Australian Government

Department of Defence Intelligence & Security

SERVICE LEVEL CHARTER Austr·alian Government Security Vetting Agency and Customer_s______

Term

1. This Service Level Charter (the Charter) will commenc from 1 July 2014 or on the

date of execution, whichever is the latter and will continue until 30 July 2015 (or until the

A SVA terminates , revokes , amends or r places this Chalier).

2. On 1 0 cember 2009 the Au tralian (Jovenunent announced thal Commonwealth

security vetting processe would be centralised in the Department of De~ nee. This central

vetting unit. known as the Australian 0\1 rnment Security Vetting Agency (AGSVA), wi II

conduct , curity v tting for all Commonwealth agencies (excluding exempt agencies) and ,

if requ sted for State and Territory agencies. Clearances grant d by AG V A have

whole-of-gov rnl11ent effect.

Parties

3. Thi Charter is between the GSVA and all agencies using th AG V 's erVlces.

Agencies are omlnoll\vealth State or Territory entities that are eligibl to sponsor a

Inember of ·tafT to undergo a securit clearance assessment.

4. The AG V A is responsible for granting revalidating and re-evaluating security

clearanc s for the 01nn10nwealth (excluding exelnpt agencies) in compliance with

Australian Government protective security policies. The AGSVA promote' overnment

national 'ecurity objectives by assessing the eligibility and suitability of pe pIe v ho require

access to security protected or oth r sensitive official infonnation or assets to do their work.

Purpose

5. The purp c of this harter is to describe agreed etting service ex pectation. It

documents:

• the services to be pro ided ;

• the re pon i ilities of Agencies ;

• tandards for service delivery ;

• the fees payable for the services;

• relevant point· of contact; and

• governance arrangements.

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Services

6. Security vetting is conducted by a designated authority to en ure that a clearance

subject is both ligible and suitable to be granted , as well as maintain, a security clearance.

A clearance i an inquiry into, and corroboration of a person 's background, character and

personal al ue .

7. The A SVA conducts security tting for the COlnn10nwealth Gov rnment

(excluding exelnpt agencies) and, wh n reque ted for State and rl erritory Go erI1lu nt

agencle .

The J\GSV 1\ \ 'ill l11~kc decisions Lo grant or deny a secu ri ty c carancc in accorc ance

with the Australian Goverrun nt Protective Security Policy Framework (PSPF). It is

Governm nt policy that the nUlnber of people requiring security clearances to perforn1 their

duties i kept to a minimUln. Agencies hould therefore give careful consideration to

whether a eCllrity clearance is nece 'ary and what level of ace i required.

9. I he AGSVA will conduct a tandardi ed process for as 'e ing and granting

clearances in order to 111aximise efficiency reduce costs and provide a security clearance

that is recogni ed across Governn1ent, including the exempt ag ncies and is consistent v ith

th PSPF.

10. The AGSVA provides erVlce to the Agencie a outlined at A ttachment 1. The 'e

ervice are provided under a fe -for-service model (Attachment 2).

11. As pali of evaluating clearance subjects for employment, genCle n1ay wi 'h to

conduct additional checks speci fic to individual agency rcquirem nt . The AGSVA \ ill not

conduct ch cks that exceed, or are not required, for a ecurity cl at'ance as prescribed by th

PSPF.

12. Any \ ariation . to thi Charter will be in accordance with the process out] in d in

paragraphs 52-55 .

13. The AGSVA will make a detennination on the uitability of a clearance ubject to

hold a security clearance. he Agencies acknowledge that the AGSVA is r pon ible G r

deciding whether to grant~ continue, deny or revoke a clearance ubject ' curit

clearance.

14, Agenc i are to en ur clearance ubj cts hav acc s to computer and inte rnet

facilitie to enable the completion and electronic ubn1i sion of their security clearance

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application. The Agencies are to advise external clearance subjects (for exan1ple

contractors) that they will require access to a con1puter and internet facilities to enable the

c0111pletion and electronic subn1ission of their security clearance application.

15. The AGSV A will respect the privacy of information supplied for the security

clearance process. The AGSVA will act in accordance with all applicable legislation

relating to privacy including the Privacy Act 1988 and the Freedom ofInformation Act

1982.

