aspire software manual

Software Manual05.00

Technical Support Web Site: http://ws1.necii.com (registration is required)

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc. 4 Forest Parkway Shelton, CT 06484 necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc. 2006 by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.

Table of ContentsFeatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Alarm Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Analog Communications Interface (ACI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Aspire Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Aspire XL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Automatic Call Distribution (ACD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Call Duration Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Call Forwarding, Fixed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Call Forwarding, Off-Premise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Call Forwarding with Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Call Forwarding/Do Not Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Call Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Call Redirect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Call Waiting / Camp On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Center Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Computer Telephony Integration (CTI) Applications . . . . . . . . . . . . . . . . . . . . 239 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Conference, Voice Call/Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 Continued Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Cordless II/Cordless Lite II Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Department Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Department Step Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273 Dial Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Dial Pad Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277Aspire Software Manual Table of Contents- 1

Table of ContentsDirect Inward Dialing (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 Direct Inward Line (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293 Direct Station Selection (DSS) Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313 Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Display Messaging, Selectable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317 Distinctive Ringing, Tones and Flash Patterns . . . . . . . . . . . . . . . . . . . . . . . . . 318 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320 Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323 Dual Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326 E911 Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327 External Alarm Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332 Flexible System Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334 Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339 Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342 Handsfree and Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344 Handsfree Answerback/Forced Intercom Ringing . . . . . . . . . . . . . . . . . . . . . . . 346 Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357 Hotline, External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360 i-Series Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 inDepth and inDepth+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364 Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366 Intercom Abandoned Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369 ISDN Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380 Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383 Long Conversation Cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386 Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391 Meet Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402 Meet Me Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405 Meet Me Paging Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408 Memo Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413 Microphone Cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417 Multiple Directory Numbers / Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . 419 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427Table of Contents - 2 Aspire Software Manual

Table of ContentsName Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432 Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443 Off Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448 One-Touch Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451 Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458 OPX (Off Premise Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459 Paging, External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460 Paging, Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463 Paging, Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467 PBX Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473 Prime Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479 Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480 Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482 Pulse to Tone Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484 Repeat Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485 Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487 Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490 Ring Tones, Selectable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493 Ringdown Extension, Internal/External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494 Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496 Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501 Secretary Call (Buzzer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504 Secretary Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506 Secure Set Relocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508 Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509 Selectable Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512 Serial Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514 Single Line Telephones, Analog 500/2500 Sets . . . . . . . . . . . . . . . . . . . . . . . . 515 Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518 Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519 T1 Trunking (with ANI/DNIS Compatibility) . . . . . . . . . . . . . . . . . . . . . . . . . . 537 Tandem Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542 Tandem Trunking (Unsupervised Conference) . . . . . . . . . . . . . . . . . . . . . . . . . 544 TAPI Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557 Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561 Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568 Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571 Toll Restriction, Dial Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577 Toll Restriction Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580Aspire Software Manual Table of Contents- 3

Table of ContentsTraffic Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587 Trunk Group Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595 Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598 Trunk Queuing/Camp On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601 Universal Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623 Voice Response System (VRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626 VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643 Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700 Warning Tone For Long Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 705Introduction to Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707 Before You Start Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707 Program 10 : System Configuration Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 721 10-01 : Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 721 10-02 : Location Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723 10-03 : PCB Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725 10-04 : Music on Hold Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 735 10-05 : General Purpose Relay Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737 10-06 : ISDN BRI Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739 10-07 : Conversation Record Circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 741 10-08 : Pre-Ringing Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743 10-09 : DTMF and Dial Tone Circuit Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 745 10-12 : NTCPU Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747 10-13 : In-DHCP Server Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 750 10-14 : Managed Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 752 10-15 : Client Information Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 754 10-16 : Option Information Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 756 10-17 : H.323 Gatekeeper Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758 10-18 : H.323 Alias Address Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 760 10-19 : VOIPU DSP Resource Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 762 10-20 : LAN Setup for External Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 764 10-21 : NTCPU Hardware Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 766 10-22 : Setting the Wake On LAN for APSU . . . . . . . . . . . . . . . . . . . . . . . . . . 768 10-23 : H.323 System Interconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 770 10-24 : Daylight Savings Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 772

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Aspire Software Manual

Table of Contents10-25 : H.323 Gateway Prefix Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774 10-26 : IP System Operation Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 775 10-27 : IP System ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 777 10-28 : SIP Trunk Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 779 10-29 : SIP Proxy Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 781 10-30 : SIP Authentication Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 783 10-33 : SIP Registrar/Proxy Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 785 10-31 : Networking Keep Alive Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 787 10-32 : PRI Networking Channel Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . 789 10-36 : SIP Trunk Registration Information Setup . . . . . . . . . . . . . . . . . . . . . . 791 10-37 : UPnP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 793 Program 11 : System Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 795 11-01 : System Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 795 11-02 : Extension Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 804 11-04 : Virtual Extension Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806 11-06 : ACI Extension Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 808 11-07 : Department Group Pilot Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 11-08 : ACI Group Pilot Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 812 11-09 : Trunk Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814 11-10 : Service Code Setup (for System Administrator) . . . . . . . . . . . . . . . . . . 816 11-11 : Service Code Setup (for Setup/Entry Operation) . . . . . . . . . . . . . . . . . 819 11-12 : Service Code Setup (for Service Access) . . . . . . . . . . . . . . . . . . . . . . . 823 11-13 : Service Code Setup (for ACD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 827 11-14 : Service Code Setup (for Hotel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 829 11-15 : Service Code Setup, Administrative (for Special Access) . . . . . . . . . . 831 11-16 : Single Digit Service Code Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 833 11-17 : ACD Group Pilot Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835 Program 12 : Night Mode Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837 12-01 : Night Mode Function Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837 12-02 : Automatic Night Service Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839 12-03 : Weekly Night Service Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 842 12-04 : Holiday Night Service Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844 12-05 : Night Mode Group Assignment for Extensions . . . . . . . . . . . . . . . . . . 846 12-06 : Night Mode Group Assignment for Trunks . . . . . . . . . . . . . . . . . . . . . 848 12-07 : Text Data for Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 850 12-08 : Night Mode Service Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 852


