as101 soft skills

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AS101 Soft Skills

POLYTECHNIC MINISTRY OF HIGHER EDUCATION MALAYSIA DEPARTMENT OF GENERAL STUDIES

COURSE INSTRUCTIONAL DURATION CREDIT (S) PREREQUISITE(S) SYNOPSIS

: AS101 SOFT SKILLS : 15 WEEKS : 2

: NONE

SOFT SKILLS covers basic knowledge and skills in soft skills. The course provides exposure and experience for personality development, communication skills, management, leadership, writing and appreciation of professional ethics. This course will develop proactive spirit and attitude in students thus giving confidence to become excellent and charismatic individuals.

LEARNING OUTCOMES Upon completion of this course, students should be able to: 1. portray positive internal and external personality traits during presentation and in both personal and professional life 2. apply effective communication skills in various verbal and non-verbal forms of communication at workplace, in meetings and interviews. 3. practise management skills by applying management techniques effectively in handling project given. 4. 5. enhance effective leadership skills in conducting a group project. demonstrate effective writing skills in producing proper types of reports, letters and curriculum vitae to be applied in future working environment. 6. apply professional work ethics consisting of protocol and ettiquette, accountability and integrity during group presentation, and write reports individually based on materials given on environmental awareness and the aspect of safety and health to be applied in real life situation.Version : 041209_1.2_Effective:1 June 2011

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RESTRICTEDSUMMARY

AS101 Soft Skills

(15 LECTURE: 30 PRACTICAL)

1.0 PERSONALITY DEVELOPMENT This topic reveals the knowledge of personality development that includes self-image and character, critical and creative thinking, emotions and self-development, positive values and sexual aspect, spiritual and social. 2.0 COMMUNICATION SKILLS his t This topic provides knowledge and experience for the students in order to communicate effectively, including listening skills, presentation, public speaking, interviews, meetings and consultation. 3.0 MANAGEMENT SKILLS This topic introduces students to problem solving, time management, customer service and event management. 4.0 LEADERSHIP SKILLS This topic allows students to master the skills of planning, implementing, coaching, monitoring, evaluating, team building and decision making. 5.0 WRITING SKILLS This topic introduces students to the procedures, methods and formats of producing reports, official letters and 'Curriculum Vitae'

RTA (04:08)

(04:08)

(01:02)

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6.0

PROFESSIONAL ETHICS (03:06) This topic allows students to understand the protocol and etiquette, accountability, integrity, awareness of environmental and occupational health and safety regulations.

RTA : Recommended Time Allocation

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RESTRICTEDSYLLABUS 1.0 PERSONALITY DEVELOPMENT 1.1

AS101 Soft Skills

Demonstrate competency of good appearance and personal image 1.1.1 List the characteristics of positive self image 1.1.2 Describe the physical appearance / positive self image 1.1.3 Explain the code of dress that is appropriate for certain situations Understand and care for physical well being 1.2.1 Explain the importance of hygiene and health 1.2.2 Explain the measures of personal safety Understand intellectual skills and competencies 1.3.1 Explain the importance of the culture of knowledge 1.3.2 Explain the creative and critical thinking Build the resilience of emotion and self esteem 1.4.1 Explain the importance of managing emotions 1.4.2 Clarify self interest / self esteem Implement positive values 1.5.1 List the elements of positive values 1.5.2 Explain the importance of ethical values Understand and respect the sexual aspects 1.6.1 Explain the sensitivity of the sex / gender sensitivity 1.6.2 List the types of sexual harassment Understand the importance of religious / spiritual belief 1.7.1 Explain the importance of religion in life Understand the importance of unity in a multiracial society 1.8.1 List the cultural diversity in the context of unity 1.8.2 Explain the importance of respect for the differences in multiracial society

1.2

1.3

1.4

1.5

1.6

1.7

1.8

2.0

COMMUNICATION SKILLS 2.1 Develop listening skills 2.1.1 Identify the barriers of communication and listening skills a. Listen effectively b. Apply one-way and two-way communication c. Identify communication effectiveness 2.1.2 Practise communication procedures a. Apply method of oral communication, writing & graphics b. Communicate accurately, clearly and appropriately according to the situation.3/31

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AS101 Soft Skills

2.1.3

Deliver a complete and clear information a. Make detailed notes orderly b. Differentiate accurately between opinion and fact according to the situation.

