arvato systems globalized data center service · pdf filearvato systems globalized data...

the spirit of solutions

arvato systems Globalized Data Center Service Solution

-arvato confidental- 2

• Concept of DC Service

• arvato Globalized DC Service

Agenda

•Service Package of DC Service

•Overview of DC Service Market

Overview of DC Service MarketCurrent Market——Data center continues to mature and has a broad

market space

2014

2013

149

190

242

309

387

493

628

0 200 400 600 800

2012

2011

2010

2009

2008

China data center market(100 million)

China IT outsourcing service market(100 million)

37.8

46.9

58.1

71.4

88.9

105

133

0 50 100 150

CAGR=23.8% CAGR=27.4%

Marketing report based on the 《2010-2014 analysis and forecast report for the data center market in China 》and 《2008 analysis report and 2009-2013 forecast report for China IT outsourcing service market 》




Agenda



arvato Globalized DC Service Anytime. Anywhere.

Shanghai

New York

Gütersloh

Local Data centerSupport Offices

Toronto

Birmingham

London

Bangkok

Singapur

Kuala Lumpur

_ Worldwide Service network for our customer

_ 9 Support Centers supply follow the Sun Services, available 24 hours a day, seven days a week

_ Own 8 data centers in Europe, American and Great China , total 100,000 sq.ft , 30+ high level partner data center all over the world

| 5

Westminster

arvato Globalized DC ServiceWe manage large amount of data center resource in the world

Highly secure data center premises

100，000 sq.ft | Online

53,820 sq. Ft|backup

Databases & Applications

2,120 db

3,200 applications

Network Security

>150 firewalls>350 Internet connections>4,000 client connections

Microsoft Exchange Support

238,500 users | 70 countries

Storage Capacity

1750 TB net usablehard disk storage

4.1 PB backup storage

SAP Systems

300 systems | 1,300 customer company

Certified Security

ISO/IEC 27001

ISO 20000

Managed Server

14,300 | X86 Server

2,500 | Unix Server

Service Desk

21,300 calls per month

63,000 tickets processed per month

http://intranet.arvato-systems.de/intranet/img/pool/Buildings/Building.04.jpg

arvato Globalized DC ServiceData Center Service in China

Data Center Resource2 owned DC

1 core corporate DC15+ partner DC all over China

End Customers Data

1,200 Million great china end customer private data

OMCNetwork Operation CenterMulti-layer Monitor CenterSecurity operation CenterProcess Monitor Center

.

Cloud Service/SAAS

arvato Cloud

Corprate with Oracle

Corprate with Vivavo

Managed Server

600 Windows Server550 Linux Server50 Unix Server

Managed Application

242 Databases112 Web applications

21 Virtulization systems

CertificationISO/IEC 27001

IBM Premium BPOrace/Microsoft Golden BP

Serviced Customer

50+ Internal Customers20+ Great China Customers

Operation Service15+ incident

170 + Eliminate risk5000+ tickets

Transfer from a Data Center Resource Provider to a Data Center Service Provider




Agenda



-Overview-Resource Service-Technical Service-Process Service-Strategy

9

▪ Support business strategy ▪ Support IT strategy

Process Service

▪ Operation process based ITIL： Incident MGM, Problem MGM, Change MGM, Release MGM▪ Security process based ISO27001：Physical Security, Network Security ,logical Security▪ Compliance process based Sox/C-sox：Mail archive , Data archive, BCP/DRP

Server & Network

▪ Design▪ Sizing▪ Purchase▪ Integration ▪ Installation▪ Maintenance

Virtualization/ Cloud▪ VMware▪ Redhat▪ Xen▪ Ctrix ▪ Suse▪ SAAS▪ PAAS

Platform▪ OS MGM▪ Middleware MGM▪ Database MGM▪ Data MGM▪ Mail MGM▪ Office MGM▪ ERP Basis MGM

Monitor▪ Environment▪ Device▪ Network▪ OS▪ Middleware▪ Database▪ Backup▪ Business

Strategy

Technical Service

▪ Data Center Facility： Building，Power，Physical，Fire-proof，Water-proof，Air-condition▪ Network Choosing： Internet ，MPLS， SDH, VPN▪ ISP Service：DNS，Space rental，CDN, BGP, Domain name ,

Resource Service

OverviewWhat’s arvato Data center service , different layer, different focus




Agenda




Infrastructure Operation Service

arvato OMC Center

ISO 27001

DC A Zone DC B ZoneMulti- Monitor system

arvato systems data center built in 2000，T-2+ level ,have No A, No B two zone, which total have 4000 sq.ft 。We supply multi-service like hosting ,system operation, network service and security service for more than 70 customers , most our customers are in fortune 500, about 120,000,000 customers personal data are stored in our data center

Resource Service Own Datacenter in Great China, focus on CRM hosting and Enterprise hosting

Corporate with GDSI, arvato owns a high level , T3+/ T4 level datacenter at

Kunshan ,the city near by shanghai. We also have our server rack zone in the other

GDSI data center all over china

昆山数据中心

Resource ServiceT3+/T4 level core corporate data center – GDSI DC

Resource Servicearvato has many high level data center partner in Great China

arvato systems also supply high level operation service in partner data center, if customers need.The servers and devices in these partner data center are also monitored and maintained by arvato system’s data center service term.