Table of Contents- 5

Table of ContentsProgram 13 : Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 855 13-01 : Abbreviated Dialing Function Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 855 13-02 : Group Abbreviated Dialing Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857 13-03 : Abbreviated Dialing Group Assignment for Extensions . . . . . . . . . . . . 859 13-04 : Abbreviated Dialing Number and Name . . . . . . . . . . . . . . . . . . . . . . . . 861 13-05 : Abbreviated Dialing Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863 13-07 : Telephone Book Number and Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 865 13-08 : Telephone Book System Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 867 13-09 : Telephone Book Group Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 869 13-10 : Telephone Book Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871 Program 14 : Trunk, Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 873 14-01 : Basic Trunk Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 873 14-02 : Analog Trunk Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 878 14-04 : Behind PBX Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 881 14-05 : Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 883 14-06 : Trunk Group Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 885 14-07 : Trunk Access Map Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 887 14-08 : Music on Hold Source for Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 889 14-09 : ACI Conversation Recording Destination for Trunks . . . . . . . . . . . . . . 891 14-10 : Power Failure Telephone for Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . 893 14-11 : ID Setup for IP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 894 14-12 : SIP Register ID Setup for IP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 896 Program 15 : Extension, Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 899 15-01 : Basic Extension Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 899 15-02 : Multi-Line Telephone Basic Data Setup . . . . . . . . . . . . . . . . . . . . . . . . 901 15-03 : Single Line Telephone Basic Data Setup . . . . . . . . . . . . . . . . . . . . . . . 907 15-05 : IP Phone Terminal Basic Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 911 15-06 : Trunk Access Map for Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 915 15-07 : Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 917 15-08 : Incoming Virtual Extension Ring Tone Setup . . . . . . . . . . . . . . . . . . . 925 15-09 : Virtual Extension Ring Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 927 15-10 : Incoming Virtual Extension Ring Tone Order Setup . . . . . . . . . . . . . . 929 15-11 : Virtual Extension Delayed Ring Assignment . . . . . . . . . . . . . . . . . . . . 931 15-12 : Conversation Recording Destination for Extensions . . . . . . . . . . . . . . 933 15-13 : Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 935 15-14 : Programmable One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 937 15-15 :Aspire Wireless Terminal Basic Data Setup . . . . . . . . . . . . . . . . . . . . . 939 15-16 : SIP Register ID Setup for Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 942 15-19 : System Telephone Book Setup for Extension . . . . . . . . . . . . . . . . . . . . 944



Table of ContentsProgram 16 : Department Group Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 947 16-01 : Department Group Basic Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 947 16-02 : Department Group Assignment for Extensions . . . . . . . . . . . . . . . . . . . 950 16-03 : Secondary Department Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 952 Program 20 : System Option Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 955 20-01 : System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 955 20-02 : System Options for Multi-Line Telephones . . . . . . . . . . . . . . . . . . . . . 957 20-03 : System Options for Single Line Telephones . . . . . . . . . . . . . . . . . . . . . 960 20-04 : System Options for Virtual Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 963 20-05 : Charging Cost Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 965 20-06 : Class of Service for Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 966 20-07 : Class of Service Options (Administrator Level) . . . . . . . . . . . . . . . . . . 968 20-08 : Class of Service Options (Outgoing Call Service) . . . . . . . . . . . . . . . . 971 20-09 : Class of Service Options (Incoming Call Service) . . . . . . . . . . . . . . . . 974 20-10 : Class of Service Options (Answer Service) . . . . . . . . . . . . . . . . . . . . . 976 20-11 : Class of Service Options (Hold/Transfer Service) . . . . . . . . . . . . . . . . 978 20-12 : Class of Service Options (Charging Cost Service) . . . . . . . . . . . . . . . . 981 20-13 : Class of Service Options (Supplementary Service) . . . . . . . . . . . . . . . . 982 20-14 : Class of Service Options for DISA/E&M . . . . . . . . . . . . . . . . . . . . . . . 986 20-15 : Ring Cycle Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 988 20-16 : Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 990 20-17 : Operators Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 994 20-18 : Service Tone Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 996 20-19 : System Options for Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 998 20-20 : Message Setup for Non-Caller ID Data . . . . . . . . . . . . . . . . . . . . . . . . 1000 20-21 : System Options for Long Conversation . . . . . . . . . . . . . . . . . . . . . . . 1001 20-22 : System Options for Aspire Wireless Service . . . . . . . . . . . . . . . . . . . 1003 20-23 : System Options for CTI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1005 20-25 : ISDN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1007 20-28 : System Option for Trunk to Trunk Conversations . . . . . . . . . . . . . . . 1009 Program 21 : Outgoing Call Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1011 21-01 : System Options for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 1011 21-02 : Trunk Group Routing for Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 1014 21-03 : Trunk Group Routing for Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1016 21-04 : Toll Restriction Class for Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 1018 21-05 : Toll Restriction Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1020 21-06 : Toll Restriction Table Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1023 21-07 : Toll Restriction Override Password Setup . . . . . . . . . . . . . . . . . . . . . 1026 21-08 : Repeat Dial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1028 21-09 : Dial Block Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1030 21-10 : Dial Block Restriction Class Per Extensions . . . . . . . . . . . . . . . . . . . . 1032Aspire Software Manual Table of Contents- 7

Table of Contents21-11 : Extension Ringdown (Hotline) Assignment . . . . . . . . . . . . . . . . . . . . 1034 21-12 : ISDN Calling Party Number Setup for Trunks . . . . . . . . . . . . . . . . . . 1036 21-13 : ISDN Calling Party Number Setup for Extensions . . . . . . . . . . . . . . . 1038 21-14 : Walking Toll Restriction Password Setup . . . . . . . . . . . . . . . . . . . . . . 1040 21-15 : Individual Trunk Group Routing for Extensions . . . . . . . . . . . . . . . . . 1042 21-16 : Trunk Group Routing for Networks . . . . . . . . . . . . . . . . . . . . . . . . . . 1044 21-17 : IP (H.323/SIP) Trunk Calling Party Number Setup for Trunks . . . . . 1046 21-18 : IP (H.323) Trunk Calling Party Number Setup for Extensions . . . . . . 1048 21-19 : IP (SIP) Trunk Calling Party Number Setup for Extensions . . . . . . . . 1050 21-20 : SIP Trunk Call Discernment Setup for Extension . . . . . . . . . . . . . . . . 1052 Program 22 : Incoming Call Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1053 22-01 : System Options for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 1053 22-02 : Incoming Call Trunk Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1055 22-03 : Trunk Ring Tone Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1057 22-04 : Incoming Extension Ring Group Assignment . . . . . . . . . . . . . . . . . . . 1059 22-05 : Incoming Trunk Ring Group Assignment . . . . . . . . . . . . . . . . . . . . . . 1061 22-06 : Normal Incoming Ring Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1063 22-07 : DIL Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1065 22-08 : DIL/IRG No Answer Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1067 22-09 : DID Basic Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1069 22-10 : DID Translation Table Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1071 22-11 : DID Translation Number Conversion . . . . . . . . . . . . . . . . . . . . . . . . . 1073 22-12 : DID Intercept Ring Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1076 22-13 : DID Trunk Group to Translation Table Assignment . . . . . . . . . . . . . 1078 22-14 : VRS Delayed Message for IRG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1080 22-15 : VRS Waiting Message for Department Group . . . . . . . . . . . . . . . . . . 1082 22-17 : DID Conversion Table Area Setup for Time Pattern Mode . . . . . . . . 1084 22-18 : Private Call Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1086 22-16 : Private Call Refuse Target Area Setup . . . . . . . . . . . . . . . . . . . . . . . . 1088 Program 23 : Answer Features Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1091 23-01 : System Options for Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . 1091 23-02 : Call Pickup Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1092 23-03 : Universal Answer/Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1094 23-04 : Ringing Line Preference for Virtual Extensions . . . . . . . . . . . . . . . . . 1096



