atlas copco aftermarket solutions committed to … gas and... · turboexpander, you own a machine...
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Committed to Customer SatisfactionAtlas Copco Aftermarket Solutions
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Reliable, Dedicated, Flexible
When it comes to Atlas Copco turbocompressors and turbo-
expanders, our extensive Aftermarket presence allows
us to respond quickly and comprehensively to customer
needs. After all, our engineers know the applications and
processes used by our customers like no other provider.
Atlas Copco Gas and Process is committed to helping customers around the word enjoy sustainable productivity. That’s why we offer a full range of high-end Aftermarket solutions, using our market-leading manufacturing capabilities (including parts manufacturing) and our internationally recognized engineering expertise. Present in 160 markets worldwide, our Aftermarket products and services ensure your operations continue to run smoothly now and in the future.
Decades of expertise and ongoing development go into
producing our top-of-the-line Aftermarket products and
services. That means we can be there for you – around
the clock, around the world.
Overview
Our Aftermarket Team Offers You:
• Superior customer service in more than 160 markets.
• Customized service provided by engineers who know your applications.
• Rapid response times when processing your requests.
• 40 years of global experience and ongoing investment in know-how and technology.
• Quality spare parts and maintenance options that ensure your processes are
always running smoothly and efficiently.
• Examples of partnerships with satisfied customers around the world.
“We offer first-class
customer service, when
and where you need it.”
We are constantly enhancing our expertise and our work-
flows, since that’s what allows our customers to achieve
the most with their Atlas Copco turbomachinery.
To ensure optimal performance, we interact closely with
our customers. After all, your goal is also our goal: avoid-
ing downtime and maintaining productivity over the long
term.
That’s why we focus on regular inspections and expert
maintenance, and why we provide well-considered sug-
gestions on how running systems can be upgraded and
improved.
Instead of merely reacting with “quick fixes,” we provide
forward-looking customer service that is tailored to sup-
port your specific process.
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Installation & Commissioning Looking for a smooth start with your new machinery?
Just ask our expert service staff – they’ll be glad to help.
Our professionals will guide the entire process from start
to finish, ensuring that the installation and commissioning
meld seamlessly with all other organizational and opera-
tional procedures.
Maintenance & InspectionProper maintenance is critical for achieving optimal long-
term productivity. That’s why our flexible service options
offer maintenance programs that can be tailored to meet
your specific needs.
By identifying repairs and overhauls before they’re re-
quired, we anticipate and reduce downtime. What’s more,
by ordering spare parts early, we can save you both time
and money.
Repairs When a repair is necessary, we use the information stored
in our comprehensive customer database to ensure a
rapid response.
Depending on the specifics of each situation, we perform
repairs either directly on site, or at one of our specialized
Atlas Copco repair shops.
Our experts will consult with you in detail to identify the
optimal solution, thereby ensuring downtime is kept to a
minimum.
Reconditioning The experts at your nearest Atlas Copco service facil-
ity are right there when it comes to reconditioning your
turbomachinery.
Since they stay up to date on your applications and pro-
cesses, our specialists can respond quickly and efficiently
to your service needs.
Reconstruction/Backfitting Having purchased an Atlas Copco turbocompressor or
turboexpander, you own a machine that is built to en-
hance your productivity for 25 years or more.
Naturally, your operations are likely to change over the
next quarter century. That’s why your Atlas Copco ma-
chine can be revamped in a number of ways.
Talk to our engineers about the changes you require to
maintain or increase the efficiency of your processes. We
can submit a detailed reconstruction scheme, including a
cost estimate.
And of course your machine will be treated as if it were be-
ing manufactured for the first time, and will be returned to
you with all the expected documentation and a warranty.
Vibration and Performance Analysis Vibration and performance analysis has proven to be a
valuable tool in the preventive maintenance process.
During the analysis, specially trained Atlas Copco engi-
neers examine operational data to predict future perfor-
mance. The findings either confirm that performance is
expected to continue according to preset parameters, or
they identify potential shortcomings, signaling the need
for corrective measures.
