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attentive - enterprise listening solution by top

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A presentation by Eyal Barnea EVP at TOP given at the B2B Customer Success & Experience Seminar, June 18 2014 Tel-Aviv

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Page 1: Attentive - Enterprise Listening Solution by Top
Page 2: Attentive - Enterprise Listening Solution by Top

Improving

your Business

By managing

your VOC

* VOC - Voice of the Customer

Page 3: Attentive - Enterprise Listening Solution by Top
Page 4: Attentive - Enterprise Listening Solution by Top

Find your Customer Dialog Channel Blend

Collect more customer feedback in

lower costs

Cover all service channels

Contact the customer in his preferred

channel

Optimize resources

Page 5: Attentive - Enterprise Listening Solution by Top

Support

segment

Sales

segment

Project segment

Delivery Management Journey

Contract Initiation

Design

Manufacture

Delivery

Production

Operation

Corrective

actions

Page 6: Attentive - Enterprise Listening Solution by Top
Page 7: Attentive - Enterprise Listening Solution by Top
Page 8: Attentive - Enterprise Listening Solution by Top
Page 9: Attentive - Enterprise Listening Solution by Top

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