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Valuable resources for today’s mechanical service and collision repair professionals

Automotive Service Association®

Driving Your Success!

Value of an ASA MembA Automotive Service Association

ASAshop.org . . . . . . . . . . . . . . . . . . 5 AutoInc. Magazine . . . . . . . . . . . . . . 5 ASA Division Newsletters . . . . . . . . . 6 ASA Signage . . . . . . . . . . . . . . . . . . 6 ASA Shop Locator . . . . . . . . . . . . . . 6 ASA News-Network . . . . . . . . . . . . . 6 ASA Ultimate Buyers Guide. . . . . . . . 6 Labor Law Posters . . . . . . . . . . . . . . 6 Limited Warranty Agreements . . . . . 6

B Business Aids Reynolds & Reynolds . . . . . . . . . . . . 7

C Credit Card Processing Vantiv . . . . . . . . . . . . . . . . . . . . . . . 7 Ignite Payments/First Data . . . . . . . . 7

Communications On-Hold Concepts . . . . . . . . . . . . . . 7

E Education & Training The International Autobody Congress and Exposition (NACE) NACE | Automechanika Chicago . . . . . . . . . . 8 Congress of Automotive Repair and Service (CARS) . . . . . . . . . . . . . . . . 8 Motor Age Training . . . . . . . . . . . . . 8

Email Marketing and Online Surveys Constant Contact . . . . . . . . . . . . . . 8

Estimating and Diagnostic Programs ALLDATA . . . . . . . . . . . . . . . . . . . . 8 AudaExplore . . . . . . . . . . . . . . . . . . 8 CCC Information Services . . . . . . . . . 9 Identifix . . . . . . . . . . . . . . . . . . . . . 9 Mitchell 1 . . . . . . . . . . . . . . . . . . . . 9 Mitchell International . . . . . . . . . . . . 9

F Financial Services ASA Federal Credit Union . . . . . . . . . 9 Federated Insurance . . . . . . . . . . . 10 Keystone Insurers Group . . . . . . . . 10 Meadowbrook Insurance . . . . . . . . . 10 Synchrony Financial . . . . . . . . . . . . 10

Editor’s Note: ASA is always working to ensure the savings through our benefit programs are current and give our members the most value possible. But from time to time, vendor relationships or the terms themselves may change. The benefits listed in the ASA Membership Benefits Guide are effective as of 2-16-17 and may be subject to change at any time.

Table of ContentsA

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J Jobs ASA Career Center . . . . . . . . . . . . 10

L Learning Automotive Management Institute (AMi) . . . . . . . . . . . . . . . . . . . . . . 11

M Marketing AutoNetTV . . . . . . . . . . . . . . . . . . 11 Autoshop Solutions . . . . . . . . . . . . 11 DemandForce . . . . . . . . . . . . . . . . 11 eMarketing Sherpas . . . . . . . . . . . . 11 RepairPal . . . . . . . . . . . . . . . . . . . 11

O Office Supplies Office Depot . . . . . . . . . . . . . . . . . 12

Oil Shell . . . . . . . . . . . . . . . . . . . . . . . 12

P Payroll ADP . . . . . . . . . . . . . . . . . . . . . . . 12 Wage & Hour . . . . . . . . . . . . . . . . 12

R Representation LegalShield . . . . . . . . . . . . . . . . . . 12 Full-Time Representation . . . . . . . . 13 TakingTheHill.com . . . . . . . . . . . . . 13

S Services and Consulting Programs TenPoint Complete . . . . . . . . . . . . . 13

T Tools/Equipment/Parts Advance Professional . . . . . . . . . . . 13 AutoZone . . . . . . . . . . . . . . . . . . . 14 Federal-Mogul Motorparts . . . . . . . 14 The Group . . . . . . . . . . . . . . . . . . 14 RANDYS Worldwide . . . . . . . . . . . 14

U Uniforms and Facility Services CINTAS . . . . . . . . . . . . . . . . . . . . . 14 UniFirst . . . . . . . . . . . . . . . . . . . . 14

W Wireless Services Sprint . . . . . . . . . . . . . . . . . . . . . . 14

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3More info at ASA.savings4members.com

Value of an ASA MembValue of an ASA Membership

Introduction

The expression “Membership has its privileges” is more than just a credit-card commercial. It’s

the best reason for you to start taking advantage of all of the value and privileges that come with

membership in the Automotive Service Association (ASA).

