arlington county trespass towing advisory board...6. overview of towing data/towing complaints for...

Arlington County Trespass Towing Advisory Board

2100 Clarendon Boulevard, Third Floor Conference Room 311 Arlington, VA 22201

Thursday, November 30, 2017

6:30 p.m. – 8:00 p.m.

DRAFT AGENDA

1. Introduction of Members and Staff 2. Review of Charge and Scope

3. Election of Chairperson

4. Approval of Agenda

5. Review of State Code Changes/County Ordinance Changes

6. Overview of Towing Data/Towing Complaints for 2017

7. New Business

a. Towing Contract Availability – Section 14.3-5(A)(4) (requested by County staff)

b. Enforcement of Existing Ordinance Requirements (requested by Mr. Chiste)

c. Financial Responsibility for Damages Resulting from Tow (requested by Mr. Chiste)

8. Discussion of Next Steps/Timeline

ARLINGTON COUNTY TRESPASS TOWING ADVISORY BOARD (TTAB) ROSTER

The Advisory Board on Trespass Vehicle Towing shall consist of seven (7) members. The members shall be: three (3) representatives from the Police Department, three (3) representatives from the towing industry, and one (1) citizen representative. All members serve at the pleasure of the County Board for three (3) year terms. The Chairman shall

be elected annually from among the voting members of the Advisory Board by a majority vote and shall rotate annually between a representative of a local law-enforcement agency, a representative of a licensed towing and

recovery operator, and one member of the general public.

Name Affiliation Appointment Date Term Ends Captain Latasha Chamberlain

Local Law Enforcement – Arlington County Police Department

October 23, 2018 October 31, 2021

Matt Chiste Public – Arlington County Resident

September 19, 2017 September 30, 2020

Jeffrey Gattozzi Towing and Recovery Operator – Accurate Towing

October 23, 2018 September 30, 2021

Sergeant Kimberly Jones

Local Law Enforcement – Arlington County Police Department

October 23, 2018 September 30, 2021

Detective Kyle O’Keefe Local Law Enforcement – Arlington County Police Department

May 17, 2016 June 30th, 2018

John O’Neill Towing and Recovery Operator – Advanced Towing

October 23, 2018 June 30th, 2018

Fred Scheler Towing and Recovery Operator – Henry’s Wrecker Service

October 23, 2018 September 30th, 2021

Trespass Towing Advisory Board (TTAB)

Previously known as the Advisory Board on Trespass Vehicle Towing Originally adopted April 24, 2007

Amended July 24, 2012 Amended July 18, 2017

BACKGROUND:

In July 2006, the County Board adopted Chapter 14.3 of the Arlington County Code relating to the towing and storage of motor vehicles. According to the State Code, prior to adopting or amending any towing ordinance, the local governing body shall appoint an advisory board to advise the governing body with regard to the appropriate provisions of the ordinance. The Advisory Board is required by Virginia Code to meet at least once per year (Virginia Code Section 46.2-1233.2.). Since the ordinance language has been adopted and implemented, a new advisory board provides an opportunity to review the experiences and successes of its first year and to make any recommendations on proposed amendments.

CHARGE: The TTAB shall review the current ordinance and any provisions recommended for amendments to the ordinance and provide input and recommendations for the County Board’s consideration. The TTAB shall meet at least once per year at the call of the Chairman of the TTAB. COMPOSITION: The TTAB shall consist of 7 members. The members shall be: three (3) representatives from the Police Department, three (3) representatives from the towing industry, and one (1) citizen representative. All members serve at the pleasure of the County Board for three (3) year terms. The Chairman shall be elected annually from among the voting members of the Advisory Board by a majority vote and shall rotate annually between a representative of a local law-enforcement agency, a representative of a licensed towing and recovery operator, and one member of the general public.

POTOMAC RIVER

6

7

19

8

12

3

35

9

5

10

57

227

276

114

9

14639

91

25

11

190

289

13

439

378

8

99

10

345

567

69791

424

4

66

424

27

88

113

127

11

393

179

32

1277

144

5972

175

8

30191

189

Pursuant to Section 54.1-402 of the Code of Virginia, any determination of topographyor contours, or any depiction of physical improvements, property lines or boundariesis for general information only and shall not be used for the design, modification, orconstruction of improvements to real property or for flood plain determination.Map prepared by Arlington County GIS Mapping CenterProduced and © February 2018

ARLINGTON COUNTY, VIRGINIA2017 Residential Towing Incidents

Legend /

0 4,000 8,000Feet

# Tows

County LinePotomac River2010 Census Tracts - Amount of Tows per TractHigh - Towing Incidents