16. Where an agency has concerns about the suitability of an individual to hold an

Austral ia 1 Government security clearance and to access offi cial or classified Australian

Govenm1ent resources, the agency nlay, in accordance with the PSPF, request that the

AGSV A share personal info1111ation it holds of relevance to these concerns.

17. Where the AGSVA becon1es aware of credible infonnation which is of direct

relevance to a clearance subject's suitability to hold an Australian Governnlent security

clearance and to access official or classified Australian Govenunent resources, the AGSVA

will in accordance with its obligations under the PSPF, share this personal information with

the agency.

18. All personal infonnation shared between the AGSVA and agency security personnel

is to be handled with sensitivity, and in accordance with the need-to-know principle and

Australian Privac.y Principles.

19. The Agencies are required to annually provide the AGSVA with advance notice of

the estimated nun1ber and level of clearances required for each nlonth. [his forecasting is to

include routine clearances and any 111ajor projects requiring additional clearances.

Key Performance Indicators

20. Table 2 shows the AGSV A ' s Key Perfornlance Indicators.

1 Meet clearance benclul1arks for 950/0 of cases.

2 Make Defence Internet systenl available to accept e-packs nlore than 99% of the

tinle excluding scheduled and notified outages.

3 Action all calls to AGSV A Custolner Relationship Managers or the Client

Service Centre between 8:30 and 17:00 (Australian Eastern Standard Time /

Australian Eastern Daylight Savings Tilne) within 30 minutes.

4 Provide all agencies with a 111011thly update on the status of all clearances that are

not cOlnpleted with the benc.hmark tinle.

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Table 1: AGSVA KPIs

Timeframes

21. The AGSVA aims to finalise all security clearances within the agreed benchmark

tilnes and is cOlm11itted to cOlnpleting thenl faster where possible, subject to maintaining

the integrity of the vetting processes, PSPF cOlnpliance, and tilnely suppoli from external

agencies. Benchn1ark tilnes are:

• Baseline Vetting: One month

• Negative Vetting 1: our n10nths

• Negative Vetting 2: Six n10nths

• Positive Vetting: Six 111011ths

22. The benchlnark tinles comlnence when the AGSVA receives a fully conlpleted

vetting pack, including supporting docUlnentation fron1 the clearance subject.

23. Agencies acknowledge that the ability of the AGSVA to complete clearance actions

within these tinlefrmnes tnay be affected by (but not lilnited to):

• the accurate completion and subn1ission of supporting docun1ents and inforn1ation

by the clearance subject;

• Agencies not completing required citizenship checks at recruitn1ent;

• the rnal1agement of additional checks for non-Australian citizens ;

• the managenlent of additional checks for clearance subjects with backgrounds that

are difficult to verify ;

• the availability, degree of cooperation and tinleliness of the clearance subject and

referees in providing inforn1ation;

• the tinlelinss of response of third-party organisations (for exalnple the Australian

Security Intell igence Organisation) ; and

• the volun1e of clearance requests that the AGSVA is processing.

Fees

24. Agencies will pay the AGSVA in accordance with the fee schedule in Attacl1l11ent 2.

Charges will also apply if a pack has be n subn1itted by a clearance subject and is then

cancelled before completion.

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Billing and Payment

25. The AGSVA will invoice Agencies monthly for all finalised security clearances.

Payment is due within 30 days of the date of receipt of the invoice.

Representatives

26. Agencies are to be represented by their respective Security Officer or delegate on

issues relating to security vetting. Agencies should nOlninate a primary and secondary point

of contact. Agencies are responsible for informing the AGSV A in writing about personnel

changes relating to the Security Officer) appointed delegates or points of contact. Agency

Security Officers (or delegate(s) as notified in writing to the AGSVA) will be responsible

for rece iving and coordinating the response to an queries, notices or requests sent by the

AGSVA.

27. The first point of contact for all Agencies is the Customer Relationship Managenlent

(CRM) teanl.

28. Clearances subjects should firstly liaise with their designated Security Officer for

any questions or concerns, and then ifrequired call the AGSVA Client Service Centre.

Contact details for the AGSVA) including those of the Customer Relationship Managenlent

teanl and the Client Service Centre, are listed in Attachnlent 3.

AGSVA Reporting

29. The AGSV A will report to Agencies Inonthly on the:

• number of security clearance applications requested;

• status of security clearance appl ications;

• nutnber of security clearances cOll1pleted; and

• average lnonthly completion tinle for each clearance type across all agencies.