Table of ContentsProgram 24 : Hold/Transfer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1099 24-01 : System Options for Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1099 24-02 : System Options for Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1101 24-03 : Park Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1104 24-04 : Automatic Trunk-to-Trunk Transfer Target Setup . . . . . . . . . . . . . . . 1106 24-05 : Department Group Transfer Target Setup . . . . . . . . . . . . . . . . . . . . . . 1108 24-06 : Fixed Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1110 24-07 : Fixed Call Forwarding Off-Premise . . . . . . . . . . . . . . . . . . . . . . . . . . 1112 Program 25 : VRS/DISA Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1115 25-01 : VRS/DISA Line Basic Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 1115 25-02 : VRS/DISA VRS Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1117 25-03 : VRS/DISA Transfer Ring Group With Incorrect Dialing . . . . . . . . . . 1119 25-04 : VRS/DISA Transfer Ring Group With No Answer/Busy . . . . . . . . . . 1121 25-05 : VRS/DISA Error Message Assignment . . . . . . . . . . . . . . . . . . . . . . . 1123 25-06 : VRS/DISA One-Digit Code Attendant Setup . . . . . . . . . . . . . . . . . . . 1125 25-07 : System Timers for VRS/DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1127 25-08 : DISA User ID Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1130 25-09 : Class of Service for DISA Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1131 25-10 : Trunk Group Routing for DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1133 25-11 : DISA Toll Restriction Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1135 25-12 : Alternate Trunk Group Routing for DISA . . . . . . . . . . . . . . . . . . . . . 1137 25-13 : System Option for DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1139 Program 26 : ARS Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1141 26-01 : Automatic Route Selection Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 1141 26-02 : Dial Analysis Table for ARS/LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . 1143 26-03 : ARS Dial Treatments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1145 26-04 : ARS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1147 26-05 : LCR Carrier Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1148 26-06 : LCR Authorization Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1149 26-07 : LCR Cost Center Code Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1150 26-08 : LCR Manual Override Access Code Table . . . . . . . . . . . . . . . . . . . . . 1151 26-09 : LCR Manual Override Exemption Table . . . . . . . . . . . . . . . . . . . . . . 1152 26-11 : Transit Network ID Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1153 Program 30 : DSS/DLS Console Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1155 30-01 : DSS Console Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1155 30-02 : DSS Console Extension Assignment . . . . . . . . . . . . . . . . . . . . . . . . . 1157 30-03 : DSS Console Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1159 30-04 : Alternate DSS Console Extension Assignment . . . . . . . . . . . . . . . . . . 1166 30-05 : DSS Console Lamp Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1168



Table of ContentsProgram 31 : Paging Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1171 31-01 : System Options for Internal/External Paging . . . . . . . . . . . . . . . . . . . 1171 31-02 : Internal Paging Group Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 1173 31-03 : Internal Paging Group Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1175 31-04 : External Paging Zone Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1178 31-05 : Universal Night Answer/Ring Over Page . . . . . . . . . . . . . . . . . . . . . . 1180 31-06 : External Speaker Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1182 31-07 : Combined Paging Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1184 31-08 : BGM on External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1186 Program 32 : Door Box and Sensor Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1189 32-01 : Door Box Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1189 32-02 : Door Box Ring Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1191 32-03 : Door Box Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1193 Program 33 : CTA and ACI Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1195 33-01 : ACI Port Type Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1195 33-02 : ACI Department Calling Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1197 Program 34 : Tie Line Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1199 34-01 : E&M Tie Line Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1199 34-02 : E&M Tie Line Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1201 34-03 : Trunk Group Routing for E&M Tie Lines . . . . . . . . . . . . . . . . . . . . . 1203 34-04 : E&M Tie Line Toll Restriction Class . . . . . . . . . . . . . . . . . . . . . . . . . 1205 34-05 : Tie Line Outgoing Call Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1207 34-06 : Add / Delete Digit for E&M Tie Line . . . . . . . . . . . . . . . . . . . . . . . . . 1210 34-07 : E&M Tie Line Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1212 34-08 : Toll Restriction Data for E&M Tie Lines . . . . . . . . . . . . . . . . . . . . . . 1214 34-09 : ANI/DNIS Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1216 Program 35 : SMDR and Account Code Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 1219 35-01 : SMDR Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1219 35-02 : SMDR Output Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1221 35-03 : SMDR Port Assignment for Trunk Group . . . . . . . . . . . . . . . . . . . . . 1224 35-04 : SMDR Port Assignment for Department Groups . . . . . . . . . . . . . . . . 1226 35-05 : Account Code Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1228 35-06 : Verified Account Code Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1230 Program 40 : Voice Mail Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1233 40-01 : Voice Mail Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1233 40-02 : Mailbox Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1235 40-03 : Message Recording Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1237 40-04 : Live Recording Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1239 40-05 : Call Information Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1241Table of Contents - 10 Aspire Software Manual

Table of Contents40-06 : Voice Mail Automated Attendant Data Setup . . . . . . . . . . . . . . . . . . . 1243 40-07 : Voice Prompt Language Assignment for VRS . . . . . . . . . . . . . . . . . . 1245 40-08 : Voice Prompt Language Assignment for Mailboxes . . . . . . . . . . . . . 1247 40-09 : Voice Mail Multiple Address Group Setup . . . . . . . . . . . . . . . . . . . . . 1249 40-10 : Voice Announcement Service Option . . . . . . . . . . . . . . . . . . . . . . . . . 1250 40-11 : Pre-Amble Message Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1252 Program 41 : ACD Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1253 41-01 : System Options for ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1253 41-02 : ACD Group and Agent Assignments . . . . . . . . . . . . . . . . . . . . . . . . . 1255 41-03 : Incoming Ring Group Assignment for ACD Group . . . . . . . . . . . . . . 1257 41-04 : ACD Group Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1259 41-05 : ACD Agent Work Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1261 41-06 : Trunk Work Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1263 41-07 : ACD Weekly Schedule Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1265 41-08 : ACD Overflow Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1267 41-09 : ACD Overflow Table Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1269 41-10 : PGDAD Delay Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1271 41-11 : VRS Delay Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1273 41-12 : Night Announcement Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1275 41-13 : VRS Message Number for Night Announcement . . . . . . . . . . . . . . . . 1277 41-14 : ACD Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1279 41-15 : ACD Queue Alarm Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1281 41-16 : ACD Threshold Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1283 41-17 : ACD Login Mode Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1285 41-18 : ACD Agent Identity Code Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1287 41-19 : Voice Mail Delay Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1289 41-20 : ACD Queue Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1291 Program 42 : Hotel Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1293 42-01 : System Options for Hotel/Motel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1293 42-02 : Hotel/Motel Telephone Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1295 42-03 : Class of Service Options (Hotel/Motel) . . . . . . . . . . . . . . . . . . . . . . . 1297 42-04 : Hotel Mode One-Digit Service Codes . . . . . . . . . . . . . . . . . . . . . . . . . 1299 42-05 : Hotel Room Status Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1301