Key benefit categories

ASA offers membership benefits in three key areas: Access, Information and Training/Education.

Networking with successful shop owners

ASA members are among the most successful and recognized shops in the country. As a business

owner, you will surround yourself with owners of top shops to network, share best practices and

support initiatives that advance your business and the industry.

Training and education

We are a trusted and recognized industry leader delivering

premier training and education programs that cover today’s

trends, best practices and new techniques to strengthen your

competitive advantage. Through our partnership with the Automotive

Management Institute (AMi), we tap into the industry’s leading

trainers and educators to keep you ahead of the curve.

ASA’s affiliate associations also offer great training through ASA-

Colorado’s Summit, ASA-Midwest’s VISION Hi-Tech Training & Expo,

ASA Northwest’s Automotive Training Expo (ATE), ASA-Illinois’ Chicago Automotive Networking (CAN)

Conference and ASA-Arizona’s Automotive Training and Expo, to name a few. These are can’t-miss

events that you just won’t find anywhere else.

If you’re on the fence about joining or renewing your membership, let our members

share why they consider ASA an important investment in their shops. Throughout this

guide, shop owners just like you will discuss the value they receive from belonging to

ASA. Have we sold you yet? If not, just start turning the pages. You’ll see ASA has a

lot to offer, and we offer it every day. As we say: Let ASA help drive your success.

4 ASA Benefits Guide

ASA Member Benefits

D.C. representation

We combine the collective power of members with full-time Washington, D.C., representation to

enhance and protect the interests of ASA members nationwide. When your elected officials propose

legislation that could impact your business – positively or

negatively – your man on The Hill alerts you to the potential

ramifications of their decisions and fights for your interests.

Whether they’re bills in the nation’s capitol or your state

capitol, ASA is there to fight for all independent automotive

shops – we are stronger together..

Industry information and resources

Through our bimonthly magazine, AutoInc., e-newsletters,

social media and online tools and resources, we provide the

know-how to drive your success. Through AutoInc. Audio we

offer a series of

in-depth audio

podcasts with member-shop owners to offer useful tips and

techniques to survive in the rapidly evolving environment of

automotive service and collision repair.

Reduce business costs

Using our savings4members™ program as your online

benefits portfolio, you can take advantage of money-saving

discounts that can mean

thousands of extra dollars

in your pocket every year.

These savings can more

than pay for the cost of your membership.

If you have questions about ASA’s Sponsored Benefit Providers listed on the

following pages, please visit ASA.savings4members.com. If you encounter any

difficulties contacting our benefit providers, please contact ASA’s Membership

Services Dept. at [email protected] or (817) 514-2900.

DAVE BECKER:SMOOTH OPERATOR CREATES

CUSTOMER VALUEWITH WHAT HE CALLS AN ‘ANTI-RETAIL’SERVICE APPROACH PAGE 12

HOW’S YOUR BUSINESS?LEARN FROM 2016’sSURVEY RESULTS PAGE 19

THE TELEMATICS SURGE WHAT YOU NEED TO KNOWTO PREPARE PAGE 32

• THE BUSINESS OF SETTING PRICES• ESTIMATING: WRITE IT RIGHT• WHY ATTITUDE IS EVERYTHING

PAGE 40

JANUARY/FEBRUARY 2017

INSIDE TECH: NEW-HIRE ADVICE • RATING THE NEW FUSION • FIXING A LOW-POWERED CHEVY TRUCK

FOR TODAY’S SERVICE AND COLLISION REPAIR PROFESSIONAL


ASA Member BenefitsASA Member Benefits: A to ZVisit savings4members at asa.savings4members.com to learn more about the benefits listed

here.

