VoIP Infrastrucure (incl. branch and WAHA) IP Endpoints AMD/CPA for Outbound

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IP Readiness and End-to-End SLA Cloud Appliance

AudioCodes Solutions for Genesys SIP Contact Centers

About AudioCodesAudioCodes Ltd. (NasdaqGS: AUDC) designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Enterprise networks and Cable. The company provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Gateways, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers and Value Added Applications. AudioCodes’ underlying technology, VoIPerfectHD™, relies on AudioCodes’ leadership in DSP, voice coding and voice processing technologies. AudioCodes High Definition (HD) VoIP technologies and products provide enhanced intelligibility and a better end user communication experience in Voice communications.

International Headquarters1 Hayarden Street,Airport CityLod 70151, IsraelTel: +972-3-976-4000Fax: +972-3-976-4040

©2013 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Ref # LTRM-20068 03/13 V.3

AudioCodes Inc. 27 World’s Fair Drive, Somerset, NJ 08873Tel:+1-732-469-0880 Fax:+1-732-496-2298

Contact us: www.audiocodes.com/info Website: www.audiocodes.com

MediaPackTM 11x MediantTM 1000 MediantTM 2000 MediantTM 3000 MediantTM 8000 MediantTM 4000

Genesys Contact Center Solutions

Tested Releases SIP Server R7.x/8.x, GVP R7.x/8.x and Outbound campaign Server 7.x/8.x

Platform Capacities

E-SBC Session Count NA 150 NA 1,000 6,000 4,000

PSTN Interfaces and CapacitiesFXS/FXO

Up to 24 FXS or 8 FXO ports

Up to 24 FXS/FXO ports

Up to 16 E1/T1 trunks

Up to 1 x OC-3/STM-1 Up to 8 x OC-3/STM-1

NAUp to 20 BRI ports (40 calls)

Up to 1 x T3 (DS-3) Up to 24 x T3 (DS-3)

Up to 63 E1/ 84 T1 trunks Up to 252 E1/T1 spansUp to 4 E1/T1 trunks

Modularity Fixed configuration analog gateway

Modular and field upgradable

Fixed configuration digital gateway

Fixed configuration digital gateway Modular digital gateway Software scalability

Redundancy and Survivability

Redundant Ethernet Ports No Yes Yes Yes Yes Yes

Power Supply Redundancy No Yes Yes Yes Yes Yes

Unique features

Session Experience Manager (SEM) Roadmap Yes Roadmap Yes Yes Roadmap

High Availability No Crossover Gateway Resilience No Fully Redundant 5-9s availability

Answering Machine Detection No Sixteen (16) levels of voice sensitivity and high accuracy in detecting tones + Beep detection Simultaneous detection of up to 6 languages

Special Information Tone (SIT) Detection No Call outcome detection logs for Genesys analytics

Advanced Call Transfers NA ISDN ECT, RLT or TBCT

Call Progress Analysis (CPA) Supported

Remote Agent Survivability AudioCodes Stand Alone Survivability

Fax and Legacy Analog Interfaces Support with “Pay as you Grow” Pricing Model

Up to 24 analog devices Supported using external MediaPack 11x device

AudioCodes is a Market Leader and Provider of SIP Voice Networking Infrastructure and Services

310HD 320HD 420HD

HDVoIP Yes Yes Yes

Agent Login Yes Yes

Quick Connect Yes Yes Yes

On-Phone Agent Statistics Yes Yes

Voice Quality Monitoring Yes Yes Yes

Security SRTP, TLS, IEEE802.1x, HTTPs

Display 2 X 16 character backlit LCD 4 Line 132 x 64 Monochrome 2 Line 128 x 48 Monochrome

Soft Keys 4 + 10 Speed-dial 4 + 12 speed with BLF 4 + 9 Speed-dial

310HD

420HD

320HD

AudioCodes Certified Products for Genesys

CloudHybridOn-Premises

Complete SIP Networking InfrastructureSimplify operations and management with AudioCodes - the only Genesys-certified single vendor offering a complete SIP infrastructure solution including gateways, E-SBCs, IP phones, voice quality monitoring applications, etc.

