (Chatbots)
• Automation of simple workflows
ML enabled applications
• Leveraging historical data to make intelligent recommendations
Challenges
• Finding the right business case
• Dependency on data
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Thank you
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Contact Us Shrikant Pattathil – [email protected]
Maheshkumar Kharade – [email protected]