assist workshop 2016 - andrea neri - opel gm europe

Download Assist Workshop 2016 - Andrea Neri - Opel GM Europe

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  1. 1. www.opel.com Artificial Intelligence at Mobility Service Disposal GENERAL MOTORS EUROPE 16th June 2016 Andrea Neri, General Motors Europe
  2. 2. FUTURE IS ACCELERATING 3 Were at the start of a revolution that is changing the way people drive and interact with cars And auto industry will change more in the next 5 years than it has in the last 50. At GM, we dont fear this kind of disruption we are working to lead it.
  3. 3. AND WE ANTICIPATE TRENDS IoT: Everybody speaks about, but we do. Connected sensors, beacons, devices and apps Sharing: New places for customers to access to mobility Mobile: Always-on, always- connected experiences Data Science: Predictive algorithms to personalize interactions and needs discovery
  4. 4. OUR VISION ON MOBILITY Car sharing should make it easy to get there and back. In the newest cars. With the latest technologies. At the best prices. OWNERS USERS RIDERS We match drivers with passengers who request rides. Through an app our passengers pay automatically divers services. Personal Connectivity and Service Assistance on every GM vehicle
  5. 5. ON STAR TECHNOLOGY In 2015, we sold seven times more 4G-equipped vehicles than the rest of the industry combined. Our connected platform is the largest of automotive industry all.
  6. 6. 7 By the end of this year, well have 12 million vehicles on four continents connected through our OnStar technology.
  7. 7. ARTIFICIAL INTELLIGENCE Algorithms and predictive models connect vehicles, customers and our operators.
  8. 8. ARTIFICIAL INTELLIGENCE to dialogue on right time, on right topics if required, and following customer preference
  9. 9. ON STAR FEATURES AUTOMATIC CRASH RESPONSE DESTINATION DOWNLOAD WI-FI SMARTPHONE FUNCTION STOLEN VEHICLE ASSISTANCE VEHICLE DIAGNOSTICS
  10. 10. EU ONSTAR LAUNCHED APRIL 2015 281.000 On Star Vehicles 289.300 Calls OnStar Contact Centre 698.000 Mobile App Launches 135.000 OnStar Diagnostics E-Mails 294.000 Customer Log Ins To OnStar Customer Portal
  11. 11. ON STAR IMPACTS ON OPEL BRAND
  12. 12. ON STAR BUSINESS BENEFITS Almost 70% loyal customers with OnStar Almost 30% loyal customers with No OnStar 1 % of loyalty at pan-European level equals to 1bn
  13. 13. CUSTOMER ENGAGEMENT 1. Monthly OVD email to customer 2. Integration of OnStar data into service predictions for effective Customer communication (CRM) 3. Active push of maintenance and diagnostics work to dealers 4. Emergency/accident Notification 5. Track Dealer performance versus benchmark
  14. 14. ARTIFICIAL INTELLIGENCE Diagnostics data Airbag Stability Control Engine & Transmission Emissions Antilock Brakes Tire Pressure OnStar System Customer Vehicle diagnostics report ESA Lead Management Maintenance data Odometer Oil Fuel Retailer Vehicle Diagnostic data Odometer Oil life Tire Pressure Check vehicle status myOpel Dealer Maintenance Notification Phase II
  15. 15. SHARE SAME DIAGNOSTICS WITH NET 16
  16. 16. SHARE SAME DIAGNOSTICS WITH NET

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