Table of ContentsProgram 44 : ARS/F-Route Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1303 44-01 : System Options for ARS/F-Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1303 44-02 : Dial Analysis Table for ARS/F-Route Access . . . . . . . . . . . . . . . . . . 1304 44-03 : Dial Analysis Extension Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1307 44-04 : ARS/F-Route Selection for Time Schedule . . . . . . . . . . . . . . . . . . . . 1309 44-05 : ARS/F-Route Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1310 44-06 : Additional Dial Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1312 44-07 : Gain Table for ARS/F-Route Access . . . . . . . . . . . . . . . . . . . . . . . . . 1313 44-08 : Time Schedule for ARS/F-Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1315 44-09 : Weekly Schedule for ARS/F-Route . . . . . . . . . . . . . . . . . . . . . . . . . . 1317 44-10 : Holiday Schedule for ARS/F-Route . . . . . . . . . . . . . . . . . . . . . . . . . . 1319 Program 45 : Voice Mail Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1321 45-01 : Voice Mail Integration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1321 45-02 : NSL Option Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1324 45-03 : NSL Timer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1326 Program 47 : IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1329 47-01 : IntraMail System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1329 47-02: IntraMail Station Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 1335 47-03: IntraMail Master Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1339 47-04: Master Call Routing Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . 1341 47-05: Master Announcement Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . 1343 47-06: Master Subscriber Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 1345 47-07: IntraMail Routing Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 1349 47-08: Call Routing Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1351 47-09: Announcement Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1353 47-10: IntraMail Trunk Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1355 47-11: IntraMail Answer Table Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1357 47-12: IntraMail Answer Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1360 47-13: IntraMail Dial Action Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1367 47-14 : Master Directory Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 1374 47-15 : Routing Directory Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . 1377 Program 80 : Basic Hardware Setup for System . . . . . . . . . . . . . . . . . . . . . . . . . 1381 80-01 : Service Tone Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1381 80-02 : DTMF Tone Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1388 80-03 : DTMF Tone Receiver Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1390 80-04 : Call Progress Tone Detector Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 1392 80-05 : Date Format for SMDR and System Reports . . . . . . . . . . . . . . . . . . . 1395



Table of ContentsProgram 81 : Basic Hardware Setup for Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . 1397 81-01 : COIU Initial Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1397 81-02 : DIOPU Initial Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1400 81-03 : 4TLIU Initial Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1402 81-04 : ISDN BRI Layer 1 (T-Point) Initial Data Setup . . . . . . . . . . . . . . . . . 1404 81-05 : ISDN BRI & PRI Layer 2 (T-Point) Initial Data Setup . . . . . . . . . . . 1405 81-06 : ISDN BRI & PRI Layer 3 (T-Point) Timer Setup . . . . . . . . . . . . . . . . 1407 81-07 : CODEC Filter Setup for Analog Trunk Ports . . . . . . . . . . . . . . . . . . . 1409 81-08 : T1 Trunk Timer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1411 81-09 : COIU CODEC Filter Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1415 Program 82 : Basic Hardware Setup for Extension . . . . . . . . . . . . . . . . . . . . . . . 1417 82-01 : Incoming Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1417 82-03 : DSS Console LED Pattern Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1420 82-04 : SLIU Initial Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1422 82-05 : ISDN BRI & PRI Layer 2 (S-Point) Initial Data Setup . . . . . . . . . . . . 1424 82-06 : ISDN BRI & PRI Layer 3 (S-Point) Timer Setup . . . . . . . . . . . . . . . . 1426 82-07 : CODEC Filter Setup for Analog Station Ports . . . . . . . . . . . . . . . . . . 1428 82-08 : Sidetone Volume Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1430 82-09 : SLIU CODEC Filter Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1432 Program 83: Hardware Setup for Aspire Wireless . . . . . . . . . . . . . . . . . . . . . . . . 1435 83-11 : Aspire Wireless Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1435 83-12 : Aspire Wireless Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1437 Program 84 : Hardware Setup for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1439 84-01 : CODEC Information Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1439 84-02 : H.225, H.245 Information Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . 1445 84-03 : NGT Information Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1448 84-04 : VOIPU PCB DHCP Server Mode Setup . . . . . . . . . . . . . . . . . . . . . . . 1450 84-05 : VOIPU IP Address Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1452 84-06 : VOIPU Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1454 84-07 : Firmware Download Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1456 84-08 : Firmware Name Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1458 84-09 : VLAN Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1460 84-10 : ToS Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1461 84-11 : Dterm IP CODEC Information Basic Setup . . . . . . . . . . . . . . . . . . . . 1463 84-12 : H.323 Phone CODEC Information Basic Setup . . . . . . . . . . . . . . . . . 1467 84-13 : SIP Trunk CODEC Information Basic Setup . . . . . . . . . . . . . . . . . . . 1471 84-14 : SIP Trunk Basic Information Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 1475 84-15 : H.323 Keep Alive Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1477



Table of Contents84-16 : VOIPU Limiter Control Gain Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 1478 84-17 : VOIPU Echo Canceller Control Setup . . . . . . . . . . . . . . . . . . . . . . . . 1480 84-18 : VOIPU Echo Canceller Control Setup . . . . . . . . . . . . . . . . . . . . . . . . 1482 84-19 : SIP Extension CODEC Information Basic Setup . . . . . . . . . . . . . . . . 1484 84-20 : SIP Extension Basic Information Setup . . . . . . . . . . . . . . . . . . . . . . . 1488 Program 85 : SHUBU LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1491 85-01 : SHUBU LAN Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1491 85-02 : VLAN Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1493 85-03 : Priority Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1495 85-04 : Port Mirroring Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1497 85-05 : SHUBU VLAN Group Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1499 Program 90 : Maintenance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1501 90-01 : Installation Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1501 90-02 : Setting the Programming Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 1502 90-03 : Save Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1505 90-04 : Load Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1506 90-05 : Slot Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1508 90-06 : Trunk Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1510 90-07 : Extension Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1512 90-08 : System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1513 90-09 : Automatic System Reset Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1514 90-10 : System Alarm Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1516 90-11 : System Alarm Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1520 90-12 : System Alarm Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1522 90-13 : System Information Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1524 90-16 : Main Software Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1526 90-17 : Firmware Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1527 90-18 : Password Initialization for Japanese Character Telephone . . . . . . . . . 1529 90-19 : Dial Block Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1530 90-20 : Traffic Report Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1531 90-21 : Traffic Report Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1533 90-22 : NGT Terminal Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1534 90-23 : Deleting Registration of IP Telephones . . . . . . . . . . . . . . . . . . . . . . . 1536 90-24 : System Alarm Report Notification Time Setup . . . . . . . . . . . . . . . . . 1537 90-25 : System Alarm Report CC Mail Setup . . . . . . . . . . . . . . . . . . . . . . . . . 1539 90-26 : Program Access Level Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1540 90-27 : Aspire Wireless System ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1542 90-30 : VOIPU Firmware Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1543 90-31 : DIM Over Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1544



