assist repair ticket order system. assist replaces heat (tf, admin, plus “select”) for assist...
TRANSCRIPT
Assist
Repair Ticket Order System
Assist
• Replaces HEAT (TF, Admin, plus “select”)• For Assist use “Active Directory” (regular) log-in• “Starts the clock” on repair• Creates accountability• Tickets come to Tech Facilitator who can then:
– Work ticket himself– Pass along to service desk
• Status updated by e-mail to all concerned• Submitter can indicate satisfaction with job done
Logging In to Assist
Log in with your morning log-in
Teacher-User’s Screen
NEW TICKET
NumberSubject Date Tech StatusAge
Can delete a ticket by selecting and clicking “WITHDRAW”(Note with reason – 15 characters required)
Your Name
Three Drop-Downs
Incident (break / fix)
Request (need / want)
Break / Fix1) Computer won’t log on
A. Domain errorB. No lights @ cable
2) Printer jammed3) Monitor won’t come on4) Laptop lost wireless 5) Out-going e-mail not
received
Need / Want1) Add printer to laptop2) Compact e-mail3) Locked out of computer4) How to use doc camera5) Reserve laptop cart
Type
Category
Subcategory
Subject and Description
• Indicate computer number from “Who Am I” or WSFCSNET drop-down
• Put in description with everything you’ve checked.
Brief subject with computer name
Provide as much info as possible
Next
Building and Room• Drop down
Bldg to 568 and Location the first time as needed
• “Classroom” or “Room” or “Main Office” or … keep poking, but every space has a name
• Got to MY SETTINGS to enter room and phone. Use school phone
Classroom
Building
No Asset
Finish
Ticket Number
Cancel takes back to My Tickets
Back to Ticket
History
Recorded Text – all you can do is delete
Comments
Select
Withdraw
PrintAdd Comment
Hover cursor over ticket and then click once to bring up the ticket info
Adding Comment Text
Type your comment
Click “Add”Finish
Checking History
History
Your Comment
Checking Comments
Delete Comment
Finish
Checking Your Work
Your Ticket
Select
Withdraw
SignOut