applied critical thinking learn more @ a 3-phase approach to developing problem solvers &...
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Applied Critical Thinking
Learn more @
www.ThinkWatson.com
A 3-Phase Approach to Developing Problem Solvers & Efficient Thinkers
Today’s Agenda
Critical Thinking In the News…
It’s Vital to Education…
Yet…
It is Truly a 21st Century Skill
Today’s need for critical thinking is driven by: The Pace of Change The Global Economy The Availability of Information The Complexity of Roles and Organizations And more…
Failure Can Be Costly
Example: The Bureau of Engraving & Printing
didn’t correctly assess its “ink problem.” Theyfocused on the inkand not the flawed process of applying it to new bills.
So What Exactly is Critical Thinking?
Critical Thinking is an organized & disciplined way of thinking.
What’s So Challenging About It?
It’s hard to grasp People have a
misconception of what critical thinking is
Egos and social conditioning
People take it for granted
“Thinking… comes easy to us. What does not come easy is consistent, high quality thinking across the dimensions of one’s life. That is, it is not easy to discover our bad habits and do something about them.”
-Richard Paul and Linda Elder
-Fellows, Foundation for Critical Thinking
And It’s Hard Work!
Can We Measure It?
Is an Individual’s “RED”-iness Related To Performance?
Total Performance (.39) Job Success (.33) Overall Potential
(.25) and (.24) Professional Technical
Knowledge (.37) Analysis (.58)
Analysis, Problem Solving, Decision Making and Judgment (.40)
Judgment (.43) Problem Solving and
Analysis (.33) Core Critical Thinking
Behaviors (.28)
Studies show a relationship between Critical Thinking and…
Watson-Glaser™ II Assessment
But… Can You Teach It? Success comes
through… Attitude Practical instruction
and practice Transferring skills
learned to new situations
Reflecting and thinking about the process
Numerous studies have shown that critical thinking, defined as the deliberate use of skills and strategies that increase the probability of a desirable outcome, can be learned in ways that promote transfer to novel contexts.
- Diane Halpern Ph.D.
An Important Question Should the approach be “context-free” or
“context-dependent?”
An Important Question Should the approach be “context-free” or
“context-dependent?”
YES!
The Case of the “Red Sweat”As a Hollywood horror flick, it might be called “The Rash.” Scenario: On Eastern Airlines flights over the Atlantic between New York City and Florida, flight attendants begin to contract a strange, oozing rash on their faces, neck, chest and hands. The fluid escaping from their inflamed pores looks like blood, though it is not, and so the rash is called “red sweat.” Others are stricken by reddish blotches of pinprick-size dots. But either way, before a doctor can diagnose it, the mysterious rash disappears – until, perhaps, the next flight over the Atlantic to Florida. For Eastern’s baffled management, the story is all too real. For the past three months, more than 90 flight attendants have reported cases of the “red sweat”, many of them more than once. Nearly all are women, and most have been stricken on Eastern’s new European-produced A300 Airbus jets flying between New York and Miami or Fort Lauderdale. No passengers or other crew have shown symptoms, and no rashes have been reported on inland flights. In all cases, the symptoms vanish, leaving the victims wondering if the affliction is only skin deep. “We just can’t track this thing down” admits Dr. David Millett, Eastern’s flight medicine director. “It’s spooky, really spooky.”
A rash of theories resulted. The cause is…
The air in the new jet cabins being too dry. The special fluid used to clean the plane’s food ovens. A combination of factors, such as altitude changes, genetic susceptibility, or even cosmetics.
Polling Question What do you think is causing the rash?
Dry air in the planes Cleaner used in the galley Cosmetics Uniforms Frequent altitude changes Something else
What the problem
ISWhat the problem might be but
IS NOT
Defining the Problem – Setup
FlightAttendants
WHO
WHERE
WHAT
What the problem
ISWhat the problem might be but
IS NOT
Defining the Problem – Setup
FlightAttendants
Passengers,Pilots, Crew
WHO
WHERE
WHAT
Polling Question Tell me about flight attendants: What
does their role entail? (think people, process, equipment, materials, environment)
What’s Unique About Attendants?
Serve food Serve drinks Push cart Galley
Prepare food Use oven Use coffee maker Handle garbage Clean galley
Safety demo Oxygen masks Seat belt Exits Life Vest/Floatation Talk on P.A.
