asq alaska petroleum special interest group kari macdonald achieving a interdependent quality...
TRANSCRIPT
ASQ Alaska Petroleum
Special Interest Group
Kari MacDonald
Achieving a Interdependent Quality Culture
October 1, 2014
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Agenda
HSSE Moment
ASQ Alaska Updates
Introductions
Roundtable Presentation & Discussion
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Some Upcoming Certifications Certification Exam Date Application
Deadline
Manager of Quality/ Organizational Excellence
March 7, 2015 January 21, 2015
Quality Auditor December 6, 2014June 6, 2015
October 17, 2014April 17, 2015
Quality Engineer December 6, 2014June 6, 2015
October 17, 2014April 17, 2015
Quality Inspector March 7, 2015 January 16, 2015
Find these and More at http://asq.org/cert/dates
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ASQ Alaska Next Events
November 6th at CenterPoint West (3700 Center Point Drive)
December- No Events
January- Restart Activities and Events
Remember: Friend us on Facebook
https://www.facebook.com/ASQAlaska
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Introductions
Introduce yourself- name, company, role
What similarities do your snowflakes have?
How you became involved in ASQ
Achieving an Interdependent Quality Culture
Incident-Free
It’s up to you and me
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The highest performing cultures work
Interdependently
Teamwork Influences Quality
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Interdependence
The Bradley Curve
Click to edit Master title style1st Exercise
Front-line: Teams follow procedures when supervisor is around
Front-line Supervisors: Hold 15 minute toolbox meetings every day as required, lessons learned/ action items are not recorded or tracked on a regular basis.
Managers: Visit the workforce once a quarter to observe the culture but rely heavy on the quality team to conduct regular audits.
2nd Exercise
Front-line: Crews are given the opportunity to share lessons learned, opportunities for improvement, quality concerns during toolbox meetings and are not afraid to report concerns or non-conformances.
Front-line Supervisors: Supervisors are involved with quality of work; they encourage continuous improvement and idea sharing.
Managers: Managers regularly visit the workforce and provide “real-time” feedback around productivity, quality and safety culture. They promote quality at all levels of the organization.
Table Exercises
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Success Triangle
Do you know what ones apply to the job?
Are you able to Comply?
Will you commit to comply?
Click to edit Master title styleLead for Success
Communicate and verify your understanding
Assist to train, coach and mentor your associates
Clearly communicate your understanding of expectations regarding compliance
Page 11
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you had where a team did not keep within the triangle?
When have you had teams work well within the triangle?
What helped a team keep within the triangle?
Table Exercises
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The Bradley Curve
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Questions and Answershttp://www.asq-alaska.org/
https://www.facebook.com/ASQAlaska