Assured health excellence ISO 9001:2008 CERTIFIED

Atlas Healthcare is a healthcare management organization that offers high quality medical

solutions. Providing resolutions that last a lifetime, Atlas Healthcare is a friend for the ages, not a

mere solution for the moment. We aim to balance quality and appropriate healthcare support as

required by the client, in conjunction with our medical and administrative efficiencies, as well as

several affiliations with multiple network providers.

But what makes Atlas Healthcare different? At Atlas Healthcare, we believe in bespoke, unique

solutions to serve our customers with exactly what they want. We are constantly open to our

clients’ needs, creating tailor-made solutions to completely fit into our customers’ requirements.

Thus, it is our dedicated commitment to maintaining a solid relationship with our clients and

partners that make us the ideal healthcare management organization.

Our achievement is strongly supported by our fundamental stepping stones to success, our

committed and motivated staff. Our work force includes:

Medical professionals

Product specialists

Client service agents

Network and insurance managers

Atlas Healthcare

Atlas Healthcare is distinguished as a global healthcare leader, sustaining high attitudes of service

to continually improve the quality of medical care, as well as an individual’s health and wellbeing.

We deeply regard in delivering only excellence when collaborating with our clients and partners, by

working diligently and efficiently, to achieve the utmost levels of customer satisfaction. Atlas

Healthcare keenly believes medical coverage should not be restricted to a sheer annual agreement:

By patiently cooperating with our valuable clients, and receiving continuous feedback from them,

we are able to build a durable, strong foundation where we actively participate in decision making,

aiding them with the necessary medical history and suggesting the best possible modalities of

treatment, along with easily accessible locations. Therefore, we concentrate on establishing and

maintaining an ongoing, long-lasting relationship with our clients.

Our Vision

Communication

At Atlas Healthcare, we rely on continuous communication with our clients, allowing us to

effortlessly modify our customer service to comply with their changing needs. Our

processes often undergo modifications and alterations occasionally in order to maximize

our work efficiency and fulfill our clients’ desires.

Product Development

We also lay emphasis on developing new, ground-breaking products on a “need of the hour”

basis, in compliance with the requirements and feedback received from our customers.

Constant meticulous monitoring and strategic innovation form Atlas Healthcare’s enduring

foundation, helping us ensure that only the best of services is offered to our clients.

Confidentiality

Atlas Healthcare strongly believes in a strict confidentiality policy between its clients and

customers. We strive to keep all information secure and private, ensuring any abuse or

misuse of the health insurance benefit is prevented. Your security is our first priority.

Complete adherence to legal and statutory requirements

All our procedures comply with and follow all legal requirements put into place by the

Ministry of Health, guaranteeing they are safe, reliable and observe all rules and regulations.

Our Values

In its capacity, as a third party administrator, Atlas Healthcare supplies a widespread,

comprehensive support system to multiple healthcare providers and insurance companies. Our

various services comprise of:

Medical claims administration

Medical risk evaluation and review

Pre-authorization and case management

Healthcare providers’ network management

Accounting and data management

Atlas Healthcare also offers our clients numerous resources to facilitate a cost-effective approach to

manage one’s healthcare needs in order to live a wholesome, healthy life.

Our Services

With highly experienced staff, a state of the art medical centre and well-equipped medical laboratory, and a readily stocked pharmacy, Atlas Healthcare ensures the needs of shipping crews all over the UAE are met. Through a clear understanding of our clients’ requirements and five years’ experience in the shipping industry, we provide our customers with multiple services, such as:

Doctor consultations and specialist appointments.

Patient transportation from Dubai, Jebel Ali, Sharjah and other ports

Crew and patient collection from hotel from all Emirates (excluding AUH, RAK, and FUJ)

Hotel and vessel doctor visits

On-board alcohol and drug test

Supply of medical equipment and oxygen filling

Crew medical check-ups and medical fitness certification (Mostly Flags)

Medicines supply and Medical Chest

Yellow Fever, Cholera, Hepatitis, and Rabies vaccinations and certification

Vessel Medical Chest examination and certification

Ship Sanitation Control Exemption Certificate

Private and government hospital facilities

On-board doctors

P&I club tie-ups

Shipping Crew Medical Services

Atlas Healthcare provides clients medical fitness evaluations and certifications through Atlas Star

Medical Centre and Atlas Star Medical Laboratory. We supply round the clock medical care for all

crew members with pick up and drop off services, as well as on-board doctors. Atlas Healthcare

offers these services with a professional approach end economical value, hence making us a front

runner in the shipping industry.

The Shipping Department determinedly works 24/7 for the client support.

Medical Fitness Certification

Atlas Healthcare is managed by CEO, Dr. Manju Ramachandran, and COO, Mr. Arun Nayar. The

efficient management team compiles the necessary reports and ably manages the Atlas Healthcare

team, consisting of:

Claims Processing Department

Accounts Department

Sales and Marketing Department

Underwriting Department

Panel of Doctors

Staff Overview

CEO

COO

General Manager

Gene

Client Support Manager

Panel of Doctors

Claims and Processing

Sales and Marketing Accounts Underwriting

Presently, Atlas Healthcare’s network is 150 clinics, 150 pharmacies, and 8 hospitals strong, across

the UAE.

Our agreements with these healthcare providers ensure patient medical confidentiality and prevent

the misuse or abuse of the health insurance benefit. Atlas Client Cardholders may avail treatment at

any healthcare provider of their choice that is part of the Atlas Healthcare network of clinics.

However, Atlas Healthcare is regularly in the process of expanding and developing its current

network, growing further across the UAE.

Our Network Strength

In order to be an eligible Atlas Client Card-holder, individuals must be:

A full-time employee

Under the age of sixty-five

All clients are treated with premier service and given the highest quality assistance at Atlas

Healthcare.

Eligibility

Type Coverage In-Patient/Out-Patient

Atlas Platinum Worldwide (excluding UK, USA, and Canada)

In-Patient and Out-Patient

Atlas Gold UAE In-Patient and Out-Patient

Atlas Silver UAE In-Patient and Out-Patient

Atlas Premium UAE Out-Patient only

We offer our clients the opportunity to create a tailor-made coverage plan, to best suit their

requirements, as well as their budget.

Moreover, our steady, regular commitment to quality has granted us the ISO certification from

ASCB (E), UK.

Our Packages

Assured health excellence

P.O Box No: 34931

Address: Office No. 605, Al Jahra Building, Khalid Bin Waleed Road, Bur Dubai

Tel No: +971 4 3596635

Fax No: +971 4 3596634

Dedicated 24/7 Help line No: 055 52 60 700

E-Mail: shippingservices@atlashealthcare.net

Website: www.atlashealthcare.net

Composed By: Chandni (chandni@atlasstar.co)

Atlas Healthcare Team

© ATLAS HEALTHCARE DUBAI - UAE