Review and Appeals Process

30. If the AGSVA identifies any suitability concerns during the vetting process which

hinder the granting of a security clearance, a Procedural airness Letter will be issued,

offering the clearance subject an opportunity to mitigate security concerns.

31. A sealed copy of the Procedural Fairness Letter will be provided to the clearance

subject via the Agency ' s n0l11inated representative. An explanatory letter to the Agency' s

nominated repre entative will accompany the Procedural Fairness Letter.

32. The clearance subject \vill be given 14 days (elate specified in the letter) to respond

to the AGSVA' s concerns and correct any information. The AGSVA will then consider the

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response fron1 the clearance subject and Inake a final recOl11111endation to the delegate to

grant or deny the clearance.

33. If the clearance subject does not r spond to the Procedural Fairness Letter within 14

days of the date specified in the letter, and does not request an extension, the AGSVA will

provide a reC0111nlendation to the delegate to deny the clearance.

34. If, after this stage the AGSVA delegate denies the security clearance, the clearance

subj ect and the Agency ' s nominated representative will be notified and advised of the

clearance subject ' s right to seek a review or appeal , as well as their avenues of appeal.

35. Agencies should notify the AGSVA if informed that a clearance subject has, or

indicates, an intention to subnlit, seek or initiate an appeal , redress of grievance, review or

legal proceedings in relation to services provided by the AGSVA.

Aftercare

36. Agencies are to 111onitor and impleillent any specific aftercare requirelnents that are

specified by the AGSVA.

37. Clearance subjects are responsible for informing the AGSVA of any changes in

circumstances that may affect their security clearance, both during the assessment process

and once a clearance is granted. The AGSVA' s contact details are listed at Attachment 3.

38 . Sin1ilarly, Agencies have a responsibility to inform the AGSVA of any changes of

circunlstances that nlay have bearing on a clearance subject' s (including contracted staff)

continuing suitability to hold an Australian Government security clearance.

39. If an agency has doubt about a clearance subject's suitability to maintain a security

clearance, the agency is responsible for notifying the AGSVA and requesting a Review for

Cause. The AGSVA will consider the CirCUlTIstances and decide whether the Revie\\T for

Cause is required. A Rev icw for Cause will only bc conducted where genuine security

concerns are identified. The agency is also responsible for 111anaging the clearance holder in

the workplace while the AGSVA undertakes the Review for Cause.

Revalidations and Re-evaluations

40. A revalidation is a periodic review conducted to ensure that an individual is sti II

suitable to hold a security clearance at the granted level. The purpose of the revalidation is

to identify the need to ll1aintain the current security clearance and assess the accuracy and

currency of inforn1ation about the individual. Revalidations for security clearances are

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required a shov n in Tabl e I.

PSPF standards for the frequenc ., of revalidations Ire-evaluations

Baseline Vetting Negative Vetting

I

Negative Vetting

2 Positive Vetting

Revalidation l5 years lO year 5 yea r

2.5 y ars or annual

ecurity Apprai al

Forms (SA F).

Re­

c valL at i 11

A full re­

evaluation i

C011 duc ed ev(~I) 5

years I Table 2: Security Clearance Revalidation and Re-evaluation Frequency

41. The AGSVA will initiate all re-evaluations and revalidation ' . It is the re pon ibility

of Agencies to en 'ure that their clearance holders comply with having their security

clearances revalidated or re-evaluated within the above tinlefrmnes. here are potentia l

security risk to an Agency when its cl earance holder do not complete revalidation

proces e . Without revalidations the AGSV A cannot a e s the continued suitability of

clearance holders to maintain security clearances. I f a clearance subject does not comply

with revalidation proc the AGSVA will cancel the clearance and notify both th gency

and the clearance holder.

Changes in Clearance Level

42. In the event that an Agency need to change an individual s current clearance level ,

the Agency should cOlnplete th appropriate form on the AGSV1\ website.

Cancellation of Sponsorship during the vetting process

41. In the event that an Agency cancels spon 'orship of a clearance subject's cl at'ance

durin o a vetting pr cc , the Agency mu '( advi e the AGSVA imlnediately, by conlpleting

and ubrnitting the a propriat forrn frOln the I SV!\ v ebsitc . !\ cancell ation r c rna)

apply in some CirCU111stance (. ce A ttachlnent 2).

