AT&T by the number video h"ps://www.youtube.com/watch?v=WlLCNlNntT4&feature=youtu.be

SuccessfulBehavioralInterviewWorkshopCathySouthwickVicePresident–AT&T,TechnologyEngineering

August27,2016

Behavioral Interview 101

Self Discovery (Role Play)

What did I learn about myself?

Whatisbehavioralinterview?

•  Focusonspecificexamplesofpastbehaviors,skills,knowledgeandexperiences

•  QuesFonsareaimedatrevealingjob-relatedskills

•  Alsoknownascompetency-basedinterviews

Whyemployersuseit?•  Pastbehavioristhebestpredictoroffutureperformance

•  UsedasanindicatorofpersonalaNributes&characterisOcs

•  Todetermine–experience,behaviorsandpotenOalforsuccess

•  Looksatyourthoughtprocess

Howtoprepareforbehavioralinterview?•  Reviewyourresumeandthinkthrustoriesyoucouldshare•  Trytohavesomewherebetween6to8stories

o  HalfthatareposiFveo  HalfthatstartedoutnegaFvethenturnedposiFve

•  ResearchcompanyandstudyjobposFngtodetermineskills/competenciesneeded.•  MatchskillstocurrentabiliFesandexperience•  IdenFfyexamplesandnarrateyourresponseintoastory•  ConnecthowthisskillandcompetenciesisofvaluetoyourpotenFalemployer.

•  Storiesformthebasisofhowwethink,organize,andrememberinformaOon

•  Providespecificyetdiverseexamplesofourskills&competencies

•  AgoodstoryleavesalasOngimpression

•  Agoodstoryisthebestwaytomarketyourskills&competencies

•  QuanOfy-numbersareimpressive

DevelopyourSuccessStory

•  AcFviFes•  Clubs•  Teams•  Sports•  Awards•  Familylife•  Hobbies•  Volunteering•  SchoolProjects

•  InternshiporCo-op•  Accomplishments•  TravelExperience•  LeadershipExperience•  StudyAboard•  TutoringacFviFes•  WorkExperience–does

notneedtoberelatedtoyourdegree

Experiencesyoucandrawfrom…

ShooOngfortheSTARListentoquesFoncarefully.WhatskillsisthisquesFonaimingfor?Q:TellmeaboutaFmeyouleadacrewinajointeffortwithanothercrew?LookingforqualiFesofagoodteammember.Leaderorafollower?

Brieflydescribethespecificreal-lifeeventorchallengeyouencountered“LastsummerIfilledinasaCrewChiefatacanalsubstaFon.Wedoregularscheduledmaintenanceoncircuitbreakers”

Describetheproblemandchallenges.Whatneededtobedone&why?“Wediscoveredabadcircuitbreakerthatneedednewparts.Arepairlikethatneedtobecoordinatedwiththeshoptorebuildandreturnforservice”

ExplainwhatyoudidtoresolvethesituaFon.“Tocoordinatethejob,Iwithmachinisttoschedulethework&purchaseequipment.Idocumentedandreportedourprogresssothesuprvknew.”

Statesummaryofbenefits,savings,rewards,accomplishments,etc.QuanFfy.“WecompletedtherepaironFmeandwithinbudget.IalsoreceivedrecogniFonfrommysupervisor”

ConnecthowthisskillandcompetenciesisofvaluetoyourpotenFalemployer.“Agoodteammembermustdemonstratewillingnesstoassist,workwithotherswithoutfricFon,takealeadershiprole,andcommunicatewithcrew”

S

TA

R

SituaOon

Task

AcOon

Results

Prepare

Connect

• Decisionmaking• Problemsolving• Leadership• Integrity

• CommunicaFon• Interpersonalskills• MoFvaFon• Teamwork

•  InnovaFve•  Time

Management•  Adaptability

Topcorecompetenciesemployersarelookingfor

RolePlaying•  Findapartnerandtaketurnroleplaying.

• AnswertheinterviewquesFonthatwasprovided

• CriFqueeachother’sanswero WastheSTARapproachused?o HoweffecFvewasthestorytelling?

o Weretheythorough,confident,andenthusiasFc?Goodeyecontact?

Whatdidyoulearnaboutyourself?

• Whohasapartnerthatdidagreatjob?

• Whatdidyoulearnaboutyourself?

• Whatskills/competenciesdoyouthinkyourquesFonswasgecngat?

•  IdenFfy6to8examplesofexperiencethathighlightssomeoftheskillsandcompetenciesinjobsyouareinterestedin•  Halfofyourexamplesshouldbe

posiFve–suchasmeeFnggoalsoraccomplishments

•  OtherhalfshouldbesituaFonsthatstartednegaFvelybutendedposiFvelyoryoumadethebestoftheoutcome.

• WritethemoutusingtheSTARtechnique

•  PracFcethem•  Takeitwithyoutotheinterview–itshowtheinterviewerhowwellpreparedyouare!

PreparaOonHomework

STARWorksheetListentoquesFoncarefully.WhatskillsisthisquesFonaimingfor?

Brieflydescribethespecificreal-lifeeventorchallengeyouencountered

Describetheproblemandchallenges.Whatneededtobedone&why?

ExplainwhatyoudidtoresolvethesituaFon.

Statesummaryofbenefits,savings,rewards,accomplishments,etc.QuanFfyifpossible.

ConnecthowthisskillandcompetenciesisofvaluetoyourpotenFalemployer.

S

TA

R

SituaOon

Task

AcOon

Results

Prepare

Connect

BehavioralInterviewQuesFons&Answers101h"p://theinterviewguys.com/behavioral-interview-quesFons-and-answers-101/TheMasterGuidetoBehavioralInterviewQuesFonsh"ps://biginterview.com/blog/behavioral-interview-quesFonsCompleteListofBehavioralInterviewQuesFonh"p://www.hsu.edu/career/completelistohehavioral.pdfBehavioralJobInterviews–The10StepstoSuccessh"p://www.best-job-interview.com/behavioral-job-interviews.htmlCourseralink-AdvancedInterviewingTechniques(BehavioralInterview)h"ps://www.coursera.org/learn/interview-techniques