Driving Your Success!

That’s why there’s no better time than now to join ASA. Among the benefits you’ll enjoy are:

A – Automotive Service Association

ASAshop.org ASA’s primary website provides a broad range of

information that offers free and helpful industry resources, the latest

organization and industry news, notifications of upcoming events and

more.

AutoInc. Magazine This glossy print product serves members

as the official publication of the Automotive Service Association.

Published bimonthly, it features a range of articles from technical

how-tos to contemporary diagnostic solutions for mechanical and

collision repairs, as well as savvy management tips and informative

reports from Washington, D.C., on legislative issues affecting the

industry. Articles are researched and written with the highest regard for accuracy, quality and integrity. You

can also find the digital edition of AutoInc. at autoinc.org.

What follows is a list of ASA’s member-benefit providers, with a brief description of what each offers.

You can also find member benefit information by visiting asa.savings4members.com. Since 2010, ASA

has partnered with BizUnite to offer members-only discounts that combat rising costs by saving time and

money on the products, training and services you use every day.

savings4members™ is an online benefits portfolio at your fingertips! ASA members can access exclusive

savings opportunities with industry and national vendor partners. The most popular programs are Sprint,

ADP, Office Depot, Constant Contact and so many more.

If you are already taking advantage of these member benefits, you know how valuable your discounts are. If

you haven’t discovered what your potential savings could be, check out the savings4members™ program

today at asa.savings4members.com.


ASA Division Newsletters ASA keeps you informed on the vital work of

our Mechanical Division Operations and Collision Division Operations committees.

These bimonthly updates, as well as a Legislative Update on the ongoing work in the

Washington, D.C., office, showcase their efforts to advance our mission. asashop.

org/news-press/ (scroll down to “Newsletters”).

ASA Signage Shops joining ASA can order a professionally designed metal sign

to display in their shop and a window cling featuring

ASA’s logo. These tell customers that your shop

adheres to the strict standards of quality and Code of Ethics that are

hallmarks of ASA member shops. A metal sign is free on joining, but

additional signs may be purchased for $35. Display it proudly!

ASA Shop Locator Consumers seeking a trustworthy independent

automotive service or collision repair shop can easily locate

one nearest them by accessing the ASA Shop Locator online at

ASAshop.org. Your listing here can mean more business and larger

profits. ASAshop.org

ASA News-Network Distributed once a month, the News-Network is a

popular and informative e-newsletter designed to keep members informed of

events and provide updates to keep you connected with ASA.

ASA Ultimate Buyers Guide Produced and managed by an outside vendor,

Multiview, the Ultimate Buyers Guide offers members a convenient online directory

of automotive products and services. To access this resource, go to ASAshop.org,

select “Tools and Resources” and click on “Ultimate Buyers Guide.”

Labor Law Posters Order from the ASA Membership Department to display

prominently in your shop. The posters reflect the most up-to-date federal and state

compliance statements required by law. Members: $38; nonmembers: $58. Contact the ASA

Membership Department at (817) 893-1109.

Limited Warranty Agreements You can order collision

warranties with the shop information preprinted from ASA. Five

hundred warranties cost $125, or purchase 1,000 warranties

for $250. Contact the ASA Membership Department at

(817) 893-1109.

Collision Repair Limited Lifetime National Warranty Agreementbetween

Customer’s Name __________________________________

Address ___________________________________________ andCity, State, Zip ____________________________________

FOR SERVICE AND PARTS ON THE FOLLOWING VEHICLE:

Make & Model ____________________________________ License Plate No. & State ___________________________

Mileage __________________________________________ VIN _______________________________________________

Repair Order No. _________________________________ Delivery Date to Customer __________________________

Except for rust repair, said member warrants all repairs on the aforementioned repair order number for a lifetime underabove owner against defects in workmanship. Defects in parts and materials will be subject to the terms as extended by eachmanufacturer or vendor. In addition, all refinish work performed under the aforementioned repair order is subject to the termsof this warranty for a limited lifetime.

