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The Power of Customer Reviews Ben Clarke-Smith Head of Customer Success

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The Power of Customer ReviewsBen Clarke-SmithHead of Customer Success

are you listening comfortably?

Trusted conversations

Complete coverage

No lengthy questionnaires

At the right time

To the right people

Reviews influence 89% of purchasing decisions

Source: BrightLocal Consumer Report

Customer feedback has changed

Online or instore

Desktop, mobile or tablet

Text, pictures and video

24hrs a day, 7 days a week

Categorised

Quantified

100% verified

95% of unhappy customers would return

Source: National Association of Retail Marketing

Clarity of insight

Actionable insights

Automated reporting

One to one

One to many

Trend analysis

Customer profiling

Understanding

72% say positive reviews increase trustSource: BrightLocal Consumer Report

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