DESIGN THINKING

ACTION LAB

ASS#1 PROCESS

ANA MARÍA PÉREZ CABELLO

Problem: Suppose you have been

hired to re-design the student

lockers at a large public high

school. What PROCESS would

you use to tackle this project?

Describe the most important steps.

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PROPOSAL

I would consider the number of people using the library and the kind. I

mean not all of them are students, there are also parents or grandpas

that after shopping may go around to read the paper or check out

material. In this sense I will consider bigger lockers for trolleys or big

shopping bags, I will also save a percentage of them with a

refridgarating system, similar to a fridge. Some people may need to keep

medicines in a cool storage such as insulin (they may use night study

rooms or during the day need to get the appropriate dosage before

meal, if necessary). On the same line, I will keep special lockers under

reservation for disabled people on wheelchairs, or under special

circumstances such as blind reading system or for left-handed people.

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PROPOSAL

To sum up, I would consider the number and types of users and

their needs (special or not).

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HOW MANY PEOPLE

USE THIS LIBRARY?

QUESTION 1

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WHAT KIND OF PEOPLE

USE THIS LIBRARY?

QUESTION 2

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WHY DO THEY COME

TO THE LIBRARY?

QUESTION 3

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WHEN DO THEY COME

TO THE LIBRARY?

QUESTION 4

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WHAT MAY THEY DO

BEFORE COMING TO THE

LIBRARY?

QUESTION 5

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WHAT MAY THEY BE

DOING DURING THEIR

STAY IN THE LIBRARY?

QUESTION 6

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DO THEY HAVE ANY

SPECIAL

(PHYSICAL,MOTIONOR

HEALTH) NEEDS?

QUESTION 7

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IS THERE ANYTHING TO

BE CHANGED IN THE

CURRENT LOCKERS

(SITUATION, SPACE, . . . )?

QUESTION 8

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WHAT IS TO BE CHANGED

IF NECESSARY?

QUESTION 9

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WHAT IS NICE ABOUT THE

CURRENT LOCKERS?

QUESTION 10

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MAKE A QUESTIONNAIRE

WITH THESE QUESTIONS FOR

USERS IN THE LAST QUARTER

AND FOR LIBRARY STAFF

NEXT STEP

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CLASSIFY AND ANALYZE

THE QUESTIONNAIRES

FROM USERS AND STAFF

NEXT STEP

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RETHINK THE PROPOSAL

WITH THE COLLECTED

DATA.

NEXT STEP

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