authentic communication: skills for managing conflict - authentic...rescuer peace at any price...
TRANSCRIPT
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Authentic Communication:Skills for ManagingConflict
Laura KingHenley Leadership GroupSeptember 30, 2016
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Intentional, Thoughtful Disruption™
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The High Cost of Conflict
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The Dreaded Drama Triangle™(Karpman Drama Triangle)
RescuerPersecutor
Victim
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Meet the Persecutor
PersecutorYelling, Cursing, Dominating
Being Sarcastic
Being Smart
“What are you thinking?”
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Say Hello to the Rescuer
RescuerPeace at any Price
Acting Politically
Being Nice When You Don’t Feel Nice
“Let’s just all get along.”
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Greetings Victim
Victim
Poor Me
Feeling Powerless
Blaming Circumstance
“Why does this always happen to me?”
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Positions Please…RescuerPersecutor
Victim
“Let’s just all get along.”
“Why does this always happen to me?”
“What are you thinking?”
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Making the Shift From Drama to Empowerment
RescuerPersecutor
Victim
Creator
Challenger Coach
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Increasing capacity to envision and create
outcomes by answering the question “what do I
want?”
Choosing your response to circumstances – even
when problems arise.
Welcome the CreatorAntidote to the powerless victim
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Catalyst for change
Focused on the outcome
Courageous truth teller
“What is my intention?”
Embrace the ChallengerAntidote to the judgmental persecutor
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Ask powerful questions
Utilize curiosity, inquiry and deep listening
See everyone as a natural Creator to finding
solutions
Engage as CoachAntidote to the overextended rescuer
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Where’s your Shift?Creator
Challenger Coach
“What do I want?”
“What is my intention?” “What do you want?”
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Putting it to work
Notice your position
Identify patterns and preference
Shift with intention
Commit to create
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Laura [email protected]
Carol [email protected]
(206) 686-4400 x13www.henleyleadership.com
Intentional, Thoughtful Disruption™