Low TCO SIP Networking ComponentsAudioCodes SIP networking components are designed to minimize OPEX and CAPEX based on its unique hybrid architecture enabling customer to buy a single platform to serve TDM and SIP connectivity needs and requirements. Additionally, AudioCodes platforms offer comprehensive set of SIP and voice networking functionality including local survivability, routing optimization and award winning outbound performance features.

Fully Validated and Integrated by GenesysAvoid lengthy and costly evaluation and integration by selecting the Genesys recommended infrastructure partner.

Transition a PBX to a full SIP ServerMake sure customer’s existing equipment will not get in your way of deal with AudioCodes “Cap and Grow” architecture.

AudioCodes Solutions for Genesys SIP Contact Centers

Distributed Enterprise Call Centers

AudioCodes and Genesys support the demand for a distributed call center. The Genesys call center application can reside on premise or be hosted by a service provider. The Genesys IP Remote Agent solution enables managers to monitor agents down the hall or across the globe seamlessly, without geographical boundaries or prohibitive cost restrictions. At-home agents are now an available and reliable part of the Call Center configuration using the Genesys version 8.x SIP based architecture with AudioCodes’ affordable VoIP products. High Definition IP Phones and legacy analog phones connected to MediaPack Media Gateways from AudioCodes allow remote agents to work in concert with the centralized resources within the Genesys SIP-based call center.

Outbound Voice Enhancement

AudioCodes media gateways along with the Genesys Outbound Voice enable customer care applications to efficiently and accurately perform outbound calls, identifying live answers, answering machines and other call completion conditions without the expense of additional servers, software or specialized PCI boards. AudioCodes’ Media Gateways and Media Servers eliminate the need for HMP-based media servers in the architecture, resulting in less equipment being used, reducing the number of servers maintained, and improving overall operational efficiency. These features are supported by traditional PSTN networks, as well as by new SIP Trunking connectivity, using the same products from AudioCodes.

• Single box for only Genesys-certified connectivity needs• Ensure survivability, high voice quality and security at enterprise branch offices• Actively monitor and control SIP traffic between branches and to external Service Providers

• Unique hybrid architecture designed to address and attract more customers• Ensure survivability, high voice quality and security at cloud service customer premises• Actively monitor and control SIP traffic from cloud to customers and to external Service Providers

• Field proven “Best in Class” Answering Machine Detection (AMD) and Call Progress Detection (CPD) • Embedded with any E-SBCs or Gateways with no additional HW or Media Server required• Include Beep detection, SIT, multi-language support and optimization

Cloud Based Contact Center

Carriers using Genesys Enhanced Voice Services Solutions can utilize AudioCodes’ Media Gateways to offer SIP Trunking and SIP to SS7 solutions. The GVP Enhanced Services use the GVP platform to enable “in-network” connectivity, reducing costs while improving operational efficiencies. In addition, Genesys Hosted & Managed Services along with AudioCodes’ Media Gateways and IP-Phones allowcarriers to offer hosted call center solutionsover IP-based or legacy TDM access. With AudioCodes’ products, carrier-class customers can deliver advanced communications applications such as automated attendants, directory assistance, speech-enabled voicemail, and unified messaging.

New Solution - PBX Transition to Full SIP

With AudioCodes Mediant platforms, customers can bridge the gap between legacy PBX platforms and Genesys SIP Contact Center application. Utilizing AudioCodes Mediant Gateways gives you the ability to leverage your existing telephony equipment that would normally be incompatible in a Genesys SIP environment. The Mediant gateway fills the missing puzzle piece to help with the transition from legacy systems to Genesys SIP Contact Center application and can work simultaneously with many PBXs from various vendors connecting them to SIP Server.

AudioCodes “Cap and Grow” approach to transitioning a legacy PBX into full SIP allows customers to continue using their existing legacy phone equipment side by side with new advanced AudioCodes SIP phones and SIP Server. Thus customers can prolong existing investments in legacy PBX switches while also allowing incremental steps toward VoIP as budget permits.

Agents

Customer Advanced Outbound Call Status (CPD, AMD)

Contact Center

Agents

• Protect your investment and continue using their existing legacy equipment• Paced and controlled migration to full Genesys SIP• Introduce new SIP functionality and SIP trunking without upgrading your existing PBX