Low - Towing Incidents

1

3

8

937

1

58

7

3 1237

2

7

607

37

1

6

12

12

46

84

621

11182

9115

111

1143

58

627

284

382

103

485

8

255

517

491 509

62

37

399

187

770

164

674172

434

398

Pursuant to Section 54.1-402 of the Code of Virginia, any determination of topographyor contours, or any depiction of physical improvements, property lines or boundariesis for general information only and shall not be used for the design, modification, orconstruction of improvements to real property or for flood plain determination.Map prepared by Arlington County GIS Mapping CenterProduced and © February 2018

ARLINGTON COUNTY, VIRGINIA2017 Commercial Towing Incidents

Legend /

0 4,000 8,000Feet

# Tows

County Line2010 Census Tracts - Amount of Tows per TractPotomac RiverHigh - Towing Incidents

Low - Towing Incidents

Arlington County Trespass Towing Complaints

Calendar Year 2017

Date Company Location Complaint Allegation Resolution Reason for Refund

1 01/04/2017 Advanced Towing 3910 Wilson Blvd Improper Signage Valid Tow n/a

2 01/06/2017 Advanced Towing 3910 Wilson Blvd Civil Damage Valid Tow n/a

3 01/06/2017 Advanced Towing Not provided by complainant Improper Fees Valid Tow n/a

4 01/09/2017 Advanced Towing 3910 Wilson Blvd Improper Signage Refund

Improper signage - appears

space stenciling may have

been obscured by snow


6 01/11/2017 Advanced Towing Not provided by complainant Payment Dispute

Closed - Not pursued by

complainant n/a

7 01/11/2017 Advanced Towing Not provided by complainant Improper Fees


complainant n/a

8 01/12/2017 Al's Towing 215 N Wayne St Improper Signage Refund

Improper signage - signs

requiring front end parking

corrected

9 01/15/2017 Advanced Towing Not provided by complainant Improper Fees


complainant n/a

10 01/15/2017 Advanced Towing Not provided by complainant Parked Legally


complainant n/a

11 01/20/2017 Advanced Towing 4019 5th Rd. N. Contract Concern Valid Tow n/a

12 01/26/2017 Unknown Not provided by complainant General Complaint


complainant n/a

13 01/28/2017 Unknown 850 N. Randolph Street General Complaint


complainant n/a

14 01/29/2017 Advanced Towing 2601 Columbia Pike Improper Fees


complainant n/a

15 01/30/2017 Advanced Towing 1531 N. Pierce Street Parked Legally Valid Tow n/a

16 02/01/2017 A-1 Towing and Recovery 575 12th Rd. S. Parked Legally Valid Tow n/a

17 02/08/2017 A-1 Towing and Recovery 1600 S. Eads Street Parked Legally


complainant n/a

18 02/09/2017 A-1 Towing and Recovery 1959 Columbia Pike Improper Signage Valid Tow n/a


20 02/14/2017 Advanced Towing S. Glebe Rd. / Columbia Pike Civil Damage Valid Tow n/a

21 02/17/2017 Advanced Towing 310 N. Thomas St. Parked Legally Valid Tow n/a

22 02/18/2017 Advanced Towing 2601 Columbia Pike Improper Fees Valid Tow n/a

23 03/01/2017 A-1 Towing and Recovery Not provided by complainant Civil Damage Valid Tow n/a

24 03/08/2017 Advanced Towing 3000 S. Randolph St. Improper Signage Refund Required signage not present

25 03/22/2017 Advanced Towing 2601 Columbia Pike Parked Legally Refund

Tower did not obtain required

pictures

26 03/22/2017 Advanced Towing 3910 Wilson Blvd Improper Fees Valid Tow n/a

27 03/23/2017 Advanced Towing 2806 9th St. S. Parked Legally Refund


pictures



Calendar Year 2017

29 03/30/2017 Advanced Towing 4150 S. Four Mile Run Dr. Improper Signage Refund


pictures

30 04/07/2017 Advanced Towing 801 N. Wakefield St. Parked Legally Valid Tow n/a

31 04/09/2017 Advanced Towing 3860 Columbia Pike General Complaint


complainant n/a

32 04/10/2017 Advanced Towing 3860 Columbia Pike Parked Legally Valid Tow n/a

33 04/15/2017 Advanced Towing 1201 S Courthouse Rd Parked Legally Valid Tow n/a

34 04/19/2017 Advanced Towing 1015 S Frederick St. Parked Legally Valid Tow n/a

35 04/20/2017 Advanced Towing 3140 Washington Blvd. Improper Signage Valid Tow n/a

