assessing cahps clinician & group survey results what can cahps database do for you janice...
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Assessing CAHPS Clinician & Group Survey Results
What Can CAHPS Database Do For You
Janice Ricketts, CAHPS Database Manager, Westat
2011 AHRQ Annual ConferenceSeptember 18, 2011
CAHPS Database
• National repository of data for selected CAHPS surveys
• Two major applications:o Benchmarking to evaluate health system
performance and support quality improvemento Research on consumer assessments of quality
• Funded by AHRQ and administered by Westat through the CAHPS User Network
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CAHPS Database Components
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• CAHPS Health Plan Survey Database– 4.3 million records collected– 12 Annual Chartbooks (1998 – present)
• CAHPS Clinician & Group Survey Database– Just launched in May 2011
330,747 completes1,095 practice sites
Benefits of Participation
• Free service open to all survey users on a voluntary basis
• Submit data through an Online Data Submission System– Technical support, data submission specifications
and submission training video• Access to comparative results by survey version
through an Online Reporting System• Support to participants provided through
– Custom analysis and reports– User network– Email and phone technical support
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Online Submission
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Online Reporting
• Supports selected CAHPS surveys maintained by the CAHPS Database– CAHPS Health Plan Survey– CAHPS Clinician & Group Survey
• Public portal available to everyone– Ability to view summary-level data only
• Password-protected portal accessible only to participants who contribute data– Ability to view your own results compared to
selected benchmarks
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Comparative Results in Online Reporting System(http://www.cahps.ahrq.gov)
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Top Box Scores
Percent reporting most positive response for composites, rating, and question items across selected characteristics:
Region
Physician specialty
Practice ownership & affiliation
Number of visits per practice
Survey mode
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Top Box Scores - Submitter
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Frequencies
View the distribution of scores for all response options.
Allows users to run custom one-way and two-way frequencies by selected respondent and practice characteristics.
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Barchart Results
Display a graphical distribution of survey results that show the top, bottom, and middle response categories.
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Barchart Results –Submitter Results
Compare your results to National Distribution and practice site characteristics such as:
Region
Physician specialty
Practice ownership & affiliation
Number of visits per practice
Survey mode
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Your Results
Percentiles
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Downloadable Reports
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Export Results to Excel
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Physician Specialty Comparisons:Visit Version Top Box Scores
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MD Rating
Office Staff
MD Communication
Access
0 10 20 30 40 50 60 70 80 90100
% Most Positive Score
OB/GYN Internal MedicineFamily Practice Overall
Additional QI Resources
• CAHPS Improving Quality site: http://www.cahps.ahrq.gov
– Case studies of QI initiatives
– Supplemental survey questions
– Archived Webcasts and presentations
– Links to related resources
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CAHPS User Support Services
• CAHPS User Network Web Sitehttps://www.cahps.ahrq.gov
• CAHPS Database Technical supportE-mail: [email protected]: 888-808-7108
• CAHPS Technical supportE-mail: [email protected]: 800-492-9261
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