Using the eXtension Ask an Expert system

Ask an Expert

What is Ask An Expert?Replaces AnswerlinkA way for the public to ask questions on-line

to Extension specialists across the countryQuestions filtered to Extension specialists via:

Your area of expertiseYour location (state, county)Your workload (the Ask-bot)

Emails will:Notify you of a question assigned to youNotify end-user that question has been

received and answered

Two partsButton (in left navbar in the CSU Extension

template) steers them to the eXtension Ask an Expert sitehttp://www.extension.org/ask

You go into the Ask an Expert site to:Set preferences, filters, signatureAnswer questionshttp://faq.extension.org/

GuidelinesAnswer what they ask

Sometimes it may be hard to figure outThey may ask several questionsThey may ask it badly

Answer question early in text (1st para)Use links for more informationProvide references

Answer quickly: 2 daysIf you don’t know: recruit!More details available at:http://about.extension.org/wiki/

Suggested_Guidelines_for_Responding_to_Questions_Submitted_through_Ask_an_Expert

Before you do any of this…You need an eXtension ID!https://www.extension.org/people/signupLots of benefits other than Ask An Expert

Network with other Extension professionals Technology Connect sessions: 30 Minute

Sessions at noon several times a monthSocial Networking communities

Second Life, Twitter, Facebook