The undersigned certifies that your vehicle was repaired using the latest techniques, and that the repairs and refinish workmeet generally accepted standards for appearance and safe, proper repair as recognized within the collision repair industry.Automotive Service Association member-shops all over the country take pride in their workmanship as well as their reputation.

WARRANTY AUTHORIZED BY: ____________________________________ TITLE: _____________________________________

WARRANTY TERMS AND OTHER INFORMATION ON REVERSE SIDE.

The Automotive Service Association (ASA) is not responsible for the repairs or costs covered under this warranty. The ASA member providing this warranty is solely responsible for the service, quality, price and repair. This warranty is not for re-sale and is provided

simply as a record of the commitment of the shop owner to warranty their work. As an international trade association, ASA hasmembers throughout the United States. To locate an ASA member, visit www.ASAshop.org.

collision warranty0613_collision warranty 7/1/13 11:25 AM Page 2

“I’m carrying on the Francis family tradition of being involved with an association that shares a passion for the industry, family values and being involved with the community. Once I started going to meetings, I couldn’t stop.”

Don Francis, Francis Automotive, West Chester, Pa.


B – Business Aids

Reynolds & Reynolds Since 1927, Reynolds & Reynolds has been America’s leading

source for document solutions and promotional items for the automotive and related

industries. It offers a complete line of printed products created especially for ASA Members.

Your documents can be customized with your business name, address, phone number and

branded with your company’s logo. You can also add an ASA logo for added credibility. One

of its newest products is fluid Rx Lubricant

Diagnostics, which can help you unlock

thousands of dollars of revenue annually by

identifying and communicating needed fluid

services in one easy step. To place an order or

for more information, call (800) 869-7998.

C – Credit Card Processing

Vantiv offers payment solutions to help make your

payment processing more efficient and profitable.

Through quality and service, combined with proven

payment-industry expertise, Vantiv meets the needs of

businesses now and in the future. Vantiv offers a wide variety of merchant solutions, which include credit

and debit card processing, mobile, bill pay and web-based options, gift

cards, check acceptance, online reporting tools, security solutions,

state-of-the-art technology and superior customer service. Visit Vantiv.

com or call (866) 622-2880 to learn more about how Vantiv can make

taking payments smarter, faster and easier for you.

Ignite Payments/First Data provides flexible, robust, reliable products and services

that enable merchants to accept nearly every type of electronic payment. Benefits Include:

InterChange Plus pricing (the only model that benefits the merchant), average cost savings of

$5,014, with the highest more than $100,000; members have saved more than $5 million in

fees in the past 12 months; easy conversion, less than 45 minutes from paperwork to first transaction;

quarterly audits to ensure you’re getting the lowest rates; Clover Go: a card-reader device that plugs into

your smartphone; PCI Compliance, with all applicable card industry standards. Give Ignite Payments the

opportunity to show you the savings and rates you should be receiving.

Communications

On-Hold Concepts Now’s the time to take advantage of big savings with On-Hold Concepts.

As a member of the Automotive Service Association, you can get a 20 percent discount on

digital on-hold equipment, a 25 to 45 percent discount on the on-hold advertising service (based

on selected option) and a 10 percent discount on On-Hold’s in-building music programs, which

include In-Tune Music, Music Choice and Play Network. On-Hold Concepts also offers Sirius/XM

for Business at the best available rate (Sirius/XM guidelines do not allow us to offer discounts). Get more

information on these offers at onholdconcepts.com or call (800) 864-6828.

“I joined and rejoined because ASA is a national voice for our profession and is stocked with amazing professionals who are dedicated to raising the awareness of others. There are local groups that mean as much to our profession, but ASA is that large voice that can be helpful on a national scale.” Greg Buckley, Buckley’s Auto Care, Wilmington, Del.


E – Education & Training

The International Autobody Congress and Exposition

(NACE) | Automechanika

Chicago This international annual

event offers management and

technical training for collision and

mechanical repair professionals.

