atasa 5th preventive maintenance & basic service · atasa 5th preventive maintenance &...

ATASA 5th Preventive Maintenance & Basic Service

ATASA 5TH Study Guide

Chapter 7 Pages 153-185

PM & Basic Service

39 Points

Please Read The Summary

1. _______________ services are those performed not to correct problems,

but rather to prevent them.

Health care

Automotive

Preventive


2. A ___________ _________ (R.O.) is written for every vehicle brought in for

service or an estimate.


Service Bill

Repair Order

Obituary

3. Legally, a R.O. _______________ both the shop and the customer.

Customer must sign the R.O.

Hinders

Hurts

Protects


ATASA 5th Workplace Skills

4. Whether hard copy or electronic, an R.O. can be filed under customer

name, license # or ______#.

VIN

DTC

MIL


5. R & R stands for _______________ & _____________.

Rest & Relaxation

Remove & Replace

Remove & Rent


6. _____ _________ for a part represents the value of the failed part when it is

returned for rebuilding.

Care Package

Turbo Charge

Core Charge


7. ____________ repairs are those sent out to specialty shops, like machine

shops or radiator shops.

Rent

Sublet

Lease


8. For _______ reasons and to establish good ___________ _____________,

repair estimates should be calculated as accurately as possible.

Check out: http://repairpal.com/

Legal, Customer Relations

Many, Employee Relations

Legal, Customer Run-ins



Note: Wisconsin car repair shops must get your authorization for

any repair and must offer you an

estimate if repairs will cost $50 or more. Chapter ATCP 132

Automobile repair shops that perform unauthorized work on vehicles

are not entitled to be paid for the jobs

even if the work satisfactorily fixes the vehicles - the state court of appeals ruling.

Every state also has an automotive lemon law:

http://www.bbb.org/us/wisconsin-lemon-law/

http://www.badgerlaw.net/Home/PublicWeb/LAW/Publications/Consumer/motorvehicle

9. States with annual safety inspection programs have ___ fewer accidents

than those without!

2%

*20%

50%


10. While performing PM, a technician notices the need for __________ repair.

Document it & call!

Major

Glass

Body


11. As a sign of professionalism & customer courtesy, use ____________

covers when doing repairs.

Fender

Floor & Seat

Steering Wheel


12. Fluid service should include engine _____ change as well a check of all

vehicle fluids.

Oil

Coolant

Fuel


13. ______________ freeze point & acidity check is important PM.


Oil

Coolant

Fuel

http://www.google.com/url?sa=i&rct=j&q=coolant+refractometer&source=images&cd=&cad=rja&docid=J-I1KYB3T1Tc6M&tbnid=8P_cFkdmFKR-KM:&ved=0CAUQjRw&url=http%3A%2F%2Fwww.dubuque-forsale.com%2FOLD-ADS-FROM-PREVIOUS-YEARS%2F2009%2FSepteber%2FBattery-acid-antifreeze-glycol-coolant-refractometer-c.php&ei=SCYEUY2WDs6o0AGH04GADQ&bvm=bv.41524429,d.dmQ&psig=AFQjCNE_4oRoXxSFxG0bLv3l1MTRN0vr0g&ust=1359312840756801

14. Accessory drive ________ inspection & tension check can save a

customer many headaches.

Train

Belt

Operation


15. Engine ______ filters and _________ air filters are typically replaced at

30,000 mile intervals.

Air & Cabin

Air & Apartment

Air & Furnace


16. ______________ maintenance & state of charge tests is important for any

electrical system.

Belt

Tire

Battery


17. There are at least 4 versions of ______. Use current sources to determine

the correct type.

Fuel

ATF

Oil


18. Although there are 3 types of __________ & clutch fluid, DOT 3 is the most

commonly used.

Brake

Coolant

Differential


19. Changing windshield _____________ and checking __________ fluid is

important for safety.

Wipers, Washers

Wipers, Blue Tech

Wipers, Blinker


20. Frequent checks of tire _______________, tread ___________ check, and

tire ____________ should be done every 7,500 miles.

Pressure, Depth, Brand Name

Pressure, Depth, Born-on Date

Pressure, Depth, Damage


21. Lug nuts must always be tightened to the proper ____________ in the

proper _______________.

Torque, Sequence

Torque, Tightness

Pressure, Torque


22. ____________ lubrication involves using a grease gun to force lubrication

into zerk fittings on steering and suspension system joints…and in some

cases, universal joints. Grease Job

Chassis

Drive Train

Valve Train


23. Greases are rated by the ________ ___________ _______ _________ (NLGI)

National Auto Parts Association

National Fire Protection Association

National Lubricating Grease Institute


24. Hybrid vehicle PM is much the same as a conventional vehicle…just avoid

anything ___________in color. That is the high voltage color code.

Also, remove the key when servicing.

Black

Orange

Green


25. During a test drive, notice abnormal _________, check for steering wheel

_______________, take note if the vehicle ________ to one side of the

road, listen & feel for abnormal ____________ noises or pedal feel, be

aware of any ________________ slippage, check for __________ under

the vehicle, and make sure both ________ on the transmission & the

_________ brake operate.

Noises

Vibrations

Pulls

Brake

Transmission

Leaks

Park

Parking


Test Drive before service to verify customer concern

Test Drive after service to verify the repair is properly done

Treat the

customer’s car

with great

care at all times

26. Best Practice is to check all of the exterior lights on a vehicle at least: ____

Daily

Weekly

Monthly

Yearly


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