Separation

42, In the event that an indi vidual (e ither an employee or contractor) eparates from an

Agency after a clearance ha been granted , the Agency must advis th GSVA, b

completing and subrnitting the appropriate form from the A V A website.

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Dispute Resolution

43 . The AGSVA is committed to resolving disputes and compla int r la ting to serv ice

prov ided by the AGSVA. Agencie and the AGSV A agree that any di spute and/or

complaints between the Parties re la ting to the C harter or AGSV A se r ice ' will be re olved

in a cooperati ve maruler.

44. The process for escalation of i ue ra ised by either Party will be :

• A ll communication sho uld initi a ll y be exchanged between the AGS VA Customer

Relationship Management TemTI and the Agency 's Security O fficer (or de legate as

no ti fied by writing to the AGSV A).

• In the event of an issue ari s ing) the Party with the issue n1U t arrange a meeting

with the other Party to discuss th issue . T his should be done within two weeks of

the i ue be ing identified.

• If the issue cannot be resolved to the a ti faction of the insti ga ting Party

conc 111 d then the issue must be set out in writing and forwarded to the other

Party . hi s must be done within two weeks of the initial m eeting taking place .

• The respond ing Party must then forward a written respon e to the insti gating Part y

in di spute addressing the probl ms raised and outlining a way forward. ~ hi 111 list

be done w ithin two v e ks of rece iv ing the vvritten complaint .

• If nece a ry~ the representati\ e of each Party wi ll meet again to eek resolutio n of

the i sue.

• Issue tha t cannot be reso lved in thi s way are to be escalated to the Executi ve

Managen1ent of the AG SV A and the agency/ag ncies .

Agency-Specific Rcquirenlcnts

45 . Agency-specifi c t rm depal1ing from , o r in ad di ti n to. the C harter wi ll only be

considered v here th ar con i tent w ith the PS P ~' and the ag ncy submits a busines ca ­

to the GSVA j u ti fying th requirenlent s for the changes. The business case should

include a risk anal is d m n tra ting the need for the proposed change.

46 . Where agency-specific te rm s departing f rom or in additi on to, the Charter are

req uested by any agency the relevant Agency Head w ill w rite to the AGSVA reque ti ng

the va riati on and nominating a point o f contact w ithin the ir ag -ncy. The GS V will then

ente r into negotiation v ith th agency to produce a draft otice o f A mendment.

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47. n agreed change to th Charter mu ,t be formalised by the x cution of a Notice of

Amendm nt.

Governance

48. The A i tant Secretary Vetting i responsible for the day-to-day managem nt of

the Charter with re ponsible Agency representatives. A Stakehold r ngagement Forum

will recomn1end any changes to the Serv ic ve l Charter to the Chief Security Officer.

49. The Stakeholder Engagement I~ orum will be chaired by the Defence hief ecurity

Offic r and in III e Senior Ex cuti S 1'vi (. ,S) lev I rexesentation from the Attorn ey-

General' Department, Departrnent of Finance, ASIO, The Department of Prime Minister

and abinet , three large agencies and a representative of smaller agencie '. he takeholder

ngagement Forum will n1eet three times each year and will ensure the con ideration and

protection of takeholder interests in the AGS VA' s business strateg . Th takeholder

ngagelnent orum will a lso provide the fOHlln for stakeholder consultation on th

AGSVA' s Annual R port to the Secretaries Comm ittee on Nati onal Securit).

51 The AGSVA wi II pre ent an Annual Report to the Secretaries COlTIlnittee on

ational Security in October each year.

Variations to the Charter Including Terrnination, Revocation, Amendlnent or

Replacement

52. The AGSV A, by written notice, may terminate, revoke amend or replace the

harter at any time. T hi s will only occur after con ultation with takeholders . with the

agre n1ent ot the n1elnb r of the Stakeholder ngagen1ent Forum and with the concurrence

of the Secretary of 0 fence.

53. In the even t of terminat ion of the Charter, the AG V A will , unl ess Agencies

instruct otherwise, complete al l e rvice underway at the date of t rmination. The Agenci ­

\' ill pa the fee for th se , -{'vi c - in accordance with xta nt J\CJ , V A .~ es and charg .