Table of ContentsProgram 91 : Aspire Wireless Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1547 91-06 : Aspire Wireless Subscription, New . . . . . . . . . . . . . . . . . . . . . . . . . . . 1547 91-07 : Aspire Wireless Subscription, Delete . . . . . . . . . . . . . . . . . . . . . . . . . 1549 Program 92 : Copy Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1551 92-01 : Copy by Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1551 92-03 : Copy by Port Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1555 92-04 : Extension Data Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1558 92-05 : Data Swap Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1561 92-06 : Fill Extension Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1564 92-07 : Delete Port Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1566 Program 99 : MF Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1569 99-01 : MF Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1569



Table of Contents



Features


Features 1

2

Features


About This ManualAbout This Manual

Section 1 - Features

Before Reading This SectionThis section provides detailed information on the systems features. If you dont know what the various features are, review the Table of Contents for this section and the manuals Index. After reviewing, turn back to this section for the specics.

Using This SectionThe features in this section are in alphabetical order, like a dictionary. This section subdivides each feature denition into headings as follows: Description tells what the feature is and describes its benets. Along with the Description are the Conditions and Default Setting. Conditions provides the features operational limits (if any). Default Setting outlines how the feature works with the default programming. When initially installed, the system uses the default setting. For specic default settings on each program, refer to the chart at the end of this book. Programming explains the system programming that lets you customize the feature. Some features require programming; others dont. If you decide to customize a feature, use Section 2 to enter the change into the system. Related Features presents the feature interaction. Operation consists of instructions on how to use each feature.

Read These Notes Simplifying Keyset Operation with One-Touch Keys... A keyset user can access many features through Service Codes (e.g., Service Code *16 leaves a Message Waiting for a co-worker). To streamline the operation of their phone, a keyset user can store these codes under One-Touch Keys. This provides one-button operation for almost any feature. To nd out more, turn to the One-Touch Calling and One-Touch Serial Operation features. Programmable Keys... When reading an instruction using programmable keys, you will see a notation similar to (PGM 1507 or SC 89nn). This means that the key requires function code nnn, and you can program this code through Program 15-07 or by dialing Service Code 851 or 852. Refer to the Programmable Function Keys feature for more information. Using Handsfree... The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key or CALL key to answer or place a call. For extensions without Automatic Handsfree, the user must: Lift the handset or press SPK for Intercom dial tone Lift the handset or press SPK, then press a line key for trunk dial tone


Features

3

About This ManualPort Assignments: How the System Assigns Ports to the PCBsPort Calculation for Trunks: With the 4COIU-LS1, 8 COIU-LS1, 4COIU-LG1, 8COIU-LG1, 4DIOPU-A1, 8DIOPU-A1, 2BRIU, 4BRIU, and 8BRIU PCBs, the system detects the type of PCB (trunk or extension) and assigns the required extension or trunk ports to the slot. The system will use the next available port numbers - it will not reserve any ports. The T1/PRI PCB assigns the rst 24 consecutive trunk ports. The VoIP PCBs (4VOIPU, 4VOIPDB, 16VOIPU, and 16VOIPDB) are assigned trunks ports appropriate to the PCB. For example, the 4VOIPU uses 4 trunk ports - the 16VOIPU uses 16 trunk ports. If all the ports for the PCB will not be used, they can be undened in Program 1003-01, but the ports are still reserved for use by the VoIP PCB. Port Calculation for Extensions: With the 8/16/32ESIU or 8SLIU PCBs, the system detects the type of PCB (trunk or extension) and assigns the required number of extension ports for the PCB to the slot. For example, the 8ESIU will have 8 station ports assigned - the 16ESIU will have 16 ports assigned.

4

Features


Charts and IllustrationsCharts and Illustrations

Table 1: Abbreviated and Post Dialing Service Codes Abbreviated Service Codes1Code Starting with an asterisk (*) Starting with a pound sign (#)

For this feature. . . * (+ ext. no.) # Directed Call Pickup

When you are. . . Picking up a call ringing or waiting at an extension Picking up a call ringing an extension in your own pickup group Answering a Message Waiting Request Making a Combined Page Enabling a Call Forwarding option Disconnecting a call in progress on a trunk Setting up Selectable Display Messaging, Off Premise Call Forwarding or Personal Greeting Logging out of or on to an ACD Group Picking up a call parked in a system Park orbit (01-64) Splitting (switching) between calls on an SLT Calling your mailbox

For this feature. . . System Programming Password Protection Account Codes

When you are. . . Entering the telephone programming mode Entering an Account Code from an SLT

Group Call Pickup

0

Message Waiting

Central Ofce Calls, Answering Conference

Using Universal Answer to pick up a call ringing over the paging system Adding a caller to a Conference from an SLT Dialing a Common Abbreviated dialing number Flashing a trunk from an SLT Dialing a Group Abbreviated Dialing number

1 (+ Zone 0-8) 2 (+ option) 3 (+ trunk no.) 4

Paging

Call Forwarding

Abbreviated Dialing

Forced Trunk Disconnect Call Forwarding, Off Premise, Selectable Display Messaging, Voice Response System (VRS) Automatic Call Distribution (ACD) Park

Flash Abbreviated Dialing

5 6 (+ orbit) 7

Last Number Redial Park

Using Last Number Redial Parking a call in a system Park orbit (01-64) Using Personal Abbreviated Dialing Setting up an Unsupervised Conference Placing an outside call over a specic trunk

Call Waiting / Camp On

Abbreviated Dialing

8

Voice Mail

Tandem Trunking (Unsupervised Conference) Central Ofce Calls, Placing

91 Also

Not Used see Tables 2 and 3.


Features

5

Charts and IllustrationsTable 2: Abbreviated and Post Dialing Service Codes Single Digit Post Dialing Codes For this feature. . . 1 2 3-5 6 7 8 0 # Voice Over Off Hook Signaling Voice Mail Message Waiting Department Step Calling Handsfree Answerback / Forced intercom Ringing Call Waiting / Camp On / Callback / Trunk Queuing When you are. . . Changing the signaling mode of your outgoing Intercom call Camping on to or leaving a Callback at a busy extension or trunk Not used Sending a Voice Over to a busy extension after hearing Busy/Ring tone Sending off-hook signal tones to a busy extension Leaving a message in a co-workers mailbox after calling their busy or unanswered extension Leaving a Message Waiting at a co-workers busy or unanswered extension Cycling to the next member of a Department Calling Group

6

Features


Charts and IllustrationsTable 3: Service Codes by Number Dial this Service Code. . .11

When you are. . .

