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DESCRIPTION
PPT presentation given to the American Red Cross Social Data Summit held on August 12, 2010 at the American Red Cross Headquarters in Washington DC. Heather Blanchard, Co Founder of CrisisCommons closing keynote slide deck.TRANSCRIPT
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Closing the Gap Between Public Expectation and Disaster Response Reality
Call to Action: Finding Common Language for Co-operative Response
American Red CrossEmergency Social Data Summit
August 12, 2010
Heather BlanchardCo Founder
CrisisCommons
Friday, August 13, 2010
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http://current.com/technology/91965297_geeks-for-haiti.htm
CrisisCamp
Friday, August 13, 2010
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OpenStreetMap Translation
Long Distance WiFi
Friday, August 13, 2010
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To Know Where We Are Going, We Might Have To Look Where We Have Been
Friday, August 13, 2010
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Lessons Learned• 9/11 - Phones Out; User Groups
• Katrina - Blogs
• Rita - Mobile Access to Resources
• Kenyan Elections - Mapping Crisis Data
• Mumbai - SMS to Multiple Channels
• Hurricane Ike - Alternative Access
Friday, August 13, 2010
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Lessons Learned• Iranian Elections - Personal dangers in sharing information
• Haiti - Global Community of Technology Volunteers (CrisisCamp, CrisisMappers)
• Haiti - Local knowledge and Resources are Distributed Across the World
• Haiti - Short codes must be used by the public before the disaster
• Haiti - Role for Universities - computing/human capital
Friday, August 13, 2010
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What We Know For Sure• People want as much information as possible to
make decisions for themselves and their family (to stay or go)
• People want to connect with family and friends and let them know they are okay or that they need help
• People from across the world want to use resources available to them, including their professional skills, to help people in need
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Top Three Crisis Data Points
Location Status Needs
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Everyday Connection
http://rhapsodic.org/archives/2009/02/ive-been.php
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dress nice : ) luv mom
Friday, August 13, 2010
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My Mom Is The 28%
http://xiistrawberriesiix.deviantart.com/art/My-stick-person-120453012
not connected with social media - My Mom
Delegation
Her Sister
Her Brother
Daughterfacebook ninja
Kevin Bacon
Friday, August 13, 2010
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MobilityThe Big Stat.
Yes, that is Trillion.
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Mobile Phone = “Survival Tool”
Source: http://www.ted.com/talks/jan_chipchase_on_our_mobile_phones.html
Friday, August 13, 2010
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In A Crisis We Are Required to Use Our Phone or a Website
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http://www.youtube.com/watch?v=D0sIEtdMX-s
Consumer Expectations & Not So Social Info Sources
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http://www.youtube.com/watch?v=QS-n9oyhwwM
Consumer Expectations & Not So Social Info Sources
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Consumer Expectation
Source: apple.com
Friday, August 13, 2010
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Busted Windows & Verified Data
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Past, Present• Are The Lessons Really Learned?
• Understanding Consumer Behavior to Enhance Crisis Response and Crisis Data Sharing
• How can Crisis Data help Build Better Consumer Products that are Outfitted for Crisis Data Sharing and Safety Information?
• What Do We Really Mean By Verification?
Friday, August 13, 2010
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A Journey of a thousand miles begins with a single step. - Lao Tzu
The Road AheadSteps for Engaging Crisis Data
Creating the Platforms for Collaboration and Participation
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• Inventory All Data Resources Available for a Data Resource Map
• Where Is Your Data Internally? Externally?
• Source Your Own Crowd: Mobile data collection for response agencies (Three Sets of Data, Public, Govt, Affiliated Agencies)
• Data.gov for Your Town (Crisis Data Feeds)
First Step: Find Your Data
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Source Your Own Crowd
First Responders
Affiliated Organizations
Public
Three Layers of InformationAggregated Trends
Verification by Trends
Mumbai
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Second Step: Build Community• Build an Inventory of all Your Local Technology
Resources
• What Resources Are Available in My Region?
• Work with Existing or Seed the Opportunity For Connection to Your Local Technology Community
• Host a CrisisCamp : )
Friday, August 13, 2010
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A Different Ask of the Private Sector
• Transform Corporate Giving to Expertise Giving
• Share Your Resources
• All Business Can Contribute: 98% of all Businesses in America are Small Business
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Academia• Take Up Research Projects Supporting Community
Efforts; You have Research Labs with Serious Fiber Connectivity.
• Provide Students to Help Coordinate Volunteer Activities, Data Contests and Challenges
• Like the Private Sector, Share Your Resources, Transform Engagement
• Great Environment for a Data Ops Center
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Third Step: ConnectionEmergency Operations Center
Technology Volunteer
Community
Data Operations CenterTechnology Cluster
Analytics Cell
GIS Cell
Open Source Info
ESF Liaisons
Requirements
Search
Data Aggregation
Mapping
Public Products(Surge Capacity)
Data
(Mutual Assistance)
Friday, August 13, 2010
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Thoughts for the Future• Learnings Shared at Large CRO gatherings like NVOAD, NEMA & IAEM. Encourage
CRO associations have a Technology Council or Committee.
• Convene Best Practices/Lessons Learned Between Global Development and Crisis Management
• Growth & Credentialing of Technology Volunteers to provide surge Capacity for DOC, Analytics Cell, Technology Cluster and other coordination functions.
• Review Incident Management Policy, Institutionalize Nationally
• Insights on What CROs Need (by way of Technology and Volunteer Assistance)
• CEO Level Engagement with CRO Organizations - How Can Tech Help Before The Crisis; CROs Be Part of the Tech R&D Development Process
Friday, August 13, 2010
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Friday, August 13, 2010
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Thanks! Hope to See You At CrisisCamp on
September 25 for National Preparedness Month!Check it out at wiki.crisiscommons.org
Follow, Email, Friend:Twitter @poplifegirl
[email protected]/heather.blanchard
Friday, August 13, 2010