atos consulting world class it perspectives technology trends

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World Class IT Perspectives – Technology trends

September 2007

2 WCIT Perspectives_Technology Trends

1. Trigger

2. Our vision on current technology trends

4. Our suggested approach for trend watching

5. Examples and References

Agenda


1. Trigger




Agenda


Why is trend watching and trends scanning relevant?

» Utilise possibilities that new technologies provide

» See what is going on in the market

» See what competitors are investing in or perhaps are going to do

» Break into possibilities for new business or utilize existing technology in another way

» Think ahead

» Provide a sound basis for timely technology investments


1. Trigger




Agenda


The big picture …

» Ubiquitous bandwidth

» Devices in all form factors

» Platform independent

» “The network is the computer”

Connectivity

Dep

end

abil

ity

Always online, always connected


Hardware, software and the network are coming together in a “ubiquitous computing world”...

» Connection technology: GPRS, EDGE,

UMTS, HSDPA, HSUPA, Bluetooth, WiFi,

UWB, WiMax, ...

» Devices: PDA, Smart Phone, UMPC, Tablet

PC’s, Touch screens, TV’s, …

» Operating: Windows, Linux, Mac,

Unix, …

» Enabling technology: IP, AJAX, GPS,

RFID, ...

» Applications/services: ERP, CRM, BI,

Portal, SaaS, Collaboration, intelligent

agents, games, ...

» Extended enterprise: business partners,

suppliers, customers, service providers,

consultants, government bodies, ...


The functionality and ease of use of mobile/web applications will keep improving

» More (wireless) bandwidth available (WiFi B/G/N,

Bluetooth, UMTS/HSDPA,

UWB, WiMax, …)

» Faster, multifunctional devices and displays

(PDA/GSM integration, interactive screens)

» Secured information (DRM, Single Sign On, PKI,

Biometrics)

» New applications (web-services, e-learning,

collaboration, unified messaging)

» Integration of legacy applications (EAI, EIP)

» All devices real time/on line connected

» ‘Ubiquitous Desktop’, Instant synchronization


There are a lot of business and ICT trends at the moment …

» Cost management (‘Rightsizing’)

» Business intelligence

» Business ICT Alignment

» Outsourcing/BPO/ASP/Offshoring

» Project management standards

» Project portfolio management

» Centralization/Shared services centers

» Security and business continuity

» Governance

» Process- and Technological integration and standardization

» Performance management

» Utility based computing/ Grid computing

» E-learning

» Open source

» Integration ICT/Consumer electronics (the ‘ten foot interface’)

» Innovation

» Web 2.0 (Wiki’s, Blogs, Communities)

» …

» Broadband internet (ADSL2+, VSDL,Cable, Fiber)

» Mobile devices and wireless networks (GPRS, EDGE, UMTS, HSDPA, WiFi, Bluetooth, UWB, WiMax)

» Enterprise applications (CMS, ERP, CRM, WFM, BI, Groupware, SCM, EIP, PSA, EAI)

» Security technology (PKI, Firewalls, TTP)

» Voice/Data integration (VoIP, VoDSL, VoWiFi, voice portals)

» Storage networks (SAN/NAS)

» Virtualization

» Location based services (GPS)

» Web services (XML, Soap, UDDI, AJAX, SaaS)

» Smart displays

» Peer to Peer

» Home media networks

» Mobile television (DVB-H)

» IPv6

» RFID

» RSS

» LAMP

» ...


Open or Closed Source?

Desktop or “Webtop”?

Best of Breed or Best of Suite?

Wireless or Wireline?

So what technology should your organization invest in?


The technology roadmap for the coming years consists of several roads...

» Use of open source will increase (but proprietary software will stay as well!)

» Knowledge of several, often competing/overlapping standards is necessary. These will have to be integrated in hybrid environments (.Net, J2EE, AJAX, Ruby on Rails)

» Use of thin client (portal) concepts will increase. However, the fat client concept will also stay for a while (because of bandwidth costs, security demands and required functionality/flexibility)

» The desktop environment will increasingly be accessed from outside the organization (via various devices)

» Wireless technology will be added to and partially replace existing wireline environments

» Flat screens and touch screens will gradually replace current CRT screens

» Thanks to available bandwidth, peer to peer solutions for storage, processing and voice will be increasingly popular

Recognizing technology trends facilitates decisions on technology investments…


These are the technology trends we think your organization should consider investing in

Interesting trends and opportunities for your organization can be identified using our trends scanning approach …

