A.T. Kearney — The Widening Impact of Automation

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  1. 1. Read full report 2017 A.T. Kearney Global Services Location Index The Widening Impact of Automation
  2. 2. 2017 A.T. Kearney Global Services Location IndexTM Read full report The 2017 A.T. Kearney Global Services Location IndexTM assesses 55 countries attractiveness as destinations for offshoring.
  3. 3. Since the Index began in 2004, the same three countries have held the top positions. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  4. 4. India has a firm hold on #1, followed by China in second place and Malaysia in third. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  5. 5. The Philippines (#7) is gaining ground in high-value fields such as engineering and legal BPO and dominates in voice work as the location for 16 of the top 20 offshore call centers. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  6. 6. Home to more than 180 business services centers, the Czech Republic (#16) jumps 10 spots thanks to its improvements in people skills and availability as well as financial attractiveness. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  7. 7. Germany (#17) moves up five spots to become the top onshore destination, largely driven by the US dollar strengthening against the euro. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  8. 8. The United Kingdom (#19) joins the top 20, fueled by Brexit, which triggered a plunging exchange rate for the pound and made the country more cost-competitive. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  9. 9. Peru (#20) makes the largest leap, climbing 27 spots, partly because of improved source data for compensation costs, which HR firms see as a significant advantage. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  10. 10. An array of trends in automation is having a widespread and diverse impact. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  11. 11. Automation is putting more than a million BPO jobs at risk in the next five years in four countries alone: the United States, Poland, India, and the Philippines. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  12. 12. Automation now extends across business processes with robotic process automation handling data 20 times faster than humans and reducing error rates for manual tasks. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  13. 13. Although still underdeveloped, self-learning and intuitive machines will eventually rewrite the outsourcing industry with their ability to develop new capabilities without human supervision. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  14. 14. More easily automated, finance and accounting jobs have the highest potential for automation. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  15. 15. As chatbots and natural language processing become more advanced, customer service jobs will be at greater risk. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  16. 16. On average, one new job is created for every four jobs that automation replaces, but the new jobs require more-advanced skills. 2017 A.T. Kearney Global Services Location IndexTM Read full report
  17. 17. 2017 A.T. Kearney Global Services Location IndexTM A.T. Kearney is a leading global management consulting firm with offices in 40 countries. Since 1926, we have been trusted advisors to the worlds foremost organizations. A.T. Kearney is a partner-owned firm, committed to helping clients achieve immediate impact and growing advantage on their most mission-critical issues. For more information, visit www.atkearney.com. Read full report Talk to our experts Learn more about the 2017 A.T. Kearney Global Services Location Indexand where each country ranks: