applied kanban - bizcamp 2011
TRANSCRIPT
Applied KanbanA success: the introduction of Kanban as planning,
monitoring and process-control tool in a small team.
Tuesday 14 June 2011
OpenmindsB2B webhosting // Managed servers
Scalable solutions // Personal approachQuality & guarantees
[email protected] // www.openminds.be // +32 9 225 82 91
Tuesday 14 June 2011
The problem
Tuesday 14 June 2011
Openminds
•Hosting (support, installations, ...)
•Development
•Sales/marketing
•Administration
•8 people (5 sysadmin, 2 development, 1 sales, but overlap)
Tuesday 14 June 2011
Before
•Planning was hard
•Tickets got “lost”
•Hard to delegate a task to a colleague
•No overview
Tuesday 14 June 2011
Overview
•Each had his own todo method
•Support: “master in-pile” & “todo”
•Sales: Kristofs book
•Development: All over the place
•Other: when (if) it came to mind
Tuesday 14 June 2011
Kanban: what
Tuesday 14 June 2011
Goal
•Visualizing the workload
•Planning
•Limit the WIP
•Optimalisation
Tuesday 14 June 2011
Standard IT kanban
Tuesday 14 June 2011
Standard IT kanban
•Backlog, Ready, Work In Progress, Done
Tuesday 14 June 2011
Standard IT kanban
•Backlog, Ready, Work In Progress, Done
•Task goes from left to right
Tuesday 14 June 2011
Standard IT kanban
•Backlog, Ready, Work In Progress, Done
•Task goes from left to right
•WIP is limited
Tuesday 14 June 2011
Standard IT kanban
•Backlog, Ready, Work In Progress, Done
•Task goes from left to right
•WIP is limited
•Refill of the backlog through meetings
Tuesday 14 June 2011
How we did it
Tuesday 14 June 2011
Investing
•Board
•Markers
•Post-its
•Planning poker
•Magnets
•Time
Tuesday 14 June 2011
Board location
Tuesday 14 June 2011
Board location
Tuesday 14 June 2011
Board location
Tuesday 14 June 2011
Board layout
•Todo
•Work in progress
•Done
•Waiting for ...
Tuesday 14 June 2011
Special area’s
TriageSupport
Datacenter-todoUrgent
Tuesday 14 June 2011
TeamsColors
Tuesday 14 June 2011
Meetings
•Monday: “planning”
•Tuesday till Friday: “standup”
Tuesday 14 June 2011
Planning
•First working day of the week
•Overview of last week
•Selection of workload for this week
•Discussion about each todo-item
•Rating the item
Tuesday 14 June 2011
Planning poker
•Fibonacci-series
•? en coffee
•Complexity, not time
•Discussion when the difference is big
Tuesday 14 June 2011
Each morningStandup
5 minutes
Tuesday 14 June 2011
Delegate
Tuesday 14 June 2011
Extra
•Priority is from top to bottom (todo)
•“Pair” for training / difficulties
•Ping-pong: stick the tickets together
•Three magnets per person
Tuesday 14 June 2011
Introduction
•No major issues...
•Team wanted some change
•We will evaluate after 2 months
Tuesday 14 June 2011
Result
Tuesday 14 June 2011
Result
•Planning: major improvement
Tuesday 14 June 2011
Result
•Planning: major improvement
•Monitoring: nothing gets forgotten
Tuesday 14 June 2011
Result
•Planning: major improvement
•Monitoring: nothing gets forgotten
•Overview: very clear
Tuesday 14 June 2011
Result
•Planning: major improvement
•Monitoring: nothing gets forgotten
•Overview: very clear
•Workflow gets optimized
Tuesday 14 June 2011
Result
•Planning: major improvement
•Monitoring: nothing gets forgotten
•Overview: very clear
•Workflow gets optimized
•Open communication between teams
Tuesday 14 June 2011
More result
•Measurement: velocity
•feedback for the planning-meeting
Tuesday 14 June 2011
Issues
Tuesday 14 June 2011
Issues
•Our board is too small
Tuesday 14 June 2011
Issues
•Our board is too small
•Planning: only one week
Tuesday 14 June 2011
Issues
•Our board is too small
•Planning: only one week
•Existing ticketting system
Tuesday 14 June 2011
Issues
•Our board is too small
•Planning: only one week
•Existing ticketting system
•Flexible working hours & morning-meeting
Tuesday 14 June 2011
Issues
•Our board is too small
•Planning: only one week
•Existing ticketting system
•Flexible working hours & morning-meeting
•Person still decides what to work on
Tuesday 14 June 2011
Post-itsThey don’t stick as they
advertise!
Tuesday 14 June 2011
ISO 9001
•We have ISO certification
•Kanban is a perfect fit
•Auditor loved the idea
Tuesday 14 June 2011
Bottom line
•It works
•No problem making your own version
•Routine
•Digital board?
•Bigger teams?
Tuesday 14 June 2011
Q & A
Tuesday 14 June 2011
Applied Kanban
Bernard Grymonpon - Openminds
@openminds / @wonko_behttp://www.openminds.be/
Tuesday 14 June 2011