are you listening?
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DESCRIPTIONHearing vs. listening, tips on really listening as a practice of communication
Are You Listening?
What’s the difference?
between. . . .
HEARING is automatic. . . .HEARING is automatic. . . .
LISTENING is LEARNED.LISTENING is LEARNED.
The Listening Process
Competence Model of Listening
Communication activities of college Communication activities of college studentsstudents
EVALUATE & CRITIQUE
EMPATHIZE & UNDERSTAND
Receiving Receiving CompetenceCompetence
Motivated to be openMotivated to be open
Knowledge of culture differencesKnowledge of culture differences
Skills of focusing and clarifyingSkills of focusing and clarifying
Constructing Meaning Constructing Meaning CompetenceCompetence
Motivated to respect differencesMotivated to respect differences
Knowledge of perceptual biasesKnowledge of perceptual biases
Skills in analyzing objectivelySkills in analyzing objectively
Responding CompetenceResponding Competence
Motivated to show interest and respectMotivated to show interest and respect
Knowledge of feedbackKnowledge of feedback
Skills in asking questionsSkills in asking questions
Ideas and concepts from
Morreale, Spitzberg, & Barge. Human Communication, 2001
Top 10 Listening Habits Profile