Uniforms Jump seat Hand out…
Blankets Pillows Peanuts Beverages Head sets Magazines
Overhead bins Use lounge in airport Hotel stays Lots of time in pressurized
cabin Plastic gloves for cleaning Collect trash
What the problem
ISWhat the problem might be but
IS NOT
Defining the Problem – Screen 1
FlightAttendants
Passengers,Pilots, Crew
WHO
WHERE
WHAT
What the problem
ISWhat the problem might be but
IS NOT
Defining the Problem – Screen 1
FlightAttendants
Passengers,Pilots, Crew
Flights OverThe Atlantic
WHO
WHERE
WHAT
What the problem
ISWhat the problem might be but
IS NOT
Defining the Problem – Screen 1
FlightAttendants
Passengers,Pilots, Crew
Inland FlightsFlights OverThe Atlantic
WHO
WHERE
WHAT
What’s Unique About Attendants?
Serve food Serve drinks Push cart Galley
Prepare food Use oven Use coffee maker Handle garbage Clean galley
Safety demo Oxygen masks Seat belt Exits Life Vest/Floatation Talk on P.A.
Uniforms Jump seat Hand out…
Blankets Pillows Peanuts Beverages Head sets Magazines
Overhead bins Use lounge in airport Hotel stays Lots of time in pressurized
cabin Plastic gloves for cleaning Collect trash
Serve food Serve drinks Push cart Galley
Prepare food Use oven Use coffee maker Handle garbage Clean galley
Safety demo Oxygen masks Seat belt Exits Life Vest/Floatation Talk on P.A.
Uniforms Jump seat Hand out…
Blankets Pillows Peanuts Beverages Head sets Magazines
Overhead bins Use lounge in airport Hotel stays Lots of time in pressurized
cabin Plastic gloves for cleaning Collect trash
What’s Unique About Attendants?
What the problem
ISWhat the problem might be but
IS NOT
Defining the Problem – Screen 2
FlightAttendants
Passengers,Pilots, Crew
Inland FlightsFlights OverThe Atlantic
WHO
WHERE
WHAT
What the problem
ISWhat the problem might be but
IS NOT
Defining the Problem – Screen 2
FlightAttendants
Passengers,Pilots, Crew
Inland FlightsFlights OverThe Atlantic
Face, Chest,Neck, Hands
WHO
WHERE
WHAT
What the problem
ISWhat the problem might be but
IS NOT
Defining the Problem – Screen 2
FlightAttendants
Passengers,Pilots, Crew
Inland FlightsFlights OverThe Atlantic
Face, Chest,Neck, Hands
All Other Areas
WHO
WHERE
WHAT
What’s Unique About Attendants?
Serve food Serve drinks Push cart Galley
Prepare food Use oven Use coffee maker Handle garbage Clean galley
Safety demo Oxygen masks Seat belt Exits Life
Vest/Floatation Talk on P.A.
Uniforms Jump seat Hand out…
Blankets Pillows Peanuts Beverages Head sets Magazines
Overhead bins Use lounge in airport Hotel stays Lots of time in pressurized
cabin Plastic gloves for cleaning Collect trash
What’s Unique About Attendants?
Serve food Serve drinks Push cart Galley
Prepare food Use oven Use coffee maker Handle garbage Clean galley
Safety demo Oxygen masks Seat belt Exits Life
Vest/Floatation Talk on P.A.
Uniforms Jump seat Hand out…
Blankets Pillows Peanuts Beverages Head sets Magazines
Overhead bins Use lounge in airport Hotel stays Lots of time in pressurized
cabin Plastic gloves for cleaning Collect trash
Congratulations!You have successfully applied
your critical thinking skills.
Conclusion Eastern Airlines assumed the problem had
something to do with its new jets. It turns out the problem was the life vests. On the vests, printed in red ink, were the words “demo only.” The ink was toxic and it flaked off on their skin. An “Is/Is Not” root cause analysis would have helped them come to this conclusion.
Applied Critical Thinking Sequence
Creating a Training Program- How do I get started?
Create yours from scratch, or… Critical Thinking Boot Camp
Integrates the WGII Uses 3-phase Approach Uses proven tools & techniques in practice for 30+ years Pre-work and Follow-up Collects & disseminates ROI data
to you
A 3-Phase Approach to Development
Results to Date… Survey of 400 participants within 18
months of completing the program
Understand how to apply skills
Applied the skills on the job
0 50 100
91%
74%
Return on Investment
For every $10,000 spent on training & materials
Return on Investment
Clients average $170,000 in savings or results
Some Recent Examples
A global medical supply firm
Sr. Manager in manufacturing utilized the strategic thinking tools to uncover $400,000 in annual savings.
Project Manager used applied critical thinking tools to design a plan to release a product 10 months early with $10M additional incremental revenue.
Questions or Inquiries
Critical Thinking Boot Camp or Train-the-Trainer:
Breanne Potter – 816.256.3334
Presentation:
Scott Dannemiller – 615.479.3492
www.ThinkWatson.com/bootcamp