04/13/23 1Meyer Armand Salamon

1. Is Welcoming and Friendly 2. Is Knowledgeable 3. Is Efficient 4. Communicates Effectively 5. Encourages Trust 6. Is Well Timed 7. Is Flexible 8. Is Consistent 9. Exceeds Expectations

04/13/23 2Meyer Armand Salamon

Sends message to guests that they can relax.

Friendly from beginning to end

Considers all needs of guests. Good manners let guests know

what to expect.

04/13/23 3Meyer Armand Salamon

Demonstrates knowledge of ingredients, preparations and presentations

Shares the items not on the printed menu. E.g. daily specials

Answers the questions the guest really want answered. E.g. Spinach & Goat Cheese Quiche

04/13/23 4Meyer Armand Salamon

Staff works at a pace that tells guest they are on-task but not frantic.

Flatware mis en place Proper equipment and proper

use of equipment Cooperative attitude

04/13/23 5Meyer Armand Salamon

Server “reads” the table Shares information

appropriately Adapts to the guest’s style Makes recommendations that

enhance the guest experience

04/13/23 6Meyer Armand Salamon

The guest needs to feel secure.

E.g. Coffee vs. Decaffinated Coffee; Garlic or Nuts

04/13/23 7Meyer Armand Salamon

Anticipating the needs of the guest in the guest’s time frame

Follow a “sequence” of serviceProper timing on refills of drinks and bread

Bring all items needed at the same time

04/13/23 8Meyer Armand Salamon

Consistency brings repeat business

The guest should be sheltered from “bumps” in the businesslate deliveriesmissing staffbroken equipment

04/13/23 9Meyer Armand Salamon

Service should be organized and standardized where possible BUT……accommodate special requests

avoid breaking into a conversation

04/13/23 10Meyer Armand Salamon

Consistency with a little extraUse the guest’s nameEntertain a childComplementary Item

04/13/23 11Meyer Armand Salamon