54. In the event of revocation of the harter the AGSVA v ilL unl es ' Agencies in truct

otherwi e cease any fUl1her a - ment of applications and the Agency vvill pay the fees for

tho cerv ices already conducted in accordance with xtant AGSVA fee and charges.

~ 5. In the event of an1 'ndment or replacen1ent of the harter the AGSV A \vill advis

Agenci in writing of the date that the harter will be amended or replaced , and the date

that any changes the updated harter introduces will come into effect.

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Reporting against the Charter

56. he AGSVA will publish a statement of performance against the Charter on the

AGSVA web ite. The AGSYAwill conduct an internal review of the Charter annually.

SIGNED for and on behalf of the Commonwealth of Australia represented by the

Australian G vernment Security Vetting Agency a part of the Department of Defence, by

Frank Colley, AM, CSC. Defence Chief Security Officer

Signature : ----------\c~~-f-~~-+-----on the 2014cJqrlv day of rLe Mf

Attachments: l. AGSVA Services 2. A SVA Schedule of Fee 3. GSVA Contact Detail

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ATTACHMENT I

AGSV A SERVICES

1. The ervices provided by the GSVA will c0111ply with th InlnImUm tandards and procedures in the Australian Govern111ent Protective S curity Policy Framework (PSPF).

2. Ag ncy- p cific terms departing from or in addition to the 'harter will only be consider d where they are consistent with the PSPF and the agency submits a business case justifying the requirenlents for the change. An agreed change to the Charter must b fornlali ed by the execution of a Notice of Amendn1ent.

3. The AGSV A will aim to provide ervices in a tilneiy and effective n1anner, a outlined bclo\\ .

SERVICE ESPONSIBILITY

INITIATE SERVICE An agency agrees to the condition as record d in the Chart r, except where a Notice of Alnendnlent has been formalised by both Parti s.

To initiate a clearance process the agency repr entativ will review the level of clearance required and subnlit a r quest to the

GSVA. AG -, Y

The agency will a certain fron1 the AGSV whether a current clearance exi t f r a clearance subject prior to ubmitting a request for a cl aranc .

The agency is required to provide AGSV A annually the estimated number of clearance they vvill require per 1110nth including business as usual and any major projects requiring additional AGE ICY clearances.

Security Pack The AGSV A will reque t the clearance subject's personal curi ty file (PSF) fron1 the holding agenc if it has not already been supplied. GSVA

The AGSV A \Nill provide th clearance subject access to the appropriate security vettino package.

The AGSV A will follow up on the return of security packs.

The clearance subject will receive up to three relninders to return the security pack. The agency will be notified of any indi idual" non-compliance to complete the ecurit pack.

A cI arance subject will b gi\ en thr r minders to ubln it their AG CY

ecurity pack or additional information as requested by the SV A. If the c1earanc u ~ect has not cOlnplied with the e

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requests the AGSVA will notify the agency of the n011­conlpliance. At this point the agency will have 14 days to arrange compliance by the clearance subject. Non-compliance will result in the cancellation of the clearance process and in the case of revalidations non-compliance will result in the cancellation of the clearance.

Timeframes The AGSVA ailns to finalise clearances within the following timeframes:

• Baseline Vetting: One 111011th.

cgativc VcHing 1: Four luonth .

• Negative Vetting 2: Six Inonths

• Positive Vetting: Six Inonths.

The tilneframe conlnlences on receipt by the AGSVA of a fully c0l11pleted vetting pack, including supporting documentation.

The AGSVA \vill ainl to provide the services within these timefranles. However, the ability of the AGSVA to nleet these tinlefrmnes Inay be affected by (but not limited to):

• the accurate completion and submission of supporting documents and infonnation by the clearance subject;

• agencies not conlpleting required citizenship checks at recruitlnent ;

• the manage111ent of additional checks for non-Australian citizens;

• the 111anagelnent of additional checks for clearance subjects with backgrounds that are difficult to verity;

• the availability, degree of cooperation and tinleliness of the clearance subject and referees in providing further infonnation;

• the tinlel iness of response of third-party organisations (for exanlple the Australian Security Intclligence Organisation); and

• the VOlU111e of clearance requests that the AGSV A is prOCeSSll1g.

