application of ict in incident...
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2017/EPWG/SDMOF/008 Thematic Session 1.2
Application of ICT in Incident Management
Submitted by: Singapore
11th Senior Disaster Management Officials Forum Vinh City, Viet Nam
21–22 September 2017
11th Senior Disaster Management Officials’ Forum
Application of ICT in Incident Management
Vinh city, Nghe An Province, Vietnam, September, 21 - 22 , 2017
COL Kadir Maideen Bin MohamedDirector National Service Training Institute
Singapore Civil Defence Force
11th Senior Disaster Management Officials’ Forum
Scope• Introduction• Major Civil Emergencies in Singapore • Involvement in International DM Scene• Considerations in Information Management during Crisis• Deployment of main ICT Systems for Incident Management • Challenges in Technological Implementations• Conclusion
11th Senior Disaster Management Officials’ Forum
About Singapore Civil Defence Force (SCDF)• Provide fire-fighting, rescue and emergency ambulance
services
• Mitigate hazardous materials incidents
• Formulate, implement and enforce regulations on fire safety and civil defence shelter matters
• Three-tier command structure: HQ SCDF, 4 territorial CD Divisions, and the ground units comprising fire stations / fire posts
• Incident Manager for Civil Emergencies
11th Senior Disaster Management Officials’ Forum
Threats We Face• Security - more lethal and varied terrorist attacks,
vulnerability to transnational crime & drug trafficking
• Environmental & Health - regional haze situation, global pandemics
• Social - risks social cohesion given our diverse population and permeable borders
• Safety - Man-made disasters causing loss of lives & properties
11th Senior Disaster Management Officials’ Forum
Major Civil Emergencies
Sudden incidents involving actual or potential loss of lives or damage to property on a large scale requiring multi-agencies efforts or which may pose grave implications on a domestic, diplomatic or political level
11th Senior Disaster Management Officials’ Forum
Key Scenarios of Major Civil Emergencies in Singapore
• Major fires• Collapsed buildings and structures• Major Transport incidents• HaMat incidents• Chemical, Biological, Radiological, Explosives (CBRE) related terrorist
acts
11th Senior Disaster Management Officials’ Forum
Involvement in International Disaster Management Scene
• Deployment to overseas rescue missions since 1990 (e.g.
Apr 2015 Nepal earthquake, Mar 2011 Japan earthquake,
Feb 2011 Christchurch earthquake, May 2008 Sichuan
earthquake, May 2006 Central Java earthquake, Oct 2005
Muzaffarabad earthquake, Dec 2004 Tsunami in Phuket &
Aceh)
11th Senior Disaster Management Officials’ Forum
Main considerations in Crisis Information Management
SCDF ICT
systems
Effective Commsto Crisis
ManagersProvision of early situation picture
Multi-agency Involvement
Need for interoperable
systemsUnexpected &
Prolonged OperationsPeople management
& equip with alternate telecomms means (wireless / cable) & independent power
supply
11th Senior Disaster Management Officials’ Forum
Need for Interoperability
• Interoperability ensures agencies able to communicate and speak the same ‘Language’
• Need to move beyond Interoperability
• A common ‘language’, data sets & symbols, and templates for reporting amongst the various agencies will improve incident management.
