Alan MaguireProject Manager

Angliss Consulting

ASEAN – Australia Development Cooperation

Program (AADCP) Phase II

Toolbox Development for a Priority Tourism Labor

Division

Regional Workshop

Bangkok, 08 August 2012

Master Trainer and Master Assessor Analysis

Slide 1

To gather feedback from participants at the National Workshops on criteria for selecting individuals to do Master Trainer and Master Assessor training in Bali in October/November

What was the task?

Slide 2

Participants were asked the following questions:

(a) What are the qualities that make a good trainer?(b) What special skills and abilities will a Master Trainer

and Master Assessor need to train and assess others using the toolboxes?

(c) How should your country choose its Master Trainers and Assessors?

What questions did we ask?

Slide 3

Feedback was grouped under the following headings:

Personal attributes

Training qualifications

Training experience

Academic and vocational qualifications

Industry experience

Knowledge/skills

Other

What feedback was received?

Slide 4

Personal attributes Responsible, respectable and credible reputation. Flexible and adaptable with a positive attitude. Hardworking with an ability to work under pressure. Encouraging, motivating, engaging and

approachable. Confident and motivated with a sense of humour. Firm, fair and honest. Passionate about the project and willing to share

knowledge with others.

What was the resulting key selection criteria?

Slide 5

Training qualifications Certified ‘Train the Trainer’ qualification with

currency National Master Assessor licence (for Master

Assessors)

Training experience Experience in Competency based Training (and

Competency-based Assessment for Assessors) Training skills and experience Vocational knowledge and experience

Key selection criteria

Slide 6

Academic and vocational qualifications Minimum relevant vocational qualifications Preferred qualification: Bachelor degree in

tourism or hospitality

Industry experience Minimum 5 years industry experience in tourism

and/or hospitality with currency Supervisory or managerial experience

Key selection criteria

Slide 7

Knowledge and Skills English proficiency (speaking, listening, reading

and writing) plus at least one other language Knowledge of ASEAN and ASEAN tourism Knowledge and understanding of CBT and CBA

(trainers and assessors) Computer literate Leadership, administrative and financial skills 

Key selection criteria

Slide 8

Other desirable qualities Availability to complete course and committed to

long term involvement in training program Member of approved industry training

association or NTO In good health Citizenship in country of residence Understanding of wider context and goals of

ASEAN tourism Able to form good relationship with stakeholders

 

Key selection criteria

Slide 9

Application form submitted to National Tourism Organisation (NTO) including personal contact details, training, academic and vocational qualifications and experience, industry experience, special knowledge and skills and availability as well as the names of two referees. Covering letter should include a statement why the applicant would like to do the course and subsequently work as a Trainer or Assessor. Current CV to be included with application

Suggested selection process

NTO to shortlist at least 6 applicants, conduct interviews and rank them in order of preference and provide the ranking to the Selection Review Panel who will recommend 3 for inclusion in the program

The Selection Review Panel would comprise the Chairman of the ATPMC, an ASEC representative and a member of the Project Team

Formal letter of offer to be signed by successful applicants with endorsement from employer and a statement guaranteeing commitment to the program for a minimum of 2 years

Suggested selection process

Discussions took place in all the National Workshops as to whether the same person could be both a Master Trainer and Master Assessor. The results were:

The groups were divided on a 50/50 basis with half of the participants suggesting it was better to separate Master Trainer from Master Assessor training and the other half suggesting they could be combined

Other discussions

If separated it was suggested that Master Trainers could come from either industry or education and training and Master Assessors from industry.

If Master Trainers came mostly from industry then the emphasis of the Train the Trainer program should be on training techniques and how to use the toolboxes in their training delivery.

Other discussions

If Master Trainers came mostly from education then it was felt the trainers need to come from a good industry background in tourism and hospitality or the emphasis in the training should be mostly on relating their training to industry needs.

It was felt that it would be more difficult for industry people to be released by their employers compared to academic and training staff and therefore there would likely be more educators and trainers in the first four weeks (Master Trainer course) and more industry people in the second two weeks (Master Assessors).

Other discussions

There was plenty of support for allowing the same people to do both Master Trainer and Master Assessor training but it was felt that because of integrity issues trainers should not be allowed to assess the group they have been training. Trainers would simply swap groups with another Master Trainer/Assessor when assessment took place.

The Project Team is of the opinion that Master Trainer and Master Assessor can be combined as one person needs to have a deep understanding of both areas but that issues of integrity and of availability to do the whole six weeks training course need to be realistically taken into consideration.

Other discussions

Open forum: Please feel free to make:

(a) General comments about the Master Trainer and Assessor Feedback analysis

(b) Any specific comments about particular issues covered

What happens next?

Questions or Comments?

Slide 16

Alan MaguireManager, International ProjectsWilliam Angliss InstituteMelbourne, Australia

For further information or queries:alanm@angliss.edu.auwww.angliss.edu.au

Thank you.

Slide 17