When the findings suggest corrective measures are
needed, we will gladly work with you to plan repairs,
order parts, schedule maintenance or implement other
required responses.
Expert Service That Meets Your Needs
An original Atlas Copco bearing
Our Aftermarket Products
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Spare/Replacement Parts: Protect Your Investment Only original Atlas Copco parts can guarantee reliable, long-term
operations. We produce the majority of our spare parts in-house, then
store critical post-sale information in our extensive product database.
That means we have instant access to your equipment specifications,
including accuracy grade, material composition and process-specific
data. Our staff can then respond quickly and efficiently to your needs,
even at short notice.
Gas & Process Oils: Only the Best Gas & Process Fluid VG 32 and Turbo Oil Plus (VG 46) allow machines
to meet the most strenuous demands posed by today’s operating
environments – thus prolonging the lifespan of your equipment. Both
oils were developed and tested specifically for Atlas Copco Gas and
Process products.
Unlike any other equivalent product on the market, they not only meet
key international OEM standards for first-rate performance – they
exceed them.
Phone Support: Instant Service In many cases, a simple phone call can resolve any issue that impacts
your operations. Our Atlas Copco specialists are therefore on call to
assist you when questions arise.
Given their extensive experience servicing Atlas Copco machines on
site, our professionals can often suggest a solution on the phone that
minimizes downtime and returns your operations to productivity.
Field Service In case of malfunction, telephone support is your first point of contact
to our customer service specialists. If this doesn’t solve the problem, a
member of our Aftermarket team will arrive on site to investigate the
problem further.
With extensive hands-on experience and prior knowledge of your
machine’s documentation and operational role, they can provide
insight on the most effective means for overcoming the malfunction.
In addition, our Aftermarket experts undergo ongoing professional
training, meaning the solutions they offer are forward-looking and
state-of-the-art.
Fast and Sustainable Solutions
Our Aftermarket Products and Services
Did You Know?We Have Special Training Courses for You To ensure that your plant runs smoothly and efficiently, we offer special training courses for your operating personnel. Your employees will learn far more than just the basic characteristics of your machine. Our courses will help them identify and localize malfunctions before they become disruptive. In addition, they will learn what to do in case of severe malfunctions and emergencies.
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Inspection Plan • Regular diagnostic checks including detailed reports
• Alerts for maintenance or repair needs
• Individualized service proposal designed to keep your
machine in optimal working condition
• Documented inspection of all spare parts within your
inventory
• Recommendations for replacement parts
Preventive Maintenance Plan • Systematic services based on your specific product’s
user manual
• Rapid exchange of specified parts
• Detailed diagnostic report documenting all necessary
future measures
• Documented inspection of all spare parts within your
inventory
• Recommendations for replacement parts
“Customer satisfaction is our ultimate goal.
We are there for you.”
Total Responsibility Plan • All parts and lubricants
• All maintenance and repair work
• Execution of plant-specific service activities relating to
your machine (excluding daily maintenance)
• Automatic implementation of technical advances that
improve the performance and prolong the lifespan of
your machine
• Documented inspection of all spare parts within your
inventory
• Recommendations for replacement parts
Would you like to know more about the products and ser-
vices in the Atlas Copco Aftermarket portfolio? Please feel
free to contact us (see back cover) – we’d be glad to help!
Atlas Copco Gas and Process offers three service contracts, allowing you to choose the plan that best fits your needs. Moreover, our fixed prices will help you keep your maintenance budget within preset limits. So speak with our ex-perts – they’ll be glad to help you identify the service option that makes sense for your individual process.
Atlas Copco Service Contracts
Our Aftermarket Solutions
Did You Know? We Have Special Financing Models.Atlas Copco Customer Finance provides clearly de-tailed and customized financing solutions – optimized for your individual situation. All options are based on our extensive equipment, industry and financing experience. Please don’t hesitate to contact us – we’d be glad to discuss a plan that allows you to acquire our state-of-the-art machinery.