11th Senior Disaster Management Officials’ Forum
Provide Effective Situation Picture to Crisis Managers early
• Where possible, emergency incidents should be managed on site or close by to it
• Mobile command posts ready for deployment with the emergency responders
• Emergency authorities involved in consequence management should be aptly represented, round the clock, at the incident site. This will facilitate discussion, coordination and swift decision-making
11th Senior Disaster Management Officials’ Forum
Unexpected and Prolonged Ops
• Be equipped with alternate telecommunications means and independent power supply
• Start with Wireless. Switch to or Supplement with cabled means
SecuredMobileRadioNetwork
Portable Microwave
Transmission
Mobile Data Terminal
11th Senior Disaster Management Officials’ Forum
Principles of Support• Planning, Provision & Co-ordination must be done during peacetime, not just
before the emergency to minimise disruption
• Provision of multiple means as usual telecoms infrastructure and networks maybe disabled
• Use of privately owned resources to reduce reliance on public networks
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Pre-Incident Planning and Preparation
Initial Response
Enhanced Response
Ops Civil Emergency
(CE)
Recovery
Deployment of Main ICT systems for Incident Management
Response
Incident Management Cycle
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Operations Terrain Mapping (OTM)• Allows keying in, storage, searching of critical
installations information
• Facilitates demographic profiling
• Wirelessly accessed, to aid in command and control of incidents
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Crisis Information Management System (CIMS)
• Strategic decision support system to facilitate management of incident information and command decisions
• Wirelessly accessed
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HazMat Transportation Vehicle Tracking System (HTVTS)
• Real live tracking of all local and foreign Hazmat vehicles carrying bulk petroleum, flammable matters, and toxics in Singapore
• Utilises GPS, GPRS and RFID technology
• 24x7 Monitoring at HQ SCDF
• Ability to immobilise errant vehicles
11th Senior Disaster Management Officials’ Forum
Sensitive Security Materials (SSM) Data Hub
• SSM refers to non-traditional sources of materials that may be exploited for subversive use, e.g. toxic industrial chemicals, explosives and precursors, biological agents, radioactive materials, poisons & flammable materials
• Integrated SSM data hub provides information from various domestic agencies
• Provides situational picture, risk analysis and security control on SSM landscape
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ACES• Advanced C3 Emergency System – Main Command & Control System of SCDF• Modular concept & features including:
Real-time mobile Video Transmission Dynamic Routing using Live Traffic info Emergency Ambulance Dispatching and
Monitoring
11th Senior Disaster Management Officials’ Forum
HazMat Incident Management System (HIMS)
Near real time transmission of sensor information for generation of Hazmat plume using GPS and 3G technology on GIS map
Aid management of HazMat incident by providing SCDF with comprehensive CBRE resources by linking up various databases and a search engine
11th Senior Disaster Management Officials’ Forum
Trunked Radio System (TRS)
• Common communications platform• Supports both data & voice communication
• Provides private & secured network for communications between Control Room, Commanders and ground responders
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Satellite Comms
• Equip SCDF with broadband satellite communication means
• Capable of streaming live broadcast quality video from incident site within 45 minutes upon activation
Portable Terminal 1
SatelliteHQ SCDF
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Automatic Recall and Mobilisation System (ARMS)
• The system facilitates HQ SCDF/Division HQ/ Fire Stations to conduct their recall and mobilisation of personnel, with the following functions:
• Systematic method of Recalling of personnel via mobile phone, fixed line phone, SMS
• Attendance taking of recalled personnel both at HQ and at Site• Generate various recall and mobilisation reports
11th Senior Disaster Management Officials’ Forum
Public Warning System
• Island-wide warning system• Sirens at strategic points in Singapore • Emergency or in major peacetime incidents• Provides warning to the populace• Alarm : sounded when air raid is imminent• All Clear : sounded when threat is over• Important Message : sounded when populace is to be alerted to
an important broadcast on radio
11th Senior Disaster Management Officials’ Forum
Emergency Broadcast System (EBS)
• Capable of over riding domestic Broadcaster’s free-to- air radio and television programs
• Allow broadcasting of emergency advisory to populace
11th Senior Disaster Management Officials’ Forum
Challenges in Technological Implementations
SCDF ICT Systems
Technology Obsolescence
Overcoming short lifespan of system hardware/software
Funding Building cost-
effective solution architectures with limited tech funds
Change ManagementNeed for systems to
meet evolving operational needs &
customers’ expectations
People Management“ICT systems are
only as good as the people using it”
11th Senior Disaster Management Officials’ Forum
Conclusion• Technology is a critical enabler for Incident Management
• The journey is not a straightforward one, and begins with investments to bring up IT literacy of people and developing domestic-level infrastructure.
• With all these in place, comes increased demands for ICT deployment in operations