Austin • Centroplex • Corpus Christi • Laredo • Permian Basin • San Antonio • Victoria • Waco

October 2015

65 No. 10

watchyourbuck.com

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Protect Your Business from a Potential ScamFind or report a scam near you with BBB Scam Tracker

In February 2015, BBB unveiled Scam Tracker, an interactive tool people throughout the U.S. and Canada can use to find and report scams and fraud. BBB’s Scam Tracker website enables BBB to collect and track that information

in a meaningful way. Businesses are not immune to scams or unethical actors in the marketplace.

With BBB Scam Tracker, businesses can find scams in an area near them, by state and city. Scam reports can also be sorted to reveal trends by date or the type of scam. So far this year, over 300 scams have been reported in Texas.

BBB launched Scam Tracker as another way to promote a more ethical marketplace and help shed light on schemes and fraud. Although BBB has extensive data on substandard marketplace behavior among legitimate companies, Scam Tracker is unique because it compiles comprehensive data on illegal schemes or individual scams.

BBB works as a third-party intermediary to resolve almost one million marketplace disputes involving known businesses each year. Rather than a disagreement involving a product or service, scam reports allege attempted or actual dishonest schemes or fraud often by unknown parties. Also unlike complaints, scam reports are not addressed individually, but serve as a means to warn others and get the word out to the public about scams. In the future, scam reports will be shared with the National Cyber Forensics and Training Alliance for analysis and collaboration with law enforcement to help stop the most flagrant scammers through prosecution and other legal means.

To access BBB Scam Tracker, visit bbb.org/central-texas, and click the link under the Get Consumer Help button.

WHAT ARE YOU WAITING FOR? Enter the 2016 Torch Awards for Ethics today!

Don’t hesitate. Get recognized.Deadline: Friday, October 30, 2o15To get started, visit: go.bbb.org/torch

Screenshot of BBB Scam Tracker

AUSTINA & A RoofingA&E Mobile Home TransportAMZ PlumbingArchie’s Concrete DesignATX Appliance King ServicesAustin POSBrashears ConstructionBucher Auto SalesCentral Texas Nursing Home Dentistry

Century Lawn And LandscapeCity Wide Maintenance of AustinClearVue Networks, LLCCourier Depot, Ltd.CTX Services Construction & Consulting

D & R Drywall & RemodelingD. Schellenger Painting ServicesDriftwood KennelsEvery Penny CountsExcel Complete Home Healthcare Inc

Floyd & AssociatesFlugel Land SurveyingFranco’s Heating & Air ConditioningGarcia & True, P.C.Give Back PhonesGo Green Heating and CoolingGourmet Texas PastaGreat Hills Eye CareH and H Feed, LLCHamilton Financial Planning, LLCHwy 16 Tire Shop & ServiceI Am A GemIlcor BuildersJ Reyes Auto SalesJC Electrical ServicesJKB Construction Company, LLCJohn’s AutomotiveKyle MechanicalL. Renee Design LLCL&M Custom Painting LLCLa Ventana LLCLaw Office of Joseph M. OswaldLaw Office of Robin Theobald Cravey

Lone Star WindsocksLonestar Home ExteriorsLuxury InnMartinez RoofingMattie’s Homecare ServicesMclendon PhotographyMenger and Co.Mero ConceptsModern Mortgage, LLCMs. K’s CateringMulanax Concrete Contractors, LLCMuse Enterprises Inc.New Paradigm BodyworkerNewsprayOutbound RV RentalsParker’s Self StoragePathfinder Equipment LocatorsPro Touch Fence & DecksR. Alan Mason Law OfficeRealManageRios TowingRiverCity CabinetsRoland Bazan Heating & Air Conditioning

Round Rock AcupunctureSan Marcos Truck OutfittersScan MailboxesScott’s Paving & MaintenanceShannon LawSportsmobile Texas IncState of Texas Communications, LLCSUREFIRE MarketingTD Plumbing

Tejavia Aircraft Services CoTeneight CreativeTexas Traditions RoofingThe Kercher Firm, PLLC

The Law Office of Ryan S DougayThe UPS Store #0289Tiffany Chapman PhotographyTrio Plumbing SolutionTSSI/Texas Septic Services & Inspections

Willie’s Service CenterWolff Golf Gloves.

CENTROPLEX/WACO2 Veterans Cleaning ServicesAlthoff Brothers TireAmbold’s Key & Lock & AlarmArtistic MemorialsAvila’s Home Repair & RemodelingAyers Drywall, Insulation & Supply, Inc.