AGSVA

Vetting The AG SV A will liaise with the clearance subject and conduct any necessary interviews after the conlpleted package is received.

[f the AGSVA cannot progress the clearance application due to a lack of cooperation by the clearance subject, the AGSVA reserves

AGSVA

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the right to u pend the process, pending cance llation, and will advise the agency accordingl) .

If the ser ice are di continued or canc lIcd, th AGSVA \vill be entitled to payment for vetting service already perfonned.

The agency and cl arance subject , at tin1e , may be required to provide additional inforn1ation to clarify any gap anolnalies or discrepancie in the security pack.

Determination The AGSVA will n1ake a detern1ination on the uitability of the clearance ubj ct for the sponsor d access level and will advise the d cision to grant grant with condition or to not grant the clut!", I Cc U oth age cal lh' cl 'cHance S I jed.

The AG V determination is based on all relevant information available at the time the services ar perfonned.

The AGSVA may 111ake a determination to grant provisional acces ' at the agency ' s request, subject to providing full justification and review of the clearance subject's con1pleted

ecurity pack. This must be endorsed at the SES Band 2 level \ ithin the requesting age ncy. This ervice attracts no extra charge.

AGSVA

Procedu."al Fairness The AGSV A will accord the right of procedural fairne . to a clearance subject provided for under the PSPF.

AGSVA

Privacy The AGSVA will con1ply with relevant legislation relating to privacy including the Privacy Act j 988 and the Freedom of iJ1f'ormalion Act J982.

The AGSVA will compile a PSF (this may be a physical , electronic record or a combination of both) enclosing records of action " checks undertak n and interview reports .

learance subjects are able to apply to access infonnation he ld in their PSF consistent with the FOI Act , although in ome case uch as where th disclosure would be detrin1ental to the

pro tectio n of essential publ ic interests, thi information rna not be provided.

T he AGSVA and agencies will share personal information, in accordance with the P P , when concerns arise about a clearanc ubjecfs suitabilit t hold an Australian Government security

cl arance or ace officia l or cla sified Au tralian goverlllnent re ources.

On completion of the ca e the AGSVA will tor th cl arance subject ' s psr in accordanc with relevant legi lalion and Departlnent of Defence policies and proc dures.

AGSVAJAG I Y

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Review and Appeals Process

Clearance ubjects are able to seek a review or appeal the outcOln of a d cision. If a clearance ubject i unhappy with the security clearanc a s S111ent they should contact the Client Service Centr for advice on ho\\' to initiat a re iew or appeal.

The agency agree to notify the AGSVA if it i . infonned that a clearance subject ha , or indicates, an intention to submit, seek or initiate any appeal grievance, review or legal proceedings in relation to ecurity vetting undertaken by the AGSVA .

AG ENCY/ C ARANC S BJ -. T

Changes in Circunlstances

part of each clearance proces' the A V A \\ ill inform the cl 'arallce ' U ject of lhe r quir 11 11 0 no tify C18llges in his or her circum tanc s to the AGSVA, both during the asses Inent proce and once a clearance is granted.

A SVA

Agencies must inform the AGSV A of all changes that would ha\ e a bearing on a clearance subject's suitability to hold a

ommonwealth Security Clearance.

Agencie mu ,t request a review for cause when there are doubt about a clearance subject's suitability to 111aintain a security clearance.

AG CY

learance subjects Inust inform the AGSV A of any changes of circum tances as directed on their ecurity advice notification and in accordance with the P PF.

LE RANCE BJECT

Changes in Clea.oance Level

In the event that an individual needs to change their current clearance level the agency hould complete the appropriate fonn frorn the AGSVA web itc.

AGE CY

Separation

If a clearance subject (either an employee or contractor) parate from an agency , the ag ncy mu t ad\ ise the AGSV A.

AGENCY

Cancellation of Sponsor -hip -­ ------------------------------~-------------- -­

fn the event that an ag ncy cancel sponsorship of a clearance subject ' s clearance the agency must advise the AGSVA in1111ediately. A cancellation fee may apply in some c ircumstanc s. Se Attachment 2.

AG CY

Transfer of clearance sponsorship

In th e enl that an individual transfl rs between ag ncie , the following should occur:

The gaining agency should initially confirm the individual's

A GEN Y

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clearance level with the AGSVA and then:

The gaining agency hould confirm the transfer of clearance spon or hip with the AGSVA onc it ha been completed.