Keep up with market trends and gain insight on the cutting-edge

changes in the industry. It’s a one-stop event showcasing the latest

technology and information changing the industry. ASA members enjoy a significant discount when you

register for a Superpass. NACEAutomechanika.com

Congress of Automotive Repair and Service (CARS) This annual event offers

management and technical training for service repair professionals. With CARS, the training comes

to you with local events and some of the best trainers in the industry! For information on scheduled

locations, visit ASA-CARS.com.

Motor Age Training ASA members get a 15 percent discount on Motor

Age Training ASE certification study guides that include ASE practice tests,

training videos and more from the online store at passthease.com.

Email Marketing and Online Surveys

Constant Contact A free, 60-day trial lets you explore the features and benefits of the Email

Marketing or Online Survey tools. There’s no software to download. No risk. No obligation. No credit

card required. Benefits include: 20 percent off 6 months prepaid, 25 percent off 12 months prepaid,

manage contacts and grow your email list, customizable templates with drag-and-drop editing, social

media integration and real-time reporting. Discounts will be applied at the time of purchase.

Estimating and Diagnostic Programs

ALLDATA ALLDATA is used daily by more than 300,000

technicians worldwide. ASA members receive up to $420 annual savings on repair. They could also

receive a possible rebate for using ALLDATA and purchasing parts from AutoZone.

AudaExplore AudaExplore’s software solutions include proprietary collision estimating databases,

mobile self-service claims solutions, collision estimating solutions, repair tracking

and communications solutions, claim dispatching and assignment workflow

solutions, repair facility management solutions, business analytics and reporting

solutions, recycling yard management software, recycling parts trading networks

and part interchange database. New or upgrading ASA members get a $250 discount. Additional

discount of 10 percent may apply; speak with a representative to see if you qualify. Call (800) 237-4968.


CCC Information Services CCC’s software solutions improve its

customers’ ability to efficiently manage the claims and repair process

by improving communication between property and casualty insurance carriers, repair

facilities, parts providers, rental car companies and vehicle owners, among others. ASA

members save 25 percent, up to $500, on implementation and training only.

Identifix With more than 1 million confirmed fixes, OEM info,

estimating and wiring diagrams, Identifix’s Direct-Hit® is more than

an online repair data subscription. Members receive a discounted

monthly rate of $164, and first-time subscribers save an extra $40 in each of their first three months. The

Repair Hotline is a team of over 45 OE factory-trained ASE Master, L1 Carline specialists waiting to help

over the phone. ASA members that are Direct-Hit subscribers can place calls for $39 per case – nothing

more. ASA members without subscriptions can still use the hotline service at $39 for the first call, $17.50

for the second and $9 on the third, and the fourth call at no charge (same vehicle/symptom). Call (800)

745-9649 to get started and have your member number ready.

Mitchell 1 Mitchell 1’s family of integrated software tools helps you fix cars faster in the bays, optimize

shop workflow from estimate to invoice and grow your business with more

loyal customers. With powerful solutions for every aspect of your auto

repair business, Mitchell 1 is your one-stop shop to increase efficiency and

profits: repair information, shop management and shop marketing. And

as an ASA member, you’re eligible for special discounted pricing to help your bottom line even more. On

average, ASA members save more than $100 per year.

Mitchell International ASA members save $150 on Mitchell Estimating (Mitchell’s

automated estimating system), which is a collision repair solution that simplifies the collection and

flow of critical information and tasks between business and trading partners in the claims process.

F – Financial Services

ASA Federal Credit Union One of ASA’s best values for

members and best-kept secrets! It offers loans, no-monthly charge

or minimum-balance checking, savings accounts and more. A full-

service federal credit union, it offers equipment loans, personal

loans, credit cards and other banking functions. For more information, call (800) 272-2220.

“ASA offers a number of benefits through its local affiliate. I can access training and educational programs, and the opportunity to network with my colleagues is valuable to me. I also like the publications like AutoInc. because the technical articles are a good supplement to the rest of my training activities, and I find the management articles very helpful.” Dave Becker, Wheeling Auto Center, Arlington Heights, Ill.