Baccus Backhoe and SepticBoyd’s AutomotiveCharlotte Cleans WebsClassic Catering & RentalsCrystal SkyDeane Electric & Air Conditioning, LLC

Four Columns MarketingFrank’s Electric ServiceFranklin Fire Professionals, LLCGreater Killeen Free ClinicIndustrial Electric ServiceJack Hollow Pet ServicesJW Lawn CareKitchen Tune UpLampasas Trucking And Redi-Mix, LLC

Law Office of Jean FairLets Talk Dirty Hand Carwash & Detail

Pepper Creek RealtorsRyberg Plumbing LLCSascee’s Southern Style EaterySo Natural Organic Restaurant & Market

Superior HomesThorn’s Heating & Air ConditioningWashing TexasWindow Genie of KilleenWiseman House Chocolates

CORPUS CHRISTI/VICTORIA

AA Welder RepairAffordable T-ShirtsAngelus RepairArt In Crete CCTXCazalas Tax & BookkeepingCertified Training & Safety, Inc.Coastal Technical ServicesCorpus Christi Cultured MarbleData ResourceDeana Merrill’s Total Makeover SalonDee’s Hot ShotsEvergreen Lawn & LandscapeFastraxFastrax Oil ChangeFlour Bluff Appliance ServiceFork Lifts Unlimited IncGreat AirHarbor ArborInstant Cell Phone RepairJoyce’s TLC Assisted LivingKoenig Contractors, LLCLittle Roos Preschool AcademyOh My Goodness Boutique RibbonPipe CreationsRodent RangersShoreline CateringSouthwestern ResourcesTriple A Glass Co Etc Victoria Floor Surfacing

PERMIAN BASINAlvarado’s PaintingAmerican Pest ControlDark Horse EventsElvis Backhoe ServiceGK’s Shuttle ServiceHart to Hart Learning CenterHowell & Windham AdvertisingIGR Glass Contractors IncLee’s Lawn ServiceMDG Party RentalsMetal EFXMobile Analytical Laboratories, Inc.Patches & ScrapsPet Techs GroomingProperty Management, this RealtyRed’s Design & LandscapingSaint’s Remodeling ServiceSimply NutritiousThe Ferguson Law FirmThe Fischer Law FirmValles Insurance AgencyWag N’ Tail Pet ResortYanacek Painting

SAN ANTONIO/LAREDO

A Solution By Design, Inc.A+ Home ModificationsAAA RestorationAdvanced Therapy ServicesAir DropAl Alva Sales & LandscapingAndres PhotographyAngel’s Aire CareATOZ Air Conditioning & Refrigeration Service LLC

Braun Food ServiceBright and TidyBullit Proof ArmsBurkett Arbor Care, LLCC&C ConstructionCitywide Maintenance of San Antonio LLC

Cleaning Lady - Mariana BenavidesComplete Hometown Physical Therapy

Deborah Stanton Burke, Attorney At Law

DentalQuick.comDevonshire Leasing Agency, Inc.Econo LubeEstrada’s RoofingEzzell & Associates, P.C.First Choice Emergency RoomFirst Choice Emergency RoomFirst Choice Emergency RoomFisher’s FurnitureFour Way Service Center, IncFrank’s House LevelingGesco Brokers IncGMD Electric LLC, Inc.GreenGo Dry Steam DetailHDC ServicesHunter Demolition & Wrecking Corp.Intrepid PropertiesIPAC Body Shop, LLCJ. Gonzalez Roofing & RemodelingJim Chastain ExcavationJohnny & Sonny’s Glass Company, LTD

Karls Flowers & GiftsKesselring Insurance AgencyKISS Auto, LLCLaw Office of Lisa SolisLaw Office of T.K. Floyd, PLLCLaw Offices of Anthony B CantrellLearning Rx San Antonio NorthwestLegion Insurance AgencyLegion Security, LLCLion Pride PhotographyLuna Car Center LLC

Maximus Lawn and MaintenanceMedina Aggregates, LLCMike White ConstructionMonica Hurtado PhotographyMorales Bail BondsMunsinger & MunsingerO’Sullivan Construction & Remodeling LLC

Onyx & Associates Real Estate Services

Oregon’s Landscape & IrrigationP & G Welding/FencingPaul Davis Restoration of North San Antonio

Pit Stop Tire & WheelProperty Tax Alliance IncRH ImprovementsRivas TireRockstar Remodeling and Diamond Decks LLC

Sabinal Grain Co.San Antonio Audio VisualSan Antonio Plastic Surgery Center, P.A.