36 04/30/2017 Advanced Towing 629 S. Walter Reed Dr. Parked Legally Refund

Requested by property owner -

new tenant


38 05/10/2017 A-1 Towing and Recovery 5224 8th Rd S Parked Legally Valid Tow n/a

39 05/15/2017 Advanced Towing 1734 N. Troy St. Improper Signage Valid Tow n/a

40 05/15/2017 Advanced Towing 3233 Columbia Pike General Complaint Valid Tow n/a

41 05/16/2017 Advanced Towing 1100 N. Glebe Rd. Civil Damage Valid Tow n/a

42 05/19/2017 Advanced Towing 2930 Wilson Blvd. Payment Dispute Valid Tow n/a

43 05/23/2017 Advanced Towing 4811 Lee Hwy. Improper Signage Refund Lot not properly signed

44 05/26/2017 Advanced Towing 2525 Lee Hwy. Improper Signage Valid Tow n/a

45 05/30/2017 Advanced Towing 800 S. Florida St. Miscellaneous Valid Tow n/a

46 05/31/2017 Advanced Towing 3300 Wilson Blvd. Improper Signage Valid Tow n/a

47 06/01/2017 Advanced Towing 747 S. Florida St. Parked Legally Valid Tow n/a

48 06/09/2017 A-1 Towing and Recovery 1221 N. Pierce St. Parked Legally Valid Tow n/a


50 06/15/2017 Advanced Towing 1001 N. Randolph St. Parked Legally Valid Tow n/a

51 06/17/2017 Advanced Towing 1010 N. Glebe Rd. Parked Legally Valid Tow n/a


53 06/22/2017 A-1 Towing and Recovery 4427 31st St. S. Insufficient Documentation Valid Tow n/a

54 06/23/2017 Advanced Towing 4306 N. Pershing Dr. Parked Legally Valid Tow n/a


56 07/13/2017 A-1 Towing and Recovery 2201 N. Pershing Dr. Improper Signage Valid Tow n/a

57 07/14/2017 Advanced Towing 900 N. Stuart St. Miscellaneous Valid Tow n/a

58 07/17/2017 Advanced Towing 1100 N. Glebe Rd. Improper Signage Valid Tow n/a

59 07/18/2017 A-1 Towing and Recovery 2400 S. Glebe Rd. Parked Legally Valid Tow n/a

60 07/24/2017 Advanced Towing 2525 Lee Hwy. Parked Legally Valid Tow n/a

61 07/24/2017 Advanced Towing 4167 S. Four Mile Run Dr. Improper Signage Refund

Signage - multiple entrances to

property, not all signed

62 07/27/2017 Advanced Towing 900 N. Stuart St. Parked Legally Valid Tow n/a

63 08/01/2017 A-1 Towing and Recovery 2620 S. Barton St. Parked Legally Valid Tow n/a

64 08/03/2017 A-1 Towing and Recovery 2350 26th Ct. S. Civil Damage Valid Tow n/a

65 08/07/2017 Advanced Towing 2300 Jefferson Davis Hwy. Parked Legally Valid Tow n/a

66 08/09/2017 Advanced Towing 1020 N. Randolph St. Parked Legally Valid Tow n/a

67 08/11/2017 Advanced Towing 103 N. Wayne St. Parked Legally Valid Tow n/a

68 08/15/2017 Advanced Towing 3924 Wilson Blvd. Parked Legally Valid Tow n/a

69 08/16/2017 A-1 Towing and Recovery 1201 S. Scott St. Parked Legally Valid Tow n/a


71 08/16/2017 Advanced Towing 2306 11th St. N. Parked Legally Valid Tow n/a


Calendar Year 2017


73 08/21/2017 Advanced Towing 2525 Lee Hwy. Parked Legally Refund


pictures



76 09/04/2017 Advanced Towing 1718 S. Taylor St. Parked Legally Valid Tow n/a

77 09/04/2017 Advanced Towing 3860 Columbia Pike Drop Fee Valid Tow n/a

78 09/05/2017 Advanced Towing 4601 Fairfax Dr. Parked Legally Valid Tow n/a



81 09/19/2017 Advanced Towing 451 N. Upton St. Parked Legally Valid Tow n/a


83 09/27/2018 Advanced Towing 2250 Clarendon Blvd. Improper Signage Valid Tow n/a

84 09/28/2017 Advanced Towing 1220 N. Pierce St. Improper Signage Refund

Signage - had been knocked

down and not replaced


86 09/29/2017 Advanced Towing 4490 N. Pershing Dr. Parked Legally Valid Tow n/a

87 10/05/2017 A-1 Towing and Recovery 4433 31st St. S. Parked Legally Valid Tow n/a

88 10/10/2017 Advanced Towing 2026 N. Vermont st. Parked Legally Valid Tow n/a


90 10/14/2017 Advanced Towing 1045 N. Utah St. Parked Legally Valid Tow n/a



93 11/03/2017 A-1 Towing and Recovery 4160 S. Four Mile Run Dr. Improper Signage Valid Tow n/a




