appreciative inquiry for legal dept
DESCRIPTION
AITRANSCRIPT
Team Dynamics
Legal Department 16th August 2006
Cyberview, Cyberjaya
Contents
1. Introduction 1. Introduction
2. Communication and Apprentice 2. Communication and Apprentice
3. Managing Priorities & Expectation 3. Managing Priorities & Expectation
4. Structure Thinking 4. Structure Thinking
6. Living the Values6. Living the Values
5. Appreciative Inquiry 5. Appreciative Inquiry
Ground rules
• One person talk at a time
• Keep confidences
• Participate positively
• Put your mobile phone on silence mode
• No stupid questions
• You can sleep
1. Introduction
• Tell us the word you like most
• Share with us your favorite childhood photos
• Tell us the story behind the object you bring today
• Share with us your best movie
Facilitating The Conclusion
Objects Word Photos Movie
Communication
Apprentice
2. Communication Style
Watch “Apprentice” Episode 8, “A Slice of Heaven,” was all about creating buzz around 7-Eleven's new sandwich, the “P'EatZZa
Clues
• Communication Style – Kinetic/Auditory/Visual
• Body Language• Facial Expression• Tone of Voice• Clarity of Thought• Diplomatic• Receiving Feedback• Giving Feedback
Candidates
SeanLeeCharmaine
Discussion 1Objective Questions
• What images from the video are still with you?
• What words of phrases caught your attention?
• What colours did you see in the video? What sound?
• What scenes are real grabbers?
• Which characters interest you most?
• Who is negative minded? Why?
• Where? How did it influence the group?
• What about the positive minded?
• How good is their feedback? Giving and receiving?
• Who communicate in clarity? How?
• Who has the best listening skills?
Discussion 2Reflective Questions
• Where did the video intrigue you most?• Where did you get pulled in? (in terms of
communication)• Who has the best body language? Why?• Who has the most animated expression?• Who has the most persuasive
communication?
Discussion 3 Interpretive Questions
• What were some of the key points learn?
• What came through to you as very important?
• What did you learn you didn’t know before?
Discussion 4Decisional Questions
• How, specific, did you find the session helpful?
• Which communication skills you want to practice?
MANAGING PRIORITIES AND EXPECTATION
Sharing of Experience
Expectation
• 1. Understand mutual process
• 2. Establish an agreement
• 3. Manage change
• 4. Communicate proactively
• 5. Deliver against the expectations
• 6. Reset expectations if necessary
• 7. Complete the agreement
Priorities
• Negotiate timeline
• Share load (50/50)
• Recommend others
• Realign work
• Negotiate work load
• Plan your week to control your commitment
• Do daily planning
Structural Thinking
Align Your Thinking
Open Minded
• Be open minded - Explorative thinking (PMI or 6 Ways) - You are only human - Parachute
- We are born stubborn
- self organizing pattern
- stereotype
- what we know is truth
Thinking Pattern
PlusMinus (danger or weakness)Interesting
THINK One train of thought only
Open minded/Suspend Judgment
Explorative Thinking
Different perspectivePlus Minus Interesting
PMIIncome taxCat can talk
Post Mortem Ground Rules: - No person attack- One person talk at a time- Be an active participant
Do Well/Do More/Do LessLesson learnt
Post Mortem/Evaluation
Evaluation
Different perspective
Do WellAreas we have done well
Do MoreAreas we need to improve
Do LessAreas we need to avoid or do less
Detail Exploration: 7 Ways
Explorative Thinking
Fact
Positive
CreativeEmotion
Danger
Interesting
Action
Be patient and be a good listener
Bad Temper
Prejudice, Partial Info
Good Listener, Better Decision
TEC
TEC: Target/Explore/Conclusion
Target What is my goal of this conversation? What is my goal of this thinking?Explore What information I need to know more? Have I explore enough?Conclusion What is my conclusion? What is my action plan and timeline?
Focus on the best
Focus on the best – Effective (EOX3):
Objective, Options (5), Operation,
E:OX3
Alternatives Possibilities Choices
Encourage Inputs
Protect and Improve Ideas: Why meetings don’t work
Attack 20% defect
Improve defect
Use 7 Ways or PMI
Fact and Thinking
ThinkingFact
Fact
School/ Black & White
Real Life/Grey Area
Consider All Factory: CAF
Consequences and Sequel
Now Short Term Long Term
Other People
Other People
Supplier You Customer
Subordinate Colleague Other Dept Supervisor CEO
Information
I nformation FO (information we need)
FI (information we have)
APPRECIATIVE INQUIRY
Strength Based Approach
AI
Discover
Dream
Design
Define
Deliver
Video 13 Minutes
Discover
How Are You Doing?
1. In the past one year, what are you proud of, what have you accomplished, and what are you doing that works?
2. What contributed to those successes? What caused those things to work?
3.Now think beyond your work in Pfizer and as a member of a greater community, what achievements, accomplishments, or activities are you proud of?
Discover Phase
How have you changed?
4. Thing about yourself at the beginning of the year and the person you are today. How have you changed?
DREAM PHASE
Becoming even more effective.
5. To make yourself even more effective in the future, what do you want to continue to do, do more of, do better, or do differently?
DESIGN PHASE
6. Of all the items listed and described above, which are the ones you are inspired to act on in near future?
Delivery Phase
7. Chart out an action plan with actions and deadline. Regular check on your progress. Share them with your colleague.
LIVING THE PFIZER VALUES
From Passive to Active Participants
Build the team
How do we help each other to live the values of Pfizer?
Integrity, Leadership, Innovation, Performance, Teamwork, Customer Focus, Respect for People and Community.
Contemporary Work
ComplexComplex ChangeChange CompetitiveCompetitive
Challenge: Grow with the TeamChallenge: Grow with the Team
Character and brand building
Work Harmoniously
Prepare for new possibilities
Video
Manpower: Modern Work
Modern World of Working
Team values
Teamwork
Innovation
Performance
Integrity
Team Values
Respect for People
Customer Focus
Leadership
Quality
Community
Test
7. Summary
Sharing
InterestingAction Plan
Team Work: Maksim Exodus