Scott’s Inspections, Inc.Serenity Marriage & Family Counseling Center

Sherrod Law OfficesSinus San AntonioSnowball Services, LLCSouthwest Custom DecksSpears, Dewitt & HallSummit Of Thousand Oaks Apartments

Sunray Pool Service CoT.K. Floyd ConsultingTex-Sun Window TintingTexas Elegant SunroomsTexas Steel Buildings, Inc.Texas TilesettersThe Beauty Lounge At BlancoThe Gilbreath Law Firm, PLLCThe Green Bull Fine Jewellery Couture

The Mind’s Eye Tattooing and Body Piercing

The Texas TanThe WatermanTony Aldape Auto Service and TiresUnity Insurance AgencyUS Liberty PlumbingVega’s Interiores MejicanosW. Deal Fair, P.C.

NewAugustAccreditedBusinesses

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®

ACCREDITED BUSINESS

BBB offers exciting partnership opportunities for companies wishing to join us in our leadership role of building trust in the community. Becoming a BBB corporate partner helps your business fulfill its commitment to corporate responsibility, enhances your relationship with the community, distinguishes your brand and motivates staff. In addition, your company will be partnering with one of the largest BBBs in the world.

To receive your Corporate Partner Media Kit, contact Vice President of Business Relations Doug Wallick by email at dwallick@austin.bbb.org or phone at 512.206.2809.

SET THESTANDARDBECOME A BBB® CORPORATE PARTNER

Visit our Corporate Partners site go.bbb.org/partners

Visit our Corporate Partners site go.bbb.org/Partners

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Special thanks to our Corporate Partners!

Better Business Bureau, Inc.1005 La Posada DriveAustin, TX 78752

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BetterBusinessBureau®

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Trust Talk is published by Better Business Bureau 1005 La Posada Drive, Austin, TX 78752. Trust Talk is published for executives and employees of BBB Accredited Businesses in its 79-county service area. All rights reserved: the contents of this publication may not be reproduced in whole or part without written consent of the publisher. References to or mention made of any company, product or service herein is not to be interpreted, per se, as statements derogatory of such company, product or service, but as information obtained from sources believed to be reliable for the use of BBB Accredited Businesses and subscribers. Because the matters contained in this Trust Talk concern matters of the utmost public importance and concern in providing a free flow of information to our companies concerning business enterprises in the Central, Coastal, Southwest Texas and the Permian Basin area, BBB encourages BBB Accredited Businesses to contact their local BBB with any follow-up material concerning the reports in this newsletter or any other matter to assist BBB in fulfilling its mission of advancing marketplace trust.

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Inside this issueProtect Your Business from Scams ..................... 1

New Accredited Businesses ..................................2

Become a BBB Corporate Partner .....................3

Impact & Influence Report ................................... 4

In August 2015, your BBB...Provided customers with 251,296 BBB Business Reviews

Handled 1,691 disputes

Hosted 252,068 website visits

Sent 324 Request-A-Quote referrals to Accredited Businesses

Supported 13,066 Accredited Businesses Locations

In August 2015, your BBB was mentioned 1,723 times by 38 local media outlets including...

Contact BBBBBB® Corporate Office

1005 La Posada Drive

Austin, TX 78752

P: 512.445.4748

F: 512.445.2096

@: info@centraltx.bbb.org

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Roofing Contractors - 9,425

Prepaid Debit/Credit Cards - 8,463

Home Builders - 7,393

Construction & Remodeling Services - 7,058

Air Conditioning Contractors & Systems - 5,929

Auto Dealers - Used Cars - 4,889

Plumbers - 4,481

Attorneys & Lawyers - 3,908

Contractors - General - 3,775

Insurance Companies - 3,590

Trust Talk | October 2015

Revocations

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watchyourbuck.com

Garden View GreenhousesFailure to maintain an active license necessary to operate in Texas.

A-1 Plumbing*Failure to resolve one or more consumer complaint(s)

Peak Communications and Security Systems*Failure to maintain active license requirements necessary to operate in Texas

Welco Construction*Failure to resolve one or more consumer complaint(s) *Revocation from the month of July 2015.

Top to Bottom Roofing and General Contracting LLCFailure to respond to one or more consumer complaint(s)

Highland Pest Control*Failure to maintain active license requirements necessary to operate in Texas

Ultimate Escape Spa and Wellness Center*Failure to maintain active license requirements necessary to operate in Texas