97 11/13/2017 Advanced Towing 3910 Wilson Blvd ECC Concern / Signage Valid Tow n/a

98 11/14/2017 Advanced Towing 5135 8th Rd. S. Parked Legally Refund

Car barely extending into "No

Parking Zone"

99 11/14/2017 A-1 Towing and Recovery 1101 S. Joyce St. Improper Signage Valid Tow n/a

100 11/16/2017 Advanced Towing 3924 Wilson Blvd. Improper Receipt Valid Tow n/a

101 11/20/2017 A-1 Towing and Recovery1201 S. Courthouse Rd. Parked Legally Refund

Refunded at request of

property owner

102 11/20/2017 Advanced Towing 3924 Wilson Blvd. Improper Receipt Valid Tow n/a


104 11/21/2017 A-1 Towing and Recovery 1600 S. Eads St. Improper Receipt Valid Tow n/a

105 11/28/2017 A-1 Towing and Recovery1415 N. Taft St. Parked Legally Refund

Property owner changed

decals - tower not aware

106 12/05/2017 Advanced Towing 451 N. Upton Ct. Parked Legally/Improper Signs Valid Tow n/a


108 12/10/2017 A-1 Towing and Recovery1455 28th St. S. Improper Signage Refund

Sign missing from one of the

entrances to property

109 12/11/2017 Advanced Towing 3140 Washington Blvd. Improper Signage Refund

Signage - entrance sign

missing



Calendar Year 2017

111 12/16/2017 Advanced Towing 5300 Columbia Pike Improper Signage/Damage Valid Tow n/a

112 12/18/2017 Advanced Towing 5300 Columbia Pike Improper Signage Valid Tow n/a

113 12/19/2017 Advanced Towing 4106 Henderson Rd. Improper Signage Refund

Signage - violates

requirements 14.3-5.2 on

angled parking

114 12/19/2017 Advanced Towing 5535 Columbia Pike Parked Legally/Improper Signs Valid Tow n/a

Arlington County Trespass Towing Advisory Board (TTAB) Meeting Minutes

Thursday, November 30, 2017 6:30 p.m. – 8:00 p.m.

2100 Clarendon Boulevard, Third Floor

Conference Room 311 Arlington, VA 22201

Attendees

Sergeant Paula Brockenborough, Arlington County Police Department Mr. Matt Chiste, Resident Captain Frantz Desamour, Arlington County Police Department Mr. Al Leach, Towing and Recovery Operator Detective Kyle O’Keefe, Arlington County Police Department Mr. John O’Neill, Towing and Recovery Operator Mr. Fred Scheler, Towing and Recovery Operator Mr. Brian Stout, Staff Coordinator

Meeting Minutes The meeting was called to order at 6:30 p.m. The staff coordinator opened the meeting and thanked members for serving. Introduction of all attendees followed. The staff coordinator briefly reviewed the charge, scope and composition of the Advisory Board. The first order of business was the election of a Chair person as required by Code of Virginia § 46.2-1233.2. Detective O’Keefe made a motion to nominate Mr. O’Neill, seconded by Mr. Leach. Mr. Chiste made a motion to nominate Detective O’Keefe. The motion died for a lack of second. Mr. O’Neill was elected Chair by a vote of 6-1. The Chair requested the staff coordinator provide an overview of towing data and towing complaints for Calendar Year 2017. The staff coordinator provided data on all trespass tows in Arlington County and Detective O’Keefe provided data on towing complaints. Copies of the data provided are included as Attachment A. The TTAB moved to a section-by-section review of the draft ordinance and opened the floor for amendments. The TTAB discussed the issue of the availability of towing contracts to the public at large and vehicle owners who have been towed. The debate focused on the policy issue of who should have access to the contracts as well as where the contracts should be retained and made available. TTAB members

representing towing and recovery operators discussed and informed the TTAB about the software packages most companies have purchased, which allow for contracts to be loaded into the system and available to employees. A motion was made by Mr. O’Neill, seconded by Captain Desamour, to amend Chapter 14.3-5(A)(4) to remove “for public inspection” and “and at the property, respectively.” The motion was approved by a vote of 7-0. A companion motion was made by Mr. O’Neill, seconded by Captain Desamour, to include the towing contract (the contract that was in place at the time of the tow) as a record that must be retained by the towing and recovery operator for a period of one year under Chapter 14.3-11. The motion was approved by a vote of 7-0. A motion was made by Mr. Chiste that the TTAB acknowledge that property owners and vehicle owners are not represented on the TTAB. The motion died for lack of a second. The Chair called for any additional amendments, and none were offered. A motion to adjourn was made by Mr. Leach, seconded by Captain Desamour, and approved by a vote of 7-0. Adjournment Seeing none, the meeting adjourned at 7:39 pm.

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