assignment 2- cross-cultural power point
TRANSCRIPT
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CROSS-CULTURAL REPORT
VIEWS AND CUSTOMES OFTHE JAPANESE BUSINESSENVIRONMENT
MANAGEMENT 6910
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Joseph R. DotiHawaii Pacific University
Dr. Dan Flood
Management 6910
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Agenda
Executive summary – The Enterprise (Company description) – Mission Statement – Purpose of Report
Brief Introduction to the culture of Japan The importance of relationship building Customary greetings and introductions Business attire in the Japanese culture
Mannerisms in the Japanese culture Communication style of the Japanese Conclusion Summary Appendix A
Appendix B
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Executive Summary
MISSION STATEMENTTo provide the highest quality information technology products and services,while maintaining a competitive edge in cloud computing and I.T. support.
THE ENTERPRISEI.T. Innovations is a national forerunner in the industry of informationtechnology. Offering various software applications in cloud computing and anexpert arsenal of 900 employees trained in exceeding all customer needs fora variety of computer, server, and software issues.
PURPOSE of REPORTThe Japanese business market has become increasingly enticing over theyears for I.T. innovations to expand its operations overseas. With aconsistent rise in industrialization, country population growth, and economicprosperity- Japan poses a lucrative business venture that will increaserecognition and revenue of the firm in 2012 and more so, the possibility forI.T. Innovations to become a top industry leader within the business sector.
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Introduction to the culture of
Japan
Population of Japan estimated at 125 million people
Chain of over 6,800 islands
Country experiences consistent economic,industrialization, and population growth
Inhabitants still somewhat receptive to outsiders, butoutlook to foreign business is increasing
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Relationship building in Japan
Japanese value getting to know each other on apersonal level
– Social life
– Family
– Education
Three qualities of communication
– Sincerity
– Compatibility
– Trustworthiness
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Customary Greetings and
Introductions
The importance of a bow (the handshake of theJapanese)
The “Meishi” or exchange of business cards
– Business cards are a reflection of self
Introduction by name, company’s name or evenstatus in company
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Business Attire in the Japanese
Environment
Men usually wear dark conservative clothes, whilewomen wear the same but very little emphasis on
accessories – “Dress to impress”
Casual dress is never permitted!
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Mannerisms in the Japanese
Culture
Acknowledge the differences of the Japanese culturein comparison to the American culture
Improper or seen as rude in the Japanese culture to:
– Blow your nose in public
– Display money (money is usually passed in a disclosed wayfrom person to person)
– Pat a Japanese man on the back or shoulder – Make derogatory remarks about another business or any
person
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Communication in the Japanese
Culture
Japanese are implicit communicators
– Believe others are well informed of topic beingdiscussed
– The importance of rank in communication Individuals of the same position should communicate
The use of non-verbal communication The decision making process
– Individual vs. group consensus
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Conclusion
Research and acknowledgement make for perfectimplementation
The success of I.T Innovations in the Japanesemarket relies on understanding and embracing keydifferences
Successful integration into the Japanese business
market will lead to increased company success
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Agenda
Executive summary – The Enterprise (Company description) – Mission Statement
– Purpose of Report
Brief Introduction to the culture of Japan The importance of relationship building Customary greetings and introductions Business attire in the Japanese culture
Mannerisms in the Japanese culture Communication style of the Japanese Conclusion Summary Appendix A Appendix B
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Appendix A
Summary of Financial Information 2010-2011 & 2012(Proposed)
FINANCIAL HISTORYOF I.T. INNOVATIONS 2010
2011
2012 (PROPOSED)
REVENUE $925,000 1,107,000,000 1,218,000,000
ANNUAL COMPANY
GROWTH 5% 6% 12%
NET INCOME 705,000 913,000 1,004,000,000
*Year 2012 includes company financials if integration into Japan*
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Appendix B
0
200,000
400,000
600,000
800,000
1,000,0001,200,000
1,400,000
2010 2011 2012Proposed
Revenue
Net Income
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References
Bestor, T. (2011). Culture of Japan . Retrieved October 28, 2011, fromCountries and thier cultures: http://www.everyculture.com/Ja-Ma/Japan.html
Communicaid Group Ltd. (2007). Japanese Social and Business Culture .
Retrieved October 28, 2011, from Communicaid:http://www.communicaid.com/cross-cultural-training/culture-for-business-and-management/doing-business-in/Japanese-business-and-social-culture.php
Japan External Trade Organization. (1999). Communicating with Japanese in Business . Retrieved from Jetro:http://www.jetro.go.jp/mexico/mercadeo/communicationwith.pdf
Kwintessential Ltd. (2011). Doing Business in Japan . Retrieved November 04,2011, from Kwintessential: http://www.kwintessential.co.uk/etiquette/doing-
business-japan.html Venture Japan LLC. (2011). Japanese Business Etiquette . Retrieved November
2, 2011, from Venture Japan: http://www.everyculture.com/Ja-Ma/Japan.html Wikipedia. (2011). Japan . Retrieved October 27, 2011, from Wikepedia.Org:
http://en.wikipedia.org/wiki/Japan Williams, D. (2008). Japan . Retrieved November 6, 2011, from Cyborlink:
http://www.cyborlink.com/besite/japan.htm