Transfers to a po ition requiring a different clearance I vel

The agency hould conlplete and submit the appropriate form on th AGSV A website.

Reporting

The A V A will provide to the agency a monthly report AGSVA

detailing information about their clearance requests.

will respond to reque t mad by the agency for A SVA

advice on the tatus of an individual clearance and/or clearance generally . 0 additional cost is incllrr d by agencies for these servIce.

ATTAC HMENT 2

AGSVA SCHEDULE OF FEES

Clearances

1. Agencie will pa th following amount [or ecurity vetting ervices compl eted by the GSV in acco rdance with this Chal1 r w ithin ~ 0 day from the date of the invo ice .

2. The AGS V A w ill review these fees on an annual basis. The AGSVA will advise agencies before any rev is d fees taking effect.

.,-'. The base rate fees shown below exclud G T and a 10 per cent rVIce ufcharge. which will be added upon invoicing.

Clearance Base Rate Including

Surcharge

Including GST

(billed charge)

Base li ne Vetti ng $326.00 $358 .60 $394.46

Negative Vetting Level 1 $882.00 $970.20 $ I 067.22

Negati ve Vetting Level 2 $ 1672.00 $ 1839.20 $2023 .1 2

Posi ti vc Vetting $74 11 .00 $8 152.10 $8967. 31

C learance revalidations Base Rate Including

Surcharge

Including GS

(billed charge)

Baseline Revalidation $130.40 $ 143.44 $ 157.78

NV Level 1 Revalidation $352.80 $3 88 .08 $426.89

NV Level 2 Reval idation $668.80 $735.68 $809.25

PV Re-evaluations $5928.80 $652 1.68 $7 173.85

4 . Pos itive Vetting re-evaluati ons are charged at 800/0 o f the initial clearance charge. f'h co t

for the annual Pos itive Vetting Security Appraisal Forms (S A F) are included in the r - valuati on co t .

Cancellations

In the e nt tha t a ll , gency c'Hl ce ls a clearance reque ,t the fo llowing f e will be applied. ancellation fees onl y apply once a pack has been subnlitted by a clearance subj ect. Th A SV A

will rev iew these f s annually. he AGS VA will adv ise ag ncies before any revi d fcc take e ffect. These fees wi ll remain valid until 30 July 2015 (or un til the AGSVA telw inate . revok . amends or replaces thi harter) . The fees shown below xclude GST and a 10 per cent rVl 'urcharge, which w ill be added upon invoicing.

6. Cancelled clearance LIp to and including Negati ve Vetting Level 2, vvill be charged at 500/0 of the clearance charge .

7. Positive Vetting clearances will be charged according to the asses men t tage that hav been completed.

Pack Rec ived $ 400

learance Checks Ordered $ 1400

Referee and Supervisor Intervi w $ 2 100

P ychological Assessment $ 4500

Vettee Interview and a e f ssessment $ 5800

Final Report and Delegation $ 74 11

8. Positive Vetting re-evaluation cancellations are charged at 80% of the charge that according to the a e ment tages that have been completed.

Pack Received $ 320

Clearance Checks Ordered 11 20

Referee and Supervisor Interviews $ 1680

Psychological A e ment $ 3600

Vettee Interview and Case Assessment $ 4640

Final Report and Delegation $ 5928.80

I

ATTACHMENT 3

AGSVA CONTACT DETAILS

AGSVA Website I http://www.defence.gov.au/agsva

A GSVA Cilstomer I Relationship Manager

Representatives

(Agenci s)

IA GSVA Cliellt Service Centre

( learance ubj ects)

I

u tOlTIer R lation hip ~/lanagen1ent Team

Telephone: 1800 640 450

mail: agsva.crmLdefence.gov.au I

Departn1ent of Defence

alTIpbell Park Offices

nmpb ·· 1 , . . 2600

.. e lephone: 1800 640 450

lnail: securityclearances defence.gov.au

EXECUTIVE MANAGEMENT

A GSVA Ms Elizabeth Milne

Assistant ecretary Vetting

Department of Defence

CP3-4-09 1

I Can1pbell Park Offices

Can1pbell , ACT, 2600

elephon : 02 6266 260 1