Dynamics AX 2012 for Retail – Key Improvements in Catalog Management, Order Processing and FulfillmentMeera Mahabala, Prabhu PadhiSenior Program ManagerMicrosoft Corporation

BRK 351

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Microsoft Dynamics AX 2012 R2 is a pre-release product under development. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft. Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. All product release dates and features specified are preliminary based on current expectations, and are subject to change without notice. Microsoft may make changes to specifications and product descriptions at any time, without notice.

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Session Focus

Centralized catalog management

Cross channel workflows

Centralized fulfillment

Customer order user experience improvements at point of sale

Challenges

Decentralized catalog management

Lack of cross-channel workflow

Lack of centralized fulfillment

Poor customer order user experience at point of sale

Catalog management features

Attributes frameworkAbility to define engaging enrichment experience via user-definable attributes

Centralized category managementAbility to centrally manage category hierarchies for various industry usage scenarios

Centralized retail catalog managementAbility to centrally manage retail catalogs that are targeted for channels

Attributes framework

Attribute typeData type, UoM, Bounded, Enumerations

Attribute GroupCollection of attributesAssigned to categories and channelsCan be used as specifications

AttributeDefine characteristics of productsCan be part of multiple attribute groupsProducts inherit attributes upon categorization and upon targeted for channels

Category management

Define generic category hierarchyDefine Manually or Import hierarchiesTree-style navigationN-level deep category hierarchyChild category nodes inherit from parent node

Define category hierarchy purposeProcurement, Retail product, Retail vendor product, Retail supplemental (special groups), Retail channel navigation

Purpose-specific category managementProcurement, Retail product, Retail vendor product, Retail supplemental (special groups), Retail channel navigation

Retail catalog content/process

Product Relations

Attribute Values

Channels

Products

HTML,Rich Text

Image, Video

Retail Catalog

Validate

Publish

Online store

Catalog

Mobile

Brick and Mortar

Approve

Catalog enrichment – Online store

Catalog enrichment – Online store

Catalog enrichment – Online store

demo

Catalog Management

Cross-channel workflows

Buy online and ship to destinationAbility to order online and ship to selected destination using a choice of shipping carriers

Buy online and pickup in storeAbility to pickup by selecting a store based on proximity and item availability

Buy online and return in storeExtensible model for integrated payment authorization and capture

An online order can accrue loyalty pointsA consumer can accrue loyalty points on the same loyalty card with purchases made online

Centralized Data & Order Management Across all Channels

Customer management

Customer registrationAbility for a new customer to register or checkout as a guest

Customer authenticationAbility for the customer to be authenticated using Windows, Forms, Facebook or other custom schemes.

Customer account managementAbility to add addresses, email and view order status

Loyalty customerAbility to associate the customer with a loyalty customer and accrue points on the various schemes

Centralized Data & Order Management Across all Channels

Online order flow

Online store front

Submit order

Commerce runtime

Cached data store

Dynamics AX

Staging Table

Sales Order Table

Order inquiry

CDX – Real Time Service

CDX – Sync Service

demoOrder online and Store pickup

Q&A

Related SessionsBRK311 – Improvements in POS Wed – 14:45

BRK352 – Merchandising Thu – 13:15

CHK308 – Commerce Data Exchange

Tue – 18:00

CHK309 – Extensibility of POS and commerce runtime

Wed – 18:00

Microsoft Dynamics Retail Conference 2012

Oct 26 – Oct 27, 2012Building 37, rooms 1701/1717

Contact: dynamicsretail@microsoft.com

Innovate

Experiment

Network

LearnDAY 1: Oct 26th, 2012

8am  -  6pm

• e-Commerce Functional Deep-

Dive

• POS/HQ Functional

Improvements

• BI/Reporting

• Payment Processing

• Rapid Start

DAY 2: Oct 27th, 2012

8am -  12pm

• Technical Topics

• IT-Pro Experience

• Developer Experience

1-5pm (optional)

• Open Q&A with SMEs

Registration requiredSeparate event – Not part of Dynamics AX Technical Conference

© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.