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Customer Service Story: OMV Austria
In 2005, the petrochemical company OMV Austria urgently needed a new set of Inlet Guide Vanes (IGVs) for their facility in Aderklaa, Tyrol. We were able to respond to the situation immediately, with our team at Atlas Copco Mafi-Trench in the US quickly producing a set of IGVs from archived manufacturing draw-ings. The parts were shipped to Austria within a week. According to the cus-tomer, the speed of our response was a major advantage for their operations.
Our Expertise in Practice
“Without such a rapid replacement, our efficiency would not have been nearly as good.”
– Josef Mauser, Head of Mechanical Services, OMV plant Aderklaa.
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Our Expertise in Practice
Customer Service Story: Akzo Nobel
In 2005, our long-time customer Akzo Nobel wanted to enhance the capacity of their ethylene oxide plant in Stenung-sund, Sweden. Since space limitations on site did not allow for adding new buildings, our service experts suggest-ed revamping one of the plant’s cru-cial components: a GT040 Atlas Copco steam compressor. It was a viable and efficient solution from an experienced partner, said Akzo Nobel project mana-ger Per Gabrielsson.
“The Atlas Copco team on site showed skill,
competence and dedication.”– Per Gabrielsson, Akzo Nobel project manager.
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The Global Partner With a Local PresenceWith our extensive Aftermarketinfrastructure, we can supportyou globally – wherever you are.
Service Center Atlas Copco Mafi-TrenchLocation: Santa Maria, California, USA
Service Center Houston Location: Houston, Texas, USA
Service Center Atlas Copco Comptec Location: Voorheesville, New York, USA
Service Center Atlas Copco Energas Location: Cologne, Germany
Our Service Promise to You
Service Center IndiaLocation: Vadorara, India
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Service Center Atlas Copco Middle East-OCMLocation: Dubai, UAE
The Global Partner With a Local Presence
Gas and Process Division Your Contacts Worldwide
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HeadquartersAtlas Copco Energas GmbH Schlehenweg 15 50999 Cologne, Germany Phone: +49 2236 96 50 0 Fax: +49 2236 96 50 824 [email protected] www.atlascopco-gap.com
Customer Contact AustriaAtlas Copco GmbH Kompressoren und Drucklufttechnik Phone: +43 1 76 01 20 [email protected]
BelgiumAtlas Copco Compressors Belgium Phone: +32 2 68 90 511 [email protected]
FranceAtlas Copco Compressors S.A.S. Phone: +33 1 39 09 31 00 [email protected]
GermanyAtlas Copco Energas GmbH Phone: +49 2236 96 50 855 [email protected]
Great BritainAtlas Copco Compressors Ltd. Phone: +44 1442 26 12 01 [email protected]
ItalyAtlas Copco Italy S.p.A. CT Division Phone: +39 02 61 79 91 [email protected]
The NetherlandsAtlas Copco Compressors Nederland Phone: +31 78 62 30 230 [email protected]
NorwayAtlas Copco Kompressorteknikk A.S. Phone: +47 64 86 08 60 [email protected]
PolandAtlas Copco Polska S.p. z.o.o. Phone: +48 22 57 26 800 [email protected]
SpainAtlas Copco S.A.E. CT Division Phone: +34 91 62 79 100 [email protected]
IndiaAtlas Copco Ltd. Compressor Technique Phone: +91 20 39 85 21 00 [email protected]
ChinaAtlas Copco Trading Co. Ltd. Phone: +86 21 22 08 48 00 [email protected]
North AmericaAtlas Copco Comptec LLC Phone: +1 518 76 53 344 [email protected]
South AmericaAtlas Copco Mafi-Trench Company LLC Phone: +1 805 928 57 57 [email protected]
Middle EastAtlas Copco ME Workshop Phone: +971 4 29 98 825 [email protected]
SwitzerlandAtlas Copco Schweiz AG Phone: +41 32 37 41 900 [email protected]