Are You Listening?

What’s the difference?

between. . . .

Hearing?

Listening?

&

HEARING is automatic. . . .HEARING is automatic. . . .

LISTENING is LEARNED.LISTENING is LEARNED.

The Listening Process

Receiving ConstructingMeaning

Responding

Consciously paying

attentionAssigning

andclarifyingmeaning

NonverballyVerbally

Competence Model of Listening

motivation skills

knowledge

Communication activities of college Communication activities of college studentsstudents

ListeningListening

WritingWriting

SpeakingSpeaking

ReadingReading

LEARN &COMPREHEND

EVALUATE & CRITIQUE

EMPATHIZE & UNDERSTAND

Listening Types

Receiving Receiving CompetenceCompetence

Motivated to be openMotivated to be open

Knowledge of culture differencesKnowledge of culture differences

Skills of focusing and clarifyingSkills of focusing and clarifying

Constructing Meaning Constructing Meaning CompetenceCompetence

Motivated to respect differencesMotivated to respect differences

Knowledge of perceptual biasesKnowledge of perceptual biases

Skills in analyzing objectivelySkills in analyzing objectively

Responding CompetenceResponding Competence

Motivated to show interest and respectMotivated to show interest and respect

Knowledge of feedbackKnowledge of feedback

Skills in asking questionsSkills in asking questions

Ideas and concepts from

Morreale, Spitzberg, & Barge. Human Communication, 2001

LISTEN!

http:/www.listencoach.com/LHProfile.html

Top 10 Listening Habits Profile