By Neelov Kar

Agenda

• Purpose of the Presentation

• Transitioning from Conventional

Training to Social Learning

• Learning Style

• Generation Gap

• Social Media & Social Learning

• Gaming Techniques

• Case Study

• Impact of Social media in L&D

Purpose of the Paper

• To Share the Latest Trend in Course Development with the Community

Transformation of Dell Services’ L&D

2006 2007 2008 2009 2010 2011

ISO 9000

Certification

ASTD Best

Place to Learn

PMI Best

Product of the Year

Introduction of

ADDIE Model

Transformation of Dell Services L&D contd.

2006 2007 2008 2009 2010 2011

100%

Classroom

80%

Classroom

20% eLearning

ISO 9000 Best Place Best Product

CBT/

Video

VILT

Learning

2.0

Blended Workflow

Model

Social media

Industry Comparison

Classroom, 83%

Virtual ILT 15%

CBL/ Video 2%

Classroom

Virtual ILT Hours

CBL/ Video

Cost per class hour

Addition of CBL is reducing

the Cost per Class Hour

* Industry data based on ASTD survey 2008 PSC Industry*

Dashboard

Cla

ssro

om

CB

L/

Vid

eo

VIL

T

Impact of Online Training

• Drastic Reduction in Training Delivery Cost • Availability of Training to people located remotely • Big Help in Training Logistics and Administration • “Who Took My Cheese” – Reaction of the

Instructors • Better Time Management for Learners

Social Media

Learning Style

Digital Learners

• Visual Learners

• Auditory Learners

• Read/Write Learners

• Kinesthetic Learners

Generation Gaps

Social Learning

70% of learning comes from doing 20% of learning comes from others 10% of learning comes from study

• Formal Structured Learning • Personal Directed Learning • Group Directed Learning. • Intra-Organizational Learning • Accidental & Social Learning - Jane Hart

Social Intelligence Google is making people stupid- Oishee (8 year old girl)

Learning from others’ experience

Decision making based on others’ knowledge

JIT Learning

Executing Tasks Based on Others’ Skills

Sixth Sense by Pranav Mistry, MIT Lab

Web 2.0/ Learning 2.0

Wikipedia Blogging Chatting Netmeeting Social networking RSS Feeds Sharepoint Search Engines Second Life

Social Media Tools That I Have Tried…

Google/ about/ask/ Yahoo/ Bing/ Wiki Youtube Slideshare Screenr Google Breadcrumb Twitter Facebook Linkedin Ipresentonline Pmgameonline SurveyMonkey

GIMP Audacity Prism GoogleDocs FreeConference FreeScreenSharing Skype GTalk

We Will Look at a Few…

You tube

Upload your own video and share/ link Use the existing videos

Time Management http://www.youtube.com/watch?v=oTugjssqOT0

Using Movie clips Miracle: Team Motivation http://www.youtube.com/watch?v=vwpTj_Z9v-c

Slideshare

Screenr

http://screenr.com/uww

http://www.youtube.com/watch?v=-n4CfLpgGQg

Google Breadcrumb

Good for Just-in-Time Learning or Mobile Learning

The Code: http://breadcrumb.googlelabs.com/update?id=ag5nbGFiczIwLXBhdmxvdnIOCxIFU3RvcnkY5JuTAQw

How it looks http://breadcrumb.googleusercontent.com/view?id=ag5nbGFiczIwLXBhdmxvdnIOCxIFU3RvcnkY5JuTAQw

PMGameonline

http://pmgameonline.com/

Gaming Technique “A game is an interactive structure of endogenous meaning that

requires players struggle toward a goal” – Greg Costikyan

Powerful

Fun

Challenging

Engaging

Sense of Accomplishment

Covert

Putting All These Together

Storyboarding

Day

Sess

ion

Top

ic-

Sub

ject

Are

a

Tim

e

Learning Points Inputs Outputs

Mode (Lecture/

Exercise/ Role

Play) Activity no Student's Activity

Resource

Needed Development Requirements

20

I.1.1 Risk Analysis Introduction to the

Case study

Risks and

Assumptions CBT on Case Study

SFI-1Get familiarized with the Case

Study

Document Risks & Assumptions

Computer

Access to

SABA

Case Study - Customer description,

customer need, business

objectives

Model Answer - Risks/Assumptions

CBT - Case Study description

30

I.4.0 How to use Gantt

Chart None None

www.thepmgame.

com SFI-2 Play the game to score the

passing mark

Computer

internet

None

60

I.4.0 How to use Gantt

Chart Project Details Gantt chart

Group Work SFI-3 Create the Gantt Chart using

the activities and resources

Computer

MS Project

Project Details - Data

Model Answer

30 I.6.0 Best practice None None

Slidesharehttp://www.slides

hare.net/jerryh_nc

/PM-Best-Practices-

cin

SFI-4

Review the presentation

Computer

internet

None

30

I.7.0 Familiarize with the

Dell's MS Project Template

P3MM

Fundamentals

Series 3 Lesson 1/2

Customized

Management Plan

Update RAIDO

Tutorial on Dell's

MS Project

Template

SFI-5

Students review the CBt

Computer

Access to

SABA

CBT - Dell's MS Project Template

30 Quiz

CSD

Group Work

SFI-6

Students pass the test

Computer

Access to

SABA

QUIZ- on MS Project

Day

1

Co

urs

e A

ssig

nm

ent

1

Pro

ject

Man

agem

ent

Legends

Mobile Learning

Video

Instructor's briefing

Group work

Role Play

Workshop

Partially completed artifact

Game

CBT

Case Study – 15 Minutes

Topics

• Workplace Harassment • Time Management • Delegation • Dealing with Unhappy Customer • Conflict Management • C-Level Reporting • Team Motivation

Impact of Social Media in Training

Drastic Reduction in Training Development Cost but increase in Maintenance Cost

Mobile Learning/ JIT Learning Personalized/ Customized Training Quantum Size Learning Training à la carte: Learner decides the curriculum Paradigm Change in Course Design New Generation of LMS is required Big Advantage for New Business (Start-Ups)

References

Rapid Instructional Design, 2nd Edition by George M. Piskurich

ASTD Handbook for Learning Professionals by Elaine Biach, ASTD ©2008

Social Media: The Millennial Perspective, ASTD © 2010

Challenges for Game designers by Brenda Brathwaite and Ian Schreiber, Cenage Learning © 2009

Game On: Energize Your Business with Social Media games by Jon Radoff, John Wiley & Sons © 2011

The Art of game design: a book of lenses by Jesse Schell, Morgan Kaufmann Publishers © 2008