Asylum Help Update February 2015 (Y&H + NE region)

Changes

Our office base in the North East has moved from Stockton to Middlesbrough. Address as below:

Suites 5 & 6 3rd Floor Victoria House159 Albert RoadMiddlesbroughClevelandTS1 2PX

Current Asylum Help Structure:

Director of National Operations: Phil Dailly (interim)Head of Asylum Help: Marsela Hoxha (interim)Regional Operations ManagersCommunity Liaison and Volunteer CoordinatorsTeams of Advisors and Administrators

Performance data (1 st April 2014 - 16 th February 2015):

Helpline:

Telephone Advice Sessions: 30,498 Answered calls and service provided: 25,829 – Asylum Advice

Housing – 8,730 Finance – 4,657 Health – 1,134 Other – 11,308

Asylum Support Applications / Changes of Circumstances: 4,669

ASF1 submissions to UKVI

ASF1 Completed & Submitted: 15,221 Accepted by Home Office = 100% S95/S98: 12,891 S4: 739 Change of circumstances: 1,471 OLCU – 120

Completion of ASF1 per region:

Midlands 2,836 (19%) Scotland & Ireland 1,289 (9%) South Wales and SW 954 (6%) North West & North Wales 2,490 (16%) Y&H and NE 2,469 (16%) London & SE + EoE 2,793 (18%) Section 4 (S4) 739 (5%) CoC 1,471 (10%) Other (KIU/ASU, OLCU) 180 (2%)

Advice sessions:

40,769: Total Number of Advice Sessions on CRM (all Services / Locations) 18,652: Total Number of Main Applicants 7,880: Total Number of Dependants 26,532: Total People Supported by Asylum Help Main languages: Arabic, Farsi, Mandarin, Kurdish, Albanian, Punjabi, Amharic,

Urdu

Outreach services in Y&H

Sheffield (Wed 2.00 pm – 4.00 pm)

VICTORIA HALL METHODIST CHURCHNorfolk StSheffield, South YorkshireS1 2JB

Leeds (Thu 10.00 am – 2.00 pm)

PAFRASSt. Aidan’s Community HallOff Roundhay RoadHarehills, Leeds LS8 5QD

Doncaster (Thu 1.00 – 4.00pm)

CONVERSATION CLUBQuaker Meeting House - off Oxford StreetDoncasterDN1 3RS

Main queries on outreach:

EST. S95 applications. S4 applications and Appeals. Housing complaints. Access to Legal advice. Other support related issues.

Outreach services in NE: see attached

Engagement with regional stakeholders:

Community liaison and volunteer coordinator attending meetings across the region on a regular basis.

For any issues or feedback, please contact Khami Miraf: khami.miraf@migranthelpuk,org

Next steps

Quarterly performance reviews with the HO Continue Review & Refine Continue to work with and build effective national & regional ‘partnerships’ with

stakeholders Normalising the services Enhancing telephone helpline services Feedback welcomed