Federated Insurance For more than a century, Federated Insurance

has provided peace of mind to business owners through insurance

protection. The company offers property, liability, life and disability

insurance, as well as risk-management programs. Federated provides

ASA members with a complimentary, no-obligation review of current

coverage and analysis of business needs, including business succession, estate planning and employee

retention strategies.

Keystone Insurers Group ASA offers its members access to

affordable dental and vision benefits through its partnership with Keystone

Insurers Group. Enrollment in the dental and vision plans is quick and easy.

You simply choose any dentist you prefer and save more money by using

the Ameritas Dental Network. Finding an eye doctor is simple, too, with

Vision Service Plan’s nationwide network of more than 22,000 locations.

Meadowbrook Insurance offers workers’ compensation

insurance specific for the automotive market. Members have

access to a personal customer service representative, 24/7

claims handling and access to free risk management services.

Schedule credits may be considered with your membership if the

state allows. Meadowbrook has been an ASA benefit provider for more than 55 years. ASA members

receive coverage they need, service they desire, at a price they can afford.

Synchrony Financial Your team works hard every single day to deliver

customer care that sets you apart from the competition. Boost your efforts

by offering your customers payment options, including 6 and 12 month special

financing, from Synchrony Financial’s CarCareONE. These solutions can help

you: create loyalty that translates to repeat customers, referrals and steady

business; show your customers you care for them, their cars and their safety; and build trust in you as

their preferred service adviser.

J – Jobs

ASA Career Center The ASA Career Center is a

unique, online job board that helps employers and employees

find the right opportunities for quality techs. The Center

offers a special tracking and alert service that notifies shops when a candidate who meets their criteria

registers on the job board. For

employers posting job positions,

ASA offers several

affordable options.

The resource is

free to job seekers.

careers.asashop.org

“We think it’s important to be part of an organization that gets input from all parties in the collision repair industry supply chain. It allows us to identify and take positions that are focused on improving the overall collision repair experience.”

Mark Sanders, Caliber Collision Centers, Lewisville, Texas


L – Learning

Automotive Management Institute (AMi) is a 501(c)(3) nonprofit

organization dedicated to providing industry-recognized career paths and customer

service and management certificates, as well as professional designations to the mechanical service and

collision repair segments of the automotive industry. AMi collaborates with industry training providers to

accredit live, instructor-led courses, as well as SCORM-compliant online courses through the AMi Learning

Management System. The organization manages the industry’s respected “Accredited Master Automotive

Manager” (AMAM) professional designation, “Accredited Automotive Manager” (AAM) professional

designation and certificates and designations in Customer Service and Office Management. In 2017, AMi will

introduce new designations for the Collision Repair Estimator. amionline.org

M – Marketing

AutoNetTV AutoNetTV seeks to change consumer attitudes and perceptions on service

and repair by creating video content that is educational, professional and unique. This

award-winning content builds customer trust and confidence in a shop’s service operations

– increasing sales, satisfaction and loyalty. AutoNetTV programming is used on digital

menu boards at the service counter, lobby TV programming in the waiting area and on websites to teach

customers the value of preventive maintenance and repair.

Autoshop Solutions As the national benefit provider for website design and

internet marketing, Autoshop Solutions will boost your business and drive your

marketing success. With custom, branded websites and a variety of online marketing

services, including Pay-Per-Click, Search Engine Optimization and Social Media,

everything is tailored to fit your shop’s branding and marketing needs. Contact Autoshop Solutions today to

get your ASA Member Benefits Package and start your marketing success. autoshopsolutions.com/asa

DemandForce The company provides online marketing and communications to existing customers and can

help attract new customers. DemandForce offers email marketing as a form

of customer retention and messaging. ASA members pay a $149 setup fee

and $299 a month, representing a $150 savings.

eMarketing Sherpas The company offers a suite of Software as a Service (SaaS) solutions that

collision and service repair shops can use to market, sell and service today’s connected consumer.