ShangHai Beijing HongKong

Tier -4/3+

Tier -3

Tier -2

China Telecom - 3 star

China Unicom

China Telecom

China Unicom

Hogen

GDSI

Capgemini

Hogen

IDX CT- NanHui

21vianet

China Unicom

China Telecom

Wharf T&T

Jardine One Solution

SINNET Hutchison

Hogen

NTT

NTT

GDSI

Guoke

Fujitsu

Mega iAdvantage

Centrin Data System

China Unicom

14

Resource ServiceNetwork Choosing

Network

Choosing

MPLS

BGP

SDH

VPN

Internet

all kind of internet resource such as ADSL, FTTP, IP MAN and SDH etc.1. Lease arvato’s line2. Apply a separate line512Kbps~2Gbps

higher security, high-speed, high stability, highly scalable, support hub-spoke vpn network, could connect to foreign1. Lease arvato’s line to Europe2. Apply a separate line1Mbps~1000Mbps for China1Mbps~155Mbps for foreign

highest security, high-speed, cost-effective, stability, low rates of information, support point to point connection, only China1. Lease a separate line2Mbps~2Gbps

support IPSEC or SSL VPN, high security, small investment, easy to migrate1. Set up on arvato’s firewall2. Purchase a separate VPN deviceaccording to internet linerealize north-south interconnected

1.Lease a separate line1Mbps~100Mbps

Characteristic- blueService-blackBandwidth-red




Agenda




Installation

Design & Sizing

Maintenance Purchase & Integration

Server &Network

• Hardware Sizing• Infrastructure Design• Solution Design• Network Topography

• Hardware Requirements Confirm

• Software Requirements Confirm

• Hardware Purchase•Software Purchase•Server & Network

equipment Hosting• Internet Line Lease

• Hardware Daily check

• Hardware Status Monitor

• Ability Monitor

• Performance Monitor

• Trouble shooting

• Report Service

• Hardware Acceptance

• Server Initial Setup

•Server Performance turning

• Server Network

Configuration

Technical ServiceHardware & Network Service

Microsoft Hyper-v

Red Hat EnterpriseVirtualization

VMware ESX

Ctrix Xen

SAAS

PAAS

Private Cloud Computing Platform Initial Setup & Maintenance

Public Cloud Computing Rental

Technical ServiceVirtualization Service / Cloud Service

Network Layer

Server Layer

System Layer

Database Layer

Application Layer

Backup Layer

Coding Layer

Technical ServicePlatform Operation Service

Vritualization Layer

DB/

Middlewa

re

OS

Performance

Monitor

Service Availability

Monitor

Network Line Monitor

Hardware Status Monitor

Environment Monitor

Technical ServiceMulti- layer Monitor system, supply 24*7 service

Hardware Running Status Check

Hardware Diagnosis BIOS Firmware Upgrade SCSI & SCSI RAID Status

Report Remote Connection

Function Connection Method- GUI- CLI

Datacenter Monitor Power Supply System

Monitor AirCon System Monitor Temperature and

Humidity Monitor Security System Monitor

Network Connection Check

Network Topology Traffic Analysis Daily/Weekly/Monthly/

Annual Traffic Chart Customized Chart

URL Availability FTP Availability Website Availability Database Availability OS Availability Middleware Availability

CPU Usage Monitor Memory Usage Monitor Disk Usage Monitor Network Performance

Monitor Customized Threshold

DB TOP SQL

DB connection

DB status

PQA/ SGA status

Middleware connection

JVM Status

Business PV UV Order Member Customized data

Phone alter – Engineer level SMS alter – Manager level Mail alert – Regular level




Agenda




Process Service Overview




Agenda




Support Application

Core Business

Data Center

Business

Support Business Application

Phase3Phase2Phase1

Gap Analysis

Status Assessment

Infra Plan

ITIL Setup

Operation System

ITSM Setup

IT Strategy

SOX Compliance

Re- Plan

IT Internal Audit

ISMS Setup

IT Governance

Strategy ServiceData Center is core infrastructure of Business




Agenda



Service Package of DC Service Customized Service Scope

DCService

Resource Service Data center Rental Internet Choosing, BGP service SDH/MPLS/S2S VPN CDN Service

Operation Service 7*24 OMC service / Monitor Device Management Virtualization platform Management Platform Management Operation process Management Daily check / Schedule work Open IDC platform support Request handle Asset management

Infra Design Service Network Design Infra capacity sizing High availability design Backup structure design Technical security design DR design

Security Service Security policy management Security process management Hot ID management Monthly Security suggestion Quarterly Risk indentify Yearly Internal Security Audit The third party security Management

Strategy Service Strategy plan Strategy analysis Strategy adjust BCP Monthly suggestion Yearly review

Data Management Service Data level classification Backup policy management Backup record Recover test Data archive management DRP indentify/management

Thank you for your attention.

Sunny Gao(Senior Manager)

Email: [email protected]: + 00 86 21 54630606 8674Mobile: + 00 86 13761010248

mailto:[email protected]

arvato systems globalized data center service · pdf filearvato systems globalized data...

Documents