arrears management two states, two ways sharon keri compliance process manager florida child support...
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Arrears Management Two States, Two Ways
Sharon KeriCompliance Process Manager
Florida Child Support Program
Bruce R. MartinDeputy Director
Lancaster Co. Domestic RelationsERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida
ARREARS MANAGEMENT:How we are doing it in Florida
Sharon KeriCompliance Process Manager
Florida Child Support ProgramERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida
Compliance Process Goals
• Obtain full compliance with all terms of the support order
• Collect the support now when the family needs it, rather than later
• Build relationships with the parent who is ordered to pay support to ensure timely payment
Child Support Automated Management System (CAMS)• Automatically reviews all IV-D cases with
support orders to determine financial compliance
• Automatically updates case and business partner information from a multitude of locate sources
• Automatically initiates enforcement on cases that are not fully compliant
Financial Compliance
• Reviews all cases with a support order on a nightly basis
• Calculates the percentage of financial compliance based on payments made against payments due
Financial Compliance cont…
• Identifies the compliance level of the parent who owes support Full Payer High Partial Payer Low Partial Payer Nonpayer
Ability to Pay
• Identifies information that may impact a parent’s ability to pay support timely and in full Incarceration or probation Other institutionalization Recipient of government assistance
Reemployment Assistance Temporary Assistance to Needy Families
Ability to Pay cont…
Disability Temporary Permanent
Employment Status More than one IV-D case
Enforcement Approach
• Arrears only cases are automatically enforced using the following tools: Past Due Notice Driver License Suspension Consumer Reporting Agency Referral Business Professional Recreational License
Suspension Two State Action
Enforcement Approach cont…
User Review Income Withholding IRS Offset Passport Denial Unemployment Compensation Lottery Bank Levy
• Tailored approach, not all tools are used
Repayment on Delinquency
• The automated income withholding program assesses each case to determine if a repayment amount is in place
• The administratively set dollar amount is 20% of the ordered current support obligation
• Income withholding notice is automatically populated with the repayment amount
Collection of Arrears Beyond Emancipation• The parent who is ordered to pay support
continues to pay the same amount after the last dependent emancipates
• Notice is provided to the parent who is ordered to pay support, the parent who is owed support and the Clerk of the Court
Future Projects
• Automated program that identifies cases that do not have a repayment towards the arrears
• Specialized enforcement actions for targeted populations of the arrears only cases
ARREARS MANAGEMENT:How we are doing it in Pennsylvania
Bruce R. MartinDeputy Director
Lancaster Co. Domestic Relations
ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida
Overview: PA Child Support Program
• State IV-D Program administered by Bureau of Child Support Enforcement (BCSE)
• Local IV-D services provided by 67 county Domestic Relations offices consistent with Cooperative Agreement
• Partners in Cooperative Agreement: PA Department of Welfare, County Commissioners, President Judge
Historic efforts to manage arrears:Procedural Rules
• Support guidelines reviewed/updated every 4 years
• Promulgation of Rules establishing administrative modification procedures– Emancipation of children– Modification when existing order is inconsistent
with rules or law
Historic efforts to manage arrears: Technology
• Data Integrity Tasks / E Reports• Data Warehouse• Performance Improvement Module• Automated Case Closure/Order Modification • Electronic interfaces
What’s New?
Predictive Modeling
• Basic Premise:
Preventing the accumulation of arrears is easier to manage than collecting those arrears after they have accrued.
Predictive Modeling: Payment Score Calculator (PSC)
• Predicts the probability that an obligor will pay at least 80% of monthly support obligation in subsequent 3 months
• 20 statistically weighted variables in PACSES determine the score– Case attributes– Demographic information– Past payment patterns
Predictive Modeling: Payment Score Calculator
• Indicates 0 – 30% probability that obligor will pay at 80% level
• Indicates 31 – 50% probability that obligor will pay at 80% level
Predictive Modeling: Payment Score Calculator
• Indicates 51 – 79% probability that obligor will pay at 80% level
• Indicates 80 – 99% probability that obligor will pay at 80% level
How does PSC work?
• PSC can be calculated at any time – saved for 14 days
• PSC is stored when linked to a guideline computation– at conferences to establish a new support order– at conferences to modify an existing support
order
• 5 PSC variables can be edited by DRS worker
PSC and arrears management:At the conference
• Assists in conference preparation• Validates intuitive experience
– Assists in establishment of realistic orders– Identifies cases appropriate for work search
programs and/or temporary support orders– Identifies cases appropriate for future review
• Guides the conference interactions and communications
PSC and arrears management:subsequent enforcement
• Promotes enhanced case management• Early intervention strategies• Prioritization of enforcement / utilization of
resources• Identification of support services appropriate
for obligor
Example of PSC in useEarly Intervention Pilot Program
• Overview of pilot program– Cases grouped by PSC– Control Group vs. Experimental Group
• Results PSC 1&2– Notable increase in percentage of cases paying– Decrease in time lapse 1st payment received
• Results PSC 3&4– Notable increase in percentage of support paid
Impact of Arrears Management Strategies on PA LTD Arrears
Questions