For this feature. . .

Also see Function Key. . .

Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Entering an Account Code Picking up a call ringing or waiting at another extension Picking up a call ringing an extension in your own pickup group (except Ring Group calls) Answering a Message Waiting request Making a Combined Page Canceling Call Forwarding Activating Personal Answering Machine Emulation Activating Call Forwarding when Busy/Not Answered Activating Call Forward Follow Me at the destination extension Activating Call Forwarding Immediate Activating Call Forwarding when Unanswered (delayed) Activating Call Forwarding (Both Ringing) Disconnecting a call in progress on a trunk Activating and canceling Selectable Display Messaging Forwarding your calls to an offpremise telephone number Recording, listening to or erasing a Personal Greeting or Park and Page Account Codes Directed Call Pickup Voice Response System (VRS) Group Call Pickup -

* + Enter Account Code + * **

*#

24

*0 *1 *2 + 0 *2 + 1 + Type (2-4)

Message Waiting Paging Call Forwarding Voice Mail (Personal Answering Machine Emulation) Call Forwarding Call Forwarding with Follow Me Call Forwarding Call Forwarding Call Forwarding Forced Trunk Disconnect Selectable Display Messaging Call Forwarding OffPremise Voice Response System (VRS) (Personal Greeting)

38 16 16

*2 + 2 + Destination + Type (24) *2 + 3 + Destination + Type (24) *2 + 4 + Destination + Type (24) *2 + 6 + Destination + Type (24) *2 + 7 + Destination + Type (24) *3 (After #9 + 001-200 + busy) *4 + 3 + Message (01-20), or *4 + 3 + Hang up to cancel *4 + 6 + Trunk access code + Outside number, or *4 + 6 + Hold + Hang up to cancel *4 + 7 + Record message + # + Condition (2, 4, 6 or 7) + Destination + Type (2 or 3) or *4 + 7 + 3 to cancel

16 16 16 16 16 17 17

17


Features

7


When you are. . .



Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Logging out of or in to an ACD group Picking up a call parked in a system Park orbit (01-64) Splitting (switching) between calls on an SLT Calling your mailbox Step Calling through a Department Group Entering the system programming mode Backing up system data Entering an Account Code at an SLT Using Universal Answer Code to pick up a call ringing over the paging system Activating Conference from a Single Line (500/2500) set Dialing a Common Abbreviated Dialing number Flashing a trunk from an SLT Dialing a group Abbreviated Dialing number Using Last Number Redial Parking a call in a system Park orbit (1-8, 01-32 or 01-64) Using Personal Abbreviated dialing Setting up an Unsupervised Conference Placing a call over a specic trunk Automatic Call Distribution (ACD) Park Call Waiting / Camp On Voice Mail Department Step Calling System Programming Password Protection Maintenance Account Codes Central Ofce Calls, Answering Conference Abbreviated Dialing Flash Abbreviated Dialing Last Number Redial Park Abbreviated Dialing Tandem Trunking (Unsupervised Conference) Central Ofce Calls, Placing *10 *04 + orbit 67 36 -

*5 *6 + Orbit (01-64) *7 *8 # #*#* #*# 9 Hookash + ## + Enter Account Code + Hookash #0

Hookash + #1 + extension + hookash twice #2 + bin #3 #4 + bin #5 #6 + orbit (01-64) #7 #8

27 28 *04 + orbit (1-64) -

#9 + 001 -200

*01 + trunk (001-200)

8

Features



When you are. . .



Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Leaving a Message Waiting at a co-workers busy or unanswered extension Changing the signaling mode of your outgoing Intercom call Camping On or leaving a Callback for a busy extension or trunk Listening to the General Message Checking an extensions number Sending a Voice Over to a busy extension after hearing Busy/ Ring Tone. Sending off-hook signal tones to a busy extension Listening for the time Placing a call using ARS or Trunk Group Routing Using Dial Block A supervisor using Dial Block Setting Automatic Transfer Setup for each Department Group Cancelling Automatic Transfer Setup Setting the destination for Automatic Transfer Setup for each Department Group Setting Delayed Transfer for each Department Group Cancelling Delayed Transfer Message Waiting 38

0 (Off-hook)

1 (Off-hook)

Handsfree Answerback/Forced Intercom Ringing Callback/Camp On/ Trunk Queuing Voice Response System (VRS) Voice Response System (VRS) Voice Over

-

2 (Off-hook)

35

4 (On-hook) 6 (On-hook) 6 (Off-hook)

48

7 (Off-hook) 8 (On-hook) 9

Off Hook Signaling Voice Response System (VRS) Automatic Route Selection Trunk Group Routing Toll Restriction, Dial Block Toll Restriction, Dial Block Transfer Transfer Transfer

33 *02

100 + code + 0 101 + code + 0 102 + Group number (1-8 or 01-64) 103 + Group number (1-8 or 01-64) 104 + Group number (1-8 or 01-64) + mode + extension 105 + Group number (1-8 or 01-64) 106 + Group number (1-8 or 01-64)

-

Transfer Transfer

-


Features

9


When you are. . .



Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Setting up DND for each Department Group Cancelling DND for each Department Group SLT Listening to the General Message Recording, listening to or erasing the General Message Recording, listening to or erasing a VRS Message Night Mode Switching for other group Common Cancelling Service Code Print the SMDR Extension Accumulated printout Print the SMDR Group Accumulated printout Print the SMDR Account Code Accumulated printout Transferring a call to the VRS. This can also be used for routing ANI/DNIS to the VRS. Leaving a message at an extension, without rst calling that extension Enabling DND at a room telephone Canceling DND at a room telephone Enabling DND for another room telephone Canceling DND at another room telephone Setting up a Wake Up call for your own room telephone Transfer Transfer Voice Response System (VRS) Voice Response System (VRS) Voice Response System (VRS) Night Answer TBD Station Message Detail Recording (SMDR) Station Message Detail Recording (SMDR) Station Message Detail Recording (SMDR) Transfer -

107 + Group number (1-8 or 01-64) 108 + Group number (1-8 or 01-64) 111 112 + 3 to erase, 5 to listen or 7 to record 116 + 3 to erase, 5 to listen or 7 to record 118 120 121 122 123 882

126

Hotel/Motel (Message Waiting) Hotel/Motel (Do Not Disturb) Hotel/Motel (Do Not Disturb) Hotel/Motel (Do Not Disturb) Hotel/Motel (Wake Up Call) Hotel/Motel (Wake Up Call)

-

127 128 129 130 131

-

10

Features



When you are. . .



Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Canceling a Wake Up Call for your own room telephone Setting a Wake Up Call for another guests room telephone Canceling a Wake Up Call for another guests room telephone Enabling Room to Room Call Restriction for a guests room telephone Disabling Room to Room Call Restriction for a guests room telephone Changing a rooms telephone Toll Restriction (When Checked In) level Setting a room as checked in Setting a room as checked out Setting a room as available (clean) from the rooms telephone Setting a room as available (clean) from another telephone Requesting a Room Status Printout To block/busy out outbound usage on a trunk with Trunk Port Disable. Logging in (0) or logging out (1) for your Department Calling Group Enabling Conversation Record at an SLT set Logging out of or in to an ACD Group from an SLT Activating Work Time from an SLT Hotel/Motel (Wake Up Call) Hotel/Motel (Wake Up Call) Hotel/Motel (Wake Up Call) Hotel/Motel (Room to Room Call Restriction Hotel/Motel (Room to Room Call Restriction) Hotel/Motel (Toll Restriction When Checked In) Hotel/Motel (Room Status) Hotel/Motel (Room Status) Hotel/Motel (Room Status) Hotel/Motel (Room Status) Hotel/Motel (Room Status Printouts) Central Ofce Calls, Placing Department Calling -

132 133 134 135

136

-

137

-

138 139 140

-

141 142 145 + trunk # + 1 (block) 145 + trunk # + 0 (enable) 150 + 0 (install) or 1 (remove)

-

154 155 156

Voice Mail Automatic Call Distribution (ACD) Automatic Call Distribution (ACD)

*17


Features

11


When you are. . .



Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Canceling Work Time from an SLT Activating Rest Mode from an SLT Canceling Rest Mode from an SLT ACD Recording for SLT Overriding Toll Restriction Changing Toll Restriction for a checked in room Logging an agent into their ACD Group Logging an agent out of their ACD Group Supervisor assigning an agent into another ACD Group or changing an agents status Changing your ACD Group assignment Answering a call on a specic trunk Monitoring a rooms phone Changing the COS of another extension. Must be allowed in Program 20-13-28. Changing the language of a display phone. Changing the ability for a second call with DID/DISA/DIL Transferring an Aspire Wireless call when out of range Programming extension names Automatic Call Distribution (ACD Automatic Call Distribution (ACD) Automatic Call Distribution (ACD) Automatic Call Distribution (ACD) Toll Restriction Hotel/Motel (Toll Restriction [Checked in]) Automatic Call Distribution (ACD Automatic Call Distribution (ACD Automatic Call Distribution (ACD Automatic Call Distribution (ACD) Central Ofce Calls, Answering Hold Hotel/Motel (Room Monitor) Class of Service *17 *13 *13 -

157 158 159 Hookash + 160 163 + 6-digit code + line + phone number 166 167 168 169

170 + ACD Group 172 + Line number (001-200)

-

175 177

178 + 0-9 179 + 1 (set) or 0 (cancel) 189 800 + extension # + enter name + HOLD

Alphanumeric Display / Maintenance Central Ofce Calls, Answering Aspire Wireless Name Storing

55

12

Features



When you are. . .



Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Making an Internal Zone Page Making an All Call Internal Page Placing a call to a Door Box Making an External Zone page Making an External All Call page Placing an outside call over a trunk group Overriding Do Not Disturb or Call Forwarding Stepping through a Department Group Sending a Call Waiting tone to a busy extension Breaking into another extensions call Listening to the incoming ring choices Changing the signal type for calling an extension Saving a number (from SLT) or dialing a saved number Activating Day 1 Mode Activating Night 1 Mode Activating Midnight 1 Mode Activating Rest 1 Mode Activating Day 2 Mode Activating Night 2 Mode Activating Midnight 2 Mode Activating Rest 2 Mode Changing your extensions incoming ring tones Enabling Handsfree Answerback for incoming Intercom calls Calling off-premise with a Door Box Paging, Internal Door Box External Paging Central Ofce Calls, Placing Call Forwarding Do Not Disturb Department Step Calling Call Waiting Barge In Selectable Ring Tones Intercom Save Number Dialed Night Service 21 + zone 22 19 + zone 20 *02 + group 37 36 33 30 09 + 1 09 + 2 09 + 3 09 + 4 09 + 5 09 + 6 09 + 7 09 + 8 -

801 + zone (1-9 or 01-64) 801 + zone (0 or 00) 802 + Door Box (1-4 or 1-8) 803 + zone (1-4 or 1-8) 803 + zone (0) 804 + trunk group (1-8 or 1-9 or 001-200) 807 808 809 810 811 + 1 (ICM) or 2 (trk) + tone (1-8) 812 815 818 + 1 818 + 2 818 + 3 818 + 4 818 + 5 818 + 6 818 + 7 818 + 8 820 + 1 (ICM) or 2 (trk) + tone (1-8) 821

Selectable Ring Tones Handsfree Answerback/Forced Intercom Ringing Call Forwarding, OffPremise Door Box

822

54


Features

13


When you are. . .



Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Enabling Forced Ringing for incoming Intercom calls Enabling/disabling Dial Pad Conrmation Tone Turning Background Music on and off Checking, setting or canceling an alarm Setting the system Time Checking or changing ring volume Remote maintenance Placing a call on Group Hold Setting Automatic Trunk Forwarding (following Program 2404-01 destination). Cancelling Automatic Trunk Forwarding when activated by service code 833. Setting and cancelling Automatic Trunk Forwarding. Handsfree Answerback/ Forced Intercom Ringing Dialing Pad Conrmation Tone Background Music Alarm Time and Date Volume Control Hold Call Forwarding, OffPremise Transfer, Tandem Trunking Call Forwarding, OffPremise Transfer, Tandem Trunking Call Forwarding, OffPremise Transfer, Tandem Trunking Do Not Disturb 04 -

823 824 825 827 + 1 or 2 + time, or 827 + 1 or 2 + 9999 to cancel 828 + hour + minutes 829 830 832 833 + Line number (001-200)

834 + Line number (001-200)

835 + Line number (001-200) + time mode (1-8)

840 847 + 0 (Cancel) 1 (Trk calls) 2 (Paging, ICM, Call Forward and transfers) 3 (All calls) 4 (Call Forwards) 849 850

System alarm message delete Activating Do Not Disturb

Placing a call on Exclusive Hold at a SLT set. Camping On to an extension when calling into the system through the VRS

Hold Voice Response System (VRS)

35

14

Features



When you are. . .



Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Changing the function of a programmable key using 851 service codes Changing the function of a programmable key using 852 service codes Storing Common Abbreviated Dialing numbers Storing Group Abbreviated Dialing numbers Programming a One-Touch Key or Personal Speed Dial Answering a call ringing a phone in your pickup group (except Ring Group calls) Parking a call or picking up a parked call at an extension Retrieving a call from Exclusive Hold at a SLT set. DID ACD Access Code Picking up a call from Group Hold Joining a Meet Me Conference or Meet Me Page on an Internal Paging Zone (if your extension is in the group called) Joining a Meet Me Conference or Meet Me Page if your extension is not in the group paged Joining a Meet Me Conference or Meet Me Page on an External Paging Zone Using Network Message Lamp Control Answering a call ringing a phone in another pickup group (except Ring Group calls) Programmable Function Keys One-Touch Serial Operation Abbreviated Dialing Abbreviated Dialing One-Touch Dialing Group Call Pickup -

851 + key + code

852 + key + code

-

853 + bin + number + HOLD + Name + HOLD to store 854 + bin + number + HOLD + Name + HOLD to store 855 + One Touch key + code 856

-

857 859 860 862 863

Park Hold Automatic Call Distribution (ACD) Hold Meet Me Conference Meet Me Paging

23 or 32

864 + zone paged (0-9 or 00-64) 865 + zone (0-8)

Meet Me Paging

23 or 32

Meet Me Conference Meet Me Paging Networking Group Call Pickup

23 or 32

866 868 + pickup group (1-8 or 1-9 or 01-64)

26 + group


Features

15


When you are. . .



Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key rst). Answering a call ringing a phone in another pickup group if you dont know the groups number (except Ring Group Calls) Canceling a Callback request Canceling Messages Waiting you have left at a specic extension Canceling all Messages Waiting you have left at other extensions Temporarily overriding an extensions Toll Restriction Clearing number saved by Last Number Redial Using the General Purpose Relay Changing the Music on Hold Tone Routing ANI/DNIS to the VRS. It can also be used when transferring to VRS. Enabling the data communication auto-answer mode Accessing the VRS Clearing the number saved by Save Number Redial Turning off the E911 alarm. Using Voice Over after calling a busy extension Splitting between two calls on an SLT Testing Callback operation for SLT Group Call Pickup 25

869

870 871 + ext 873 875 + pswd (0000) + place outside call 876 880 + Relay (0-8) 881 + 00 (no tone), 01 (general) or 02 (holiday) 882

Callback Message Waiting Message Waiting Toll Restriction Override Last Number Redial Paging, External Night Service Music on Hold Transfer Voice Response Service (VRS) Data Communications Voice Response Service (VRS) Save Number Redial E911 Voice Over Call Waiting Callback

51 -

883 884 885 886 890 894 899

-

48

-

16

Features


Charts and IllustrationsTable 4: Service Codes by Feature For this feature...1 Except

Dial this Service Code...1

When you are...

Also see Function Key...

where indicated, dial Service code form Intercom dial tone (e.g., press idle CALL key rst). 853 + bin + number + HOLD + Name + HOLD to store 854 + bin + number + HOLD + Name + HOLD to store #2 + bin #4 + bin #7 + bin Storing Common Abbreviated Dialing numbers Storing Group Abbreviated Dialing numbers Dialing a Common Abbreviated Dialing number Dialing a Group Abbreviated Dialing number Using Personal Abbreviated Dialing Entering an Account Code Entering an Account Code at an SLT Checking, setting or canceling an alarm Selecting the language to be used on display keysets. Transferring an Aspire Wireless call when out of range Logging out of or in to an ACD Group Logging out of or in to an ACD Group from an SLT Activating Work Time from an SLT Canceling Work Time from an SLT Activating Rest Mode from an SLT Canceling Rest Mode from an SLT ACD Recording for SLT Allowing ACD Agent to log into a group Allowing ACD Agent to log out of a group Allowing supervisor to change agents status Changing your ACD Group assignment DID ACD Access Code Placing an call using Trunk Group Routing or Automatic Route Selection *02 *17 *17 *13 *13 27 28 *10

Abbreviated Dialing

Account Codes

* + Enter Account code + * Hookash + ## + Enter account code + Hookash

Alarm Alphanumeric Display Aspire Wireless Automatic Call Distribution (ACD)

827 + 1 or 2 + time, or 827 + 1 or 2 + 9999 to cancel 178 + 0-9 189 *5 155 156 157 158 159 Hookash + 160 167 168 169 170 + ACD Group 860

Automatic Route Selection or Trunk Group Routing

9


Features

17

Charts and IllustrationsTable 4: Service Codes by Feature For this feature...1 Except

Dial this Service Code...1

When you are...

Also see Function Key...

where indicated, dial Service code form Intercom dial tone (e.g., press idle CALL key rst). 825 810 *2 + 0 *2 + 7 + Destination + Type (2-4) *2 + 6 + Destination + Type (2-4) *2 + 2 + Destination + Type (2-4) *2 + 6 + Destination + Type (2-4) *2 + 7 + Destination + Type (2-4) *2 + 4 + Destination + Type (2-4) Turning Background Music on and off Barging in on a busy co-workers extension Canceling Call Forwarding Activating Call Forwarding (Both Ringing) Activating Call Forwarding when Busy Activating Call Forwarding when Busy/ Not Answered Activating Call Forwarding when Unanswered (delayed) Activating Call Forwarding Follow Me Activating Call Forwarding Immediate Forwarding your calls to an off-premise telephone number 04 34 16 16 16 16 16 16 16 17

Background Music Barge In Call Forwarding

Call Forwarding Off-Premise

*4 + 6 + Trunk access code + Outside number, or *4 + 6 + Hold + Hang up to cancel 833 + Line number (001-200) 834 + Line number (001-200) 835 + Line number (001-200) + time mode (1-8)

Setting Automatic Trunk Forwarding (following Program 24-04-01 destination). Cancelling Automatic Trunk Forwarding when activated by service code 833. Setting and cancelling Automatic Trunk Forwarding. Calling off-premise with a Door Box

54

Call Forwarding, OffPremise Door Box Call Forwarding/Do Not Disturb Override Call Forwarding with Follow Me Call Waiting / Camp On Callback / Camp On / Trunk Queuing

822

807 *2 + 3 + Destination + Type (2-4) *7 or 894 2 870 899

Overriding an extensions Call Forward or DND setting. Activating Call Forward Follow Me at the destination extension Splitting (switching) between calls on an SLT Camping On or leaving a Callback for a busy extension or trunk Canceling a Callback request Testing Callback operation for SLT

37 16 35 -

18

Features


Char

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