at pune 2014-nitin deshpande keynote agile tour 2014

1A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc.

Product Leadership in large companies – Allscripts experience

15th November 2014

- Nitin Deshpande, President Allscripts India Pvt. Ltd.

A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. 2

Allscripts

Allscripts provides Electronic Health Record solutions with Clinical Decision Support, Revenue Cycle management, Analytics and other related solutions to healthcare providers, from a single doctor practice, large ambulatory practices and all sizes and specialties of hospitals to post-acute care facilities.

Organization Demographics • Employees over 7000 across the globe, including about 2000 in

India• Primary Locations: Chicago IL ; Raleigh, NC; Atlanta, GA. • Locations: 8 in USA with a total of 15 worldwide including

Canada, India, Singapore, Australia, UK

• Client Base• Physicians: 180,000• Physician practices: 50,000• Hospitals: 1,500 • Hospital users: More than 1.5 million providers and staff• Post-acute organizations: 10,000


Differentiation: Largest Community in the US


Allscripts Milestones: The

journey so far• Founded: 1986

• Allscripts merged with Eclipsys Corporation in August 2010, creating the largest connected community of clients in healthcare

• Allscripts enters Singapore and Australia healthcare IT market in 2011

• Allscripts acquires dbMotion, Ltd., a leading supplier of community health solutions and Jardogs LLC, the top-rated patient engagement solution provider in 2013

HEADCOUNT GROWTH – ALLSCRIPTS INDIA

CY 2006

CY 2007

CY 2008

CY 2009

CY 2010

CY 2011

CY 2012

CY 2013

CY 2014 (Till Nov

10th)

0

500

1000

1500

2000

2500

133346

638786 850

1587

19412084 2070

Kulkarni, Nilesh

Updated slide from Rohini

Kulkarni, Nilesh

India headcount - location wise details removed.


Being Open is key to building a Connected Community of Health™. Our Open platform enables innovation and collaboration with other vendors, partners and our clients• Open platform for innovation

• Robust set of open APIs and business relationship models

• Clients and third-party ISVs develop and offer integrated applications

• Enables organizations to embrace innovation at their own pace

• Our clients have choices• Enables multi-vendor

environment with no rip-and-replace

• Allows for niche products since no single vendor has every answer

Open Architecture for Innovation and Choice


Highly configurable and complex solutions catering

to the medical industry

Ability to adapt to dynamically changing healthcare regulations

Business of saving lives, so can’t afford system errors

Software needs to be robust, clean and well-

integrated

Why use agile in healthcare development?


• From a small team count, now we can boast of 100+ teams across multiple India locations. The efforts are not just in-house, but successful external service model in same agile framework are in place, as we have been working well with teams of external service providers.

• Percentage of teams using agile in India – 70%– Pune – 80%– Baroda – 40%– Bangalore – 80%

• Single team based approach has now become multi team based approach, for example seven teams with 10-12 people in each team (using Scaled Agile Framework SAFe)

• Scrum of scrum at multiple levels

Agile at Allscripts


The Agile Team and extended support

Dev Writer

Test

PO

AgPM

BA

Func Mgrs

Ag Coach

QA CoE

Eng CoE Doc CoE

Prod Mgmt

Customer

Test CoE

Prgm Mgr

SLT

Database Admin/Design

Support

Prof Services

| Copyright © 2012 Allscripts Healthcare Solutions, Inc. A Connected Community of Health

Keeping clients engaged-Product management trade shows• ACE - Allscripts client experience

biggest event

• User group meetings

• More than 400 education sessions

• Getting more than 4000 clients together


Building a Community

• Power of community

• Connected community of health

• Working with partners who want to integrate with

our products


Developer program and app store• Allscripts developer program (ADP) to invite

partners

• 118 signed partners

• 169+ partner applications installed

• Allscripts $1 Million Health Innovation Program

• started in 2012-13 - to create connected community of

health

• Open App Challenge – collective power of emerging

innovations

• Allscripts Application store when partners can sell

their apps. Provides platform for many partners

Deshpande, Nitin

Can we put some numbers? When did we start the ADP program and how many are now in it? Also talk about the 1MM$ competition at last ACE

Kulkarni, Nilesh

updated


Scaling product leadership

• Scaling product management role. Organization

structure is designed in such a way that solution

management team is closely aligned with

development teams

• Multiple levels of product owners to scale the

business needs for variety of products. Focused

efforts to maximize the business value and

optimizing investments

• Feedback cycles between product management

and field teams helps to build great products


Building great products

• Product review sessions are conducted

• Done by expert groups in the organization, SMEs,

• Identify state of the product and identify future

needs

• Product advisory committees to interact with

customers and get their inputs

• Innovative solutions - Allscripts Wand™

• Product management conducts education sessions for

upcoming business needs


Building great products - continued• Product roadmap reviews with key clients

• Product management leading release planning

sessions for multiple distributed teams -

continuously

• Frequent System demos for various stakeholders

in the company to keep them engaged during

entire release cycle of development. It is not a

one-time transition.

• Cross product and cross-functional collaboration

meetings to prioritize backlog for integrated

products

| Copyright © 2012 Allscripts Healthcare Solutions, Inc. A Connected Community of Health 15

Investments –

• Product owners frequently visit offices around

the world.

• Work with development teams for few weeks at

site

• Groom new product owners

• Building expertise for new teams

• Opportunities for development teams to visit

customers to understand them better


Questions?


Thank you!

Website –

www.Allscripts.com

at pune 2014-nitin deshpande keynote agile tour 2014

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