2.2

Display effective performance / presentation 2.2.1 Execute a sound presentation 2.2.2 Use the latest technology Practise effective public speaking 2.3.1 Deliver the speech well 2.3.2 Draw the attention of listeners Demonstrate competent personality during interviews 2.4.1 List the needs for interview preparation 2.4.2 Practice the techniques of answering questions Participate in meetings 2.5.1 Discuss and resolve issues jointly 2.5.2 Contribute appropriate ideas and suggestions 2.5.3 Write details of discussion 2.5.4 Participate actively in discussions Practise consultation skills 2.6.1 Explain the consultation procedure 2.6.2 Implement effective consultation

2.3

2.4

2.5

2.6

3.0

MANAGEMENT SKILLS 3.1 Practise problem solving skills 3.1.1 Identify issues and problems 3.1.2 Classify problems 3.1.3 Select alternative solutions Apply time management skills 3.2.1 List the characteristics of time management 3.2.2 Identify priority tasks 3.2.3 Review the implementation of time management Demonstrate customer management skills 3.3.1 Identify customer needs 3.3.2 Provide the best service 3.3.3 Establish good relations with customers

3.2

3.3

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AS101 Soft Skills

3.4

Practise event management skills 3.4.1 Explain the procedure of event management 3.4.2 Conduct the event well 3.4.3 Review the effectiveness of the event management

4.0

LEADERSHIP SKILLS

4.1

Practise activity planning skills 4.1.1 Explain the procedures of activity planning 4.1.2 Implement the plan effectively Practise coaching skills 4.2.1 Provide guidance to team 4.2.2 Provide encouragement and motivation Practise monitoring and evaluating skills 4.3.1 Explain the importance of monitoring activities 4.3.2 Carry out monitoring activities 4.3.3 Evaluate the execution of activities Implement the culture of teamwork 4.4.1 Explain the concept of team building 4.4.2 Practice teamwork culture 4.4.3 Identify the obstacles in team building

4.2

4.3

4.4

4.5

Practise decision making skills 4.5.1 Explain the procedure in decisions making 4.5.2 Identify alternative solutions 4.5.3 Make appropriate decisions

5.0

WRITING SKILLS 5.1 Produce writing 5.1.1 Prepare reports according to formats and standards 5.1.2 Produce a working-paper 5.1.3 Provide minutes of meetings 5.1.4 Write formal letters 5.1.5 Prepare a Curriculum Vitae

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AS101 Soft Skills

6.0

PRACTICING PROFESSIONAL ETHICS 6.1 Understand protocol and etiquette 6.1.1 Explain the protocol for official/formal events 6.1.2 Explain the etiquette for official/formal events Observe and practise accountability 6.2.1 Explain the concept of accountability 6.2.2 Practise accountability in the implementation of tasks Discern integrity 6.3.1 Explain the concept of integrity 6.3.2 Practise a power abuse and corruption free work culture Understand the need for environmental awareness 6.4.1 Explain the importance of caring for the environment, including Green Technology, sanitation, health (hygiene), energy saving and other related factors. Practise occupational health and safety 6.5.1 List occupational health and safety regulations 6.5.2 Explain the importance of occupational health and safety practices

6.2.

6.3

6.4

6.5

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RESTRICTEDASSESSMENT

AS101 Soft Skills

TYPES OF ASSESSMENT

The course is assessed through 100% Continuous Assessment

CONTINUOUS ASSESSMENT (CA): Continuous assessment is carried out throughout the semester and comprises the followings: a. b. c. d. e. Quiz Test Presentation Peer Assessment Other Assessment Task i. End-Of-Chapter ii. Project ( minimum 2 ) ( minimum 2 ) ( minimum 4 ) ( minimum 3 ) ( minimum 2) ( minimum 1) 10% 10% 40% 10% 10% 20%

[ Assessment Task above ( a-e ) to be executed during Lecture / Practical / Tutorial hour ]

Note : Refer to Assessment Specification Table for the details.

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AS101 Soft Skills

ASSESSMENT SPECIFICATIONS TABLE (AST)COURSE : AS101 SOFT SKILLS COURSE LEARNING OUTCOME (CLO)

1. 2. 3. 4. 5. 6.

portray positive internal and external personality traits during presentation and in both personal and professional lif