At & t Security Breach

AT&T Security BreachPalamakula MounikaAT&T Company at a GlanceAT&T Inc. is an American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas. AT&T is the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services. AT&T is the third-largest company in Texas (the largest non-oil company, behind only ExxonMobil and ConocoPhillips, and also the largest Dallas company).As of May 2014, AT&T is the 23rd-largest company in the world as measured by a composite of revenues, profits, assets and market value,and the 16th-largest non-oil company.

Recent AT&T Data BreachAT&T confirmed a data security breach that occurred over two weeks in April, adding it was an inside job at one of AT&T's vendors.Data security breach was done by some of the internal employees of AT&TThe breach involved AT&T workers in Mexico, Colombia and the PhilippinesWhat happened and what was the loss?The breaches occurred at call centers used by AT&T in Mexico, Colombia, and the Philippines when employees accessed sensitive customer data without adequate authorization.AT&Tdata breaches exposed about 280,000 U.S. customers' names and full or partial Social Security numbers, the government said.The investigation found that three call center employees in Mexico accessed more than 68,000 accounts without authorization, so the third parties could submit more than 290,000 unlock requests through an AT&T online portalWhat did the company do to mitigate this?As part of its settlement with the FCC, AT&T agreed to notify all customers whose accounts were improperly accessed, and to pay for credit monitoring services for those customers affected by the breaches in Colombia and the Philippines.The telecom also assented to improving its security practices and regularly filing compliance reports to the FCCWireless carrier AT&T will pay $25 million to settle charges that workers at several of its international call centers stole hundreds of thousands of customers personal informationAT&T has changed the policies and strengthened their operationsCompanys Relation with CustomersIn spite of the security breach at AT&T call centres, and loss of customers personal information, customers still have trust in AT& servicesCustomers trust that their phone company will zealously guard access to sensitive personal information in customer records

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