Technologies Top 10

• Technologies that help acting on fast changing business demands (EAI, BPM, SOA, SaaS)• Technologies that help ensure compliance and business continuity (PKI, Intrusion detection, Firewalls, Anti-Virus, Biometrics, Storage networks, UPS)

• Technologies that enable your mobile workforce (push mail, smartphones, UMPC’s, WiFi, UMTS)•Technologies that facilitate knowledge development and knowledge sharing (E-Learning, Knowledge portals and Web 2.0 technologies like Wiki’s, Blogs, RSS feeds, podcasting, AJAX)

• Technologies and Standards that prevent ‘vendor lock-in’ (Linux, Apache, MySQL, PHP, TCP/IP, IPSec, OpenDocument)

• Technologies that enable new business opportunities (RFID, GPS, Multitouch, Artificial Intelligence, Virtual Reality)

• Technologies that help to cut costs (virtualization, grid software, P2P, Telepresence, VoIP)• Technologies that enable effective IT Management processes (CMDB Software, Network management software)

• New solutions from key vendors that enhance effectiveness/efficiency of business processes (ERP, CRM, BI, BSC tooling)

• Technologies that help strengthen the interaction with the ‘outside world’ (corporate web site, web services, ‘green technology’)


1. Trigger


4. Our suggested approach for trendwatching


Agenda


Our ICT Scan method provides a structured approach for identifying the right technology trends for your organization

0 Deliverables» Approach» Case For Change

Start0 Start project» Feasibility» Support» Orientation» Monitoring

3 Deliverables» Outline of possible

utilization» Analyse organisational

impact

What are our opportunities?3 Vision» Relate processes to

trends» Identify “high

potentials”» Select trends» Determine org. impact

Were are we?1 Internal analysis» Documentation

available» Company procedures» Bottlenecks and wishes» Determine status ICT

1 Deliverables» Document ‘ist‘ situation

What is possible?2 Trend Analysis» Determine relevant

trends» IT-possibilities» Trend watcher

2 Deliverables» Report» Mapping of ICT-trends

What are we going to do?4 Portfolio Analysis» Phase change

approach» Define projects» Define plateaus

4 Deliverables» Plateau planning


As a starting point, we look at your organizations strategy and strategic positioning

Typical Goals Operational Excellence Lower costs of products and services Faster supply of products and services (time-to-market) Consistent products and servicesValue for your customers: “Good price” “Minimal acquisition costs” “Excellent value for money” “Easy doing business with” “Reliable products and services”

Typical Goals Product Leadership: Higher quality products lead to higher value for the customer More innovative and advanced products

Value for the customer “They are the most innovative" “Continuous innovation and creativity” “Always ahead”

Operational Excellence

Product Leadership

Typical Goals concerning Customer intimacy: Increase number of orders and acceptance of offers Higher customer satisfaction Higher market penetration and profit margins

Value for your customers: “This is exactly what we needed, at the right time , the right

place, and the right price” “They are incredibly fast”. “Exceptional handling and service” “Smarter than the competition” “Building a partnership”

Customer Intimacy

Product Leadership Innovation

CustomerIntimacy

OperationalExcellence

Value

Source: “The discipline of market leaders”, Treacy & Wiersema


question

marks

stars

cash cowsdogs

Growth potential

Return

high

low

highlow

????

1

2

35

4

Trend watch Antenna function

Research

IT Visioning

Vendor watch

Decision to pilot Technology pilots

Build- up knowledge

Consider as standard

Define standard Add to standards

Mass deployment

Leverage knowledge

Leverage economy of scale

Phase-out Migrate

Manage legacy

Retire technology

Monitor standard Enforce standards

Audit deployment

‘Retirement’ watch

(support, usability etc.)

Based on the strategic goals, we ‘map’ existing and new technologies in a portfolio that provides a sound direction for your technology investments


Vision

The ICT scan helps to identify where you want to go and how are you going to get there

» Identification of relevant IT trends, applications and standards

» Development of a structured approach for technology innovation (vision, SWOT, Trends analyses, Plateau planning, Business cases)

» Investments in new, meaningful ICT applications and enabling technologies

» Establishing a ‘Trend antenna’ to monitor technology trends on a continuous basis


1. Trigger

2. Our vision on current IT trends



Agenda


Over the years we have performed several ICT scans and shared our knowledge with various companies, business schools and universities


For more information please contact:

Atos ConsultingPapendorpseweg 93

3528 BJ UtrechtTel. +31 (0) 30 299 4444

www.atosconsulting.nle-mail: [email protected]