The (SaaS) solutions help with sales, customer service and marketing. There are three solutions

available as member benefits: The Demand Engine, The Review Engine and The Digital Lobby.

ASA members can save more than $1,900 annually on the Demand Engine system.

RepairPal Are you an honest shop that delivers high quality work and great service?

Millions of people look for shops like you on RepairPal. Become RepairPal Certified and

start meeting new customers in your area. Mention you are an ASA member and save 50

percent on your application.


O – Office Supplies

Office Depot Office Depot has low prices on office

supplies, paper, ink, toner, technology, office furniture and

more. Free standard shipping and 10 percent discount from the website (exceptions apply) on remaining

catalog items. On average, customers save 61 percent off the manufacturer’s suggested retail price.

Oil

Shell When ASA members order Shell products through DYK Automotive, they are

eligible to receive a rebate based on how much they buy and which product brands they

choose. The list of products includes Pennzoil, Quaker State and Shell Rotella (a synthetic

motor oil). DYK tracks all purchases on a quarterly basis, and Shell issues a check to

ASA plus a list of every member’s purchases. ASA then issues each member a quarterly rebate check.

Members who purchase Shell products will have access to online training material, national marketing

offers and branded, point-of-purchase information for store-level placement by Shell.

P – Payroll

ADP You can put your trust in ADP payroll processing services to take on the

administrative burden of payroll – letting you get back to running your business.

Benefits include a minimum 25 percent off for NEW customers, up to 25 percent

off for existing ADP Clients, a free month of payroll processing services, waived setup fee and access

to a dedicated Platinum Customer Service Team. ADP offers additional solutions such as: Workers’

Compensation, HR Support, Health Benefits, Time & Attendance Services and Retirement Solutions.

Wage & Hour This human resources service includes the wage-and-hour hotline. A skilled

labor attorney who specializes in wage-and-hour issues is available to advise ASA members at

no cost for the initial consultation. Contact Brian Farrington at bfarrington@cowlesthompson.

com. Please identify yourself as an ASA member and be ready to provide your member number.

R – Representation

LegalShield can help ASA shops and its employees with any business legal matter from personal legal

matter, legal consultation with an attorney and contract reviews to preparation of your will and more.

Since a law firm is prepaid through LegalShield, its sole focus is serving, rather than billing. This allows

ASA members to get the level of legal protection their companies need. LegalShield gives ASA member-

“Our industry needs help standing up for what is in our best interest when it comes to government and the regulations that affect us. As a group, we stand a better chance of making a difference than we would on our own as independent businesses.” Dick Zaagman, Community Automotive Inc., Grand Rapids, Mich.

®

WAGEHOUR&


shops big business resources on a small business budget. LegalShield has partnered with

Kroll to form IDShield to monitor a consumer’s identity and provide direct access to full-

time, licensed private investigators specializing in identity restoration. If you have your identity stolen, our

licensed private investigators will restore your identity on your behalf to what it was prior to the breach.

legalshield.com/info/asashop

Full-Time Representation ASA is the only trade association that has full-time

representation for the automotive service and collision repair industries in Washington, D.C.

Robert L. Redding Jr. is ASA’s representative in the nation’s capitol and is well known in

Congress and within the automobile industry. The D.C. office alerts ASA members when there

is federal or state legislation that will impact shop owners. Sign up for Legislative Alerts to

be notified of pending legislation in your state that affects your

business. TakingTheHill.com

TakingTheHill.com ASA’s website is devoted to legislative matters.

It’s an excellent resource for finding ASA policy statements, catching up

on news of federal and state legislative activity and finding where to send

letters to congressmen and senators. TakingTheHill.com

S – Services and Consulting Programs

TenPoint Complete Contact center services for the

automotive industry. Connect with clients and other stakeholders

to manage the customer journey for greater ROI, customer satisfaction and retention. Includes

CSI, Repair Scheduling, Lost Estimate Follow-Up and more. Services from assignment to

subrogation. tenpointcomplete.com; [email protected]; (800) 343-0641.

T – Tools/Equipment/Parts

Advance Professional is a leading automotive parts provider that gives customers

access to its network of more than 5,000 company-owned stores and distribution centers

with availability to more than 900,000 foreign and domestic parts. ASA member-shops

that have combined purchases from Advance Professional and Carquest Auto Parts are

eligible for additional discounts, rebates, industry-leading training content and many other services and

incentives through Advance that will help members grow their businesses.

“I believe every business owner should get together with his or her peers to share ideas and, if nothing else, to find out that others have the same issues and problems every day. ASA offers a long list of membership benefits but probably none are as valuable as just being able to meet with fellow shop owners and discuss problems and solutions.”

Bob Schubert, Impact Auto Body, Mesa, Ariz.


AutoZone Want to save time and money? Then

AutoZone’s right for you. As the parent company of ALLDATA, AutoZone offers ASA members big savings

on parts purchases. Even better for you, the company is one of the leading providers of quality parts. It

offers the brands, parts coverage, competitive pricing and other services you need to save time and money.

If you’re an ASA member, you’re eligible for savings of up to $557 a month or tiered pricing on commercial

parts purchases through AutoZone. To get started, contact your local AutoZone rep.

Federal-Mogul Motorparts’ Garage Gurus automotive technical training program is an

innovative, broad-based “Tech First” initiative that offers ASA member-shops a

comprehensive, accessible technical education and related support on diagnosing

and repairing today’s vehicles. Federal-Mogul offers ASA members a 20 percent discount on the Garage

Gurus training program. FMGarageGurus.com/ASA

The Group Automotive Parts Services Group (The Group) offers ASA

members several benefits, including expedited parts delivery and preferred

pricing on parts and supplies from participating Pronto or Federated auto

parts stores. Other benefits include access to data warehouse tools that provide sales analysis on

purchased products, return rates and warranty information. Member-shops also can access training and

marketing assistance through The Group Training Academy and Banner Shop programs.

RANDYS Worldwide is the nation’s largest distributor of aftermarket differential parts for cars, light

duty trucks and SUVs. RANDYS offers ASA member-shops discounted parts purchases for the differential

market, including discounts ranging from 3 to 10 percent off standard rates on differential products

ranging from gear-kit packages to ring-and-pinion sets and more. ringpinion.com/landingpages/asalanding.

aspx.

U – Uniforms and Facility Services

CINTAS Even at your busiest, you can open your doors with confidence

knowing Cintas has you covered with a wide range of products and services

that enhance your image and help keep your facility and employees clean,

safe and looking their best. We’ll keep you Ready for the Workday® — so you can keep focusing on your

business.

UniFirst A uniform and facility-services provider, UniFirst offers rentals and

leases at competitive prices with a savings from 20 to 40 percent off weekly rates

to ASA members. UniFirst specializes in coveralls, business polos, fender covers and shop rags, as well

as other janitorial products such as mats, mops and hand sanitizer dispensers. Have a need for rental or

leasing services? Receive 25 percent off purchases.

W – Wireless Services

Sprint Sprint’s new 4G LTE Plus network is built from the ground up for faster

speeds, improved coverage and better in-building penetration. Sprint’s blazing-fast data speeds enable

you to email, browse, surf, download, stream and share files FASTER than on standard connections.

Receive a 19 percent discount on most rate plans, 25 percent off select Sprint accessories, 28 percent

discount on 3G/4G data solution plans wi-fi and hot spot devices and save on Fleet Management Solutions.

®


For more information:Call us: 800-209-9043 | Visit us: www.mitchell1.comOr find your local Mitchell 1 sales representative: www.mitchellrep.com

repair information | shop management | shop marketing

© 2016 Mitchell Repair Information Company, LLC. All Rights Reserved. Mitchell 1® is a registered trademark used herein under license.

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Automotive Service Association8209 Mid Cities Blvd.North Richland Hills, TX 76182-4712(817) 514-2900; Fax (817) [email protected]

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