at&t collaborate · geo-redundancy virtualized environment predictable per seat pricing (opex)...
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© 2018 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Collaborate
February 2019
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Globalization
Greater business complexity
• Increased competition
• Cultural and regulatory demands
Changing workforce
• Sharing is the new default
• Tyranny of the inbox
Video is the new voice
Mobility of business
• Business anytime, anywhere
• Change is constant
Need for real-time information
Changing work environment
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Collaboration ChallengeCollaboration challenge
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A hosted voice and collaboration service that allows you to use multiple devices and programs, all from a single phone number. It’s a cohesive service that integrates your voice, video, Web, and messaging tools.
AT&T CollaborateSM includes more than 30 hosted voice features, including mobile app, call forwarding, Three Way Calling, Auto Attendant, Music on Hold, and more. There are 3 separate add-on options available that include all basic features.
AT&T Collaborate
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Get more of what you need from the start
Collaborate offers flexibility to communicate the way that matters to you
AT&T Collaborate
Voice Unified communications
• Talk on virtually any device anytime, anywhere.
• Never miss a call.
• Choose the advanced features that set your business apart.
• Share your desktop and video conference
• Get work done more quickly and efficiently
• Collaborate across devices
• Increase your voice range• Fixed and mobile capability with a broad range of features
• Give your employees a flexible working environment with the ability to work from virtually anywhere
• Collaboration feature package or à la carte
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AT&T Collaborate
Customer focused Productivity
Virtually any device –mobile or desktop
Voice
Content sharing
IM & Presence
Audio, video, web conference
Contact Center
Third-party app integration
Scalability and flexibility
Highly secure in the AT&T Cloud
Geo-redundancy
Virtualized environment
Predictable per seat pricing (OpEx)
Transport agnostic
Rapid order provisioning
Self service
Global reach (2017+) Order
Install (2017) Ticketing
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AT&T Collaborate
Get customizable functions for your business
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Capture calls
• Voicemail• Mobile Audio Only (Collaborate app)• Call forwarding features• Call Notify, Call Pick Up• Call Return, Call Transfer
Manage your office
• Account or authorization codes (Charge)• Auto Attendant basic features• Caller ID (name and number)• Contact Center capabilities (Charge)• Management tools
Manage your calls
• Busy Lamp Field and Do Not Disturb• Call Waiting• Fax Messaging• Intercom• Three Way Calling• And more
AT&T Collaborate
Get easy access calling features your staff uses most
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Profile
• Expanding business sites• Increasing, unpredictable call volumes • Antiquated Private Branch Exchange
Solution
• Collaborate
Benefits
• Improved customer satisfaction• 50% of calls answered without employee disruption• Ability to scale as needed• Capital flexibility, increased savings
Local garden center scales to address increased business
AT&T Collaborate
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Simplified communication
Collaborate
AT&T voice and collaboration solutions help employees increase productivity, and are easy to deploy across your business.
Home
Another office
Mobile
Mobile
Conference phone
Desktop IPphone
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More information
Service benefitsFeature packagesCloud architecture
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What matters to you……
Build your business
Simple communications with features you want
Easy to use
Productivity gains
Efficient cost structure
Office
• Add and change calling features yourself.
• Assign features based on need or function. Pay only for what you need.
Mobility
• Add the ability to integrate mobility to your office
• Keep your office number
Collaboration
• Share information through a desktop.
• No need to wait for anyone to get to the office. Integrate with mobile devices.
Conferencing
• Voice conference
• Web conference
• Video conference
• Integrate with mobile devices and share ideas virtually anywhere
Communicate
Integrate
Service benefits
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Feature packages
Basic Voice Seat
30+ featuresA few key features:
• Mobile Audio Only
• Auto Attendant
• Voicemail
• Music on Hold
• Sequential Ring
• Simultaneous Ring
• Hunt Groups
• Call forwarding
• Call Transfer
• Call Waiting
• Three Way Calling
Unified Communications
Enhanced VoiceFeatures
All features included in Basic Voice Seat plus:
• Instant messaging and
desktop presence
• The Collaborate app for
• Desktop
• Mobile
• Tablet
Contact Center
All features included in Basic Voice Seat plus:
• Contact Center Agent
Web Client (10)
• Contact Center
Supervisor Web Client (2)
• Queuing
• Real-time reporting
All features included in Basic Voice Seat plus:
• Account or
Authorization codes
• Alternate Numbers
• Barge-in Exempt
• Busy Lamp Field
• Call Park
• Intercom Group
• Instant Group Call
• Site Forwarding
• N-way Call
• Virtual on-net users
• Selective Call
Acceptance
À la carte features
Purchase as needed:
• Auto Attendant
• Receptionist Web
Console
• Pre-alerting
Announcement
• Contact Center
Agent Web Client (1)
• Contact Center
Supervisor Web
Client (1)
(Hoteling)
Shared Workspace
+
• Flexible Seating
• Hoteling Guest
• Hoteling Host
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AT&T Integrated Cloud (AIC)
Other provider networks
CustomerAccess to Collaborate: Billing, management,and training through Business Center.
HTTP
HTTP
Device mgt
SIP
SIP
SIP
CollaborateIP Phone
Collaborate Mobile App
Log in, Devicemgt.,featuremgt.
SIP
Collaborate service elementsare deployed in the AT&T
Integrated Cloud, on virtualmachines that meet AT&T
domain 2.0 guidelines.
Internet
AT&T Business Center
Att.com/business
TDM (POTS)
Open APIs
App Integrations
Session Border Gateway (SBG)
Collaborate service complex
Network border gateway /
Interconnect session border controller
Data